What's new

Smartpoint Cloud is in a Early Adopter phase. If you are interested in participating, please contact your Travelport representative.

Refer to NDC airline capabilities for instructions on how to access information about each NDC airline's capabilities.

Learn in the flow of work

Introducing learning in the flow of work, get the information you need, when you need it. A combination of flows guide you step-by-step through a process, while videos, articles, smart-tips and pop-ups help you when you need it most.

Learn to Cloud training available

Learn to Cloud provides step-by-step instructions for using Smartpoint Cloud.

Release 4.23.2: July 24, 2025

New private fare qualifiers are available: Adoptant, Entertainment, Humanitarian, Semideferred Cruise Tour Operation, TMC Corporate. No specific PTC is required for these qualifiers. However, these qualifiers depend on carrier support.

EasyPay update: July 17, 2025

IATA EasyPay (EP) is available as a form of payment for ticketing and ancillaries. Select Credit / Debit card as the payment method, then choose EasyPay from the Card type list.

  • Available for Singapore Airlines (SQ) and Qatar Airways (QR) on June 26, 2025.

  • Available for Qantas Airways (QF), Emirates (EK), and Lufthansa Group (LH) on July 17, 2025.

Release 4.23: July 10, 2025

  • Upsell and/or fare attributes (e.g., rebooking, refund, baggage) display in the brand details card, if sent by the airline.

  • Seat maps display as part of the Extras catalog, allowing easy navigation to other ancillaries.

  • Agent can hold seats and ancillaries on ticketed bookings, if allowed by the airline, in addition to held bookings.

  • For departures from India, the Goods and Services Tax (GST) information can be added or deleted in the graphical booking file.

  • Add Fiscal ID in Traveler information when booking or exchanging an international ticket in an Argentina, Bolivia, Ecuador, or Peru PCC.

  • Enhanced hotel segment rate details (refundable and commission) display in the booking file.

EVA Air NDC content: June 19, 2025

EVA Air (BR) NDC content is available as outlined in NDC content by country. Features and known issues are detailed in the NDC BR article.

Release 4.22: June 12, 2025

  • Ticketing Time Limit now displays both local and UTC (Zulu) time on the Review and confirm panel by hovering over the informative icon.

  • The Summarized (short) or All (long) fare rules option are now available from the confirmation screen's View rules link. At this time, only summarized (short) fare rules are available for NDC flights.

  • The exchange process has been updated to clearly identify which exchange options are available for a booking. To begin an exchange, open the booking file and click the Change button. If the booking file is not eligible for exchange (for example, the booking file is not ticketed or the coupons have a status other than OPEN/ARPT), then a message displays that the flights cannot be exchanged.

Air India (AI) NDC content: June 4, 2025

Air India NDC content is now available through Travelport+ (1G) as outlined in NDC content by country. Air India NDC content requires registration. Features and known issues are detailed in the NDC AI article.

Cathay Pacific (CX) NDC content: June 2, 2025

Cathay Pacific NDC content is now available through Travelport+ (1G) as outlined in NDC content by country. Cathay Pacific NDC content requires registration. Features and known issues are detailed in the NDC CX article.

Release 4.21: May 15, 2025

  • A corporate agreement ID and frequent traveler number can be added during booking on the traveler information panel. Prior to this release, this information could only be added using terminal commands.

  • When viewing flight rules, a drop-down option lets you choose to display Summarized (short) or All (long) fare rules. At this time, only summarized (short) fare rules are available for NDC flights.

  • Baggage allowance display has been updated to display consistent information in the flight search results, review and confirm, and graphical booking file sections.

  • Additional GDS flight offers (up to 13 segments) can be added to an existing GDS-only booking file, allowing you to create multi-offer itineraries within the same booking. On the Review and confirm panel, a message specifies that the newly chosen flights are being added to the existing booking file. Additional GDS offers cannot be added to a booking file with NDC or non-air content.

  • When completing the traveler and payment information on the Review and Confirm page, if you decide to view or select ancillaries, the traveler information persists. Prior to this release, you were prompted to save traveler details first or they would be lost.

  • If the form of payment is added to the booking file before flight search (for example, from a profile or terminal entry) and if the form of payment is later changed on the review and confirm screen for an NDC offer, the offer is repriced to ensure any fees associated with the chosen form of payment are correctly calculated. For example, if a credit card was initially added to the booking file and the form of payment changed to cash during the review and confirm screen, any OB fees initially calculated for a credit card would no longer apply to the booking.

  • Malaysia Airlines (MH) NDC offers can be manually repriced.

Release 4.20: April 24, 2025

  • Enter an NDC promo fare code in Search to receive and book offers that are part of a promotion being run by the airline.

  • After selecting the last flight and before booking, you can add extras, depending on carrier support. This page also displays itinerary details.

  • Air search results can be filtered by layover duration.

  • For traditional flights, you can display a summary (short) or all (full) fare rules from the flight details pane in shopping results. At this time, only a summary (short) fare rules are available for NDC flights.

  • For flight search, the content source value (Traditional, NDC, or All) defaults to the last content source selected, even when the panel is refreshed.

EasyPay available: April 10, 2025

IATA EasyPay (EP) is available as a form of payment for ticketing and ancillaries for Air France (AF), Air India (AI), Finnair (AY), and KLM (KL). Select Credit / Debit card as the payment method, then choose EasyPay from the Card type list.

NDC SAS Scandinavian Airlines (SK) seats

Seats can be added to NDC SAS Scandinavian (SK) orders for the following flows:

  • pre-booking and hold seats and flights

  • pre-booking and ticket seats and flights

  • post-booking to a held booking

  • post-booking to a ticketed booking

Note: There is currently a limitation with adding SK seats post booking. The agent can book (commit) seats one leg at a time. Agents can select seats for some or all of the travelers on that leg.

Release 4.19: March 20, 2025

  • Air search results can be filtered by connecting airport.

  • When searching for NDC flights and specifying a private fare code in the search panel, select an NDC offer, then hover over the new information () icon for fare type to display the type of private fare used for that offer, if it is available.

  • Fare Shop as Booked (FS) takes in account all the segments in the booked itinerary. The segment selection modifiers let you shop by a single segment (FS/S#), a range of segments (FSS#-#), or specific segments (FSS#.#).

  • When canceling or modifying seats or bags after a held or ticketed booking, the confirmation button label has changed to Confirm changes.

  • Prior to this release, GDS flights could be canceled or voided using the Change button. With this release, cancel and void is accessed via the new Cancel flights button and a new workflow.

  • Agencies can restrict NDC ticketing at the PCC level based on the AAT setting TKLS - Electronic Ticketing. Set this field is set to N to prohibit an agency from issuing electronic tickets. When an agent in a PCC that prohibits ticketing tries to ticket, the following message displays: You do not have ticketing permissions. The agent only has the option to Hold; the ticket option is hidden.

  • Canceled DI remarks are available in booking file history.

NDC SAS Scandinavian Airlines (SK) bags

Adding bags is now supported for Scandinavian Airlines (SK) NDC orders.

Release 4.18: February 20, 2025

  • Preferred seats are indicated by a blue seat () icon on seat maps.

  • When NDC carriers allow bags to be selected prior to booking, the Extras panel displays after the last flight is chosen for you to add bags. The new Bag option displays along with the Seats and Add-ons options.

  • When NDC carriers do not support bags, an error message displays and the Bag option in the Extras panel is grayed out.

  • The Help and Settings icons have moved from the lower left sidebar to the upper right corner of the window.

  • Amenity icons display in the flight details panel below each flight's details. Hover over an amenity for details.

  • When searching for hotels, the map displays the lowest rate for a property, or, if multiple properties are in the same general location, the map displays the number of properties available. Hover over a single hotel pin for more information. Click on a pin with multiple properties to zoom in on that location and display the individual hotel pins.

  • After booking a hotel, the graphical booking file displays additional information about the booking, including price details, form of payment used, payment type (i.e., prepaid, deposit, guarantee rate), frequent guest number if used, and the pin code for booking.com reservations.

Finnair NDC content: February 2025

Finnair (AY) NDC content is now available through Travelport+ (1G) as outlined in NDC content by country. Features and known issues are detailed in the NDC AY article.

United Airlines NDC in APAC

United Airlines NDC content is available in additional APAC countries as outlined in NDC content by country.

January 28, 2025

Multi-factor authentication

Multi-factor authentication (MFA) is now integrated into the login process for this product.

What is MFA? It is a two-step verification process designed to keep your account safer. The new, secure login experience adds an extra layer of protection to your account. In the future, this update will simplify password recovery and improve self-service and registration.

As part of this process, a code is sent to your associated email address to authenticate your login. With MFA, your data and information are well-protected.

Discover Airlines NDC content

Discover Airlines (4Y) NDC content is now available as part of the Lufthansa Group. See the NDC LHG knowledge article for additional information.

Release 4.17: January 23, 2025

  • When searching for flights using a search modifier (e.g., carry-on bag), the modifier used in search cannot be unselected in the filter panel.

  • Flight amenities (such as seat layout, power, food, beverage, and entertainment) display when viewing brands and when comparing flights.

  • Agents can modify and cancel seats for British Airways (BA) prior to booking.

  • Bags can be canceled post booking for Emirates (EK) and Qantas (QF).

  • Bags can be modified prior to booking for Air France/ KLM (AF/KL), British Airways (BA), Iberia (IB), Qantas (QF), Singapore Airlines (SQ), United Airlines (UA).

  • Graphical booking file displays ticket information for canceled segments and offers.

  • When a passenger type code modifier is used in a fare shop terminal entry, the pricing options that are returned are specific to the PTC requested.