Book flight

Once you have selected flights from Flight Search results, you can add traveler information and book the flight(s).

1. The Review and confirm panel displays fare and itinerary details. From this panel, you can add or modify seats and add-ons if supported by the carrier.

   To add bags, expand the Bags, meals, and more section, then select + Add bags, meals, and more. Refer to Bags for more information.

   To add special service requests, expand the Special Service Requests section, then select + Add requests for this flight. Refer to Meals and Traveler Assistance for more information.

   

2. On the right panel, select a payment method if you want to book and ticket and complete the associated information. Card type TP is not a supported form of payment for NDC airlines at this time. Unused ticket may also be used where supported by the airline.

   Note:The form of payment is not required at time of booking. The form of payment may be added or modified at time of ticketing. If the FOP field exists in the booking file, only the card number and expiry date are auto-populated. The credit card name and CVV are not stored; these details have to be reentered at the ticket stage. If form of payment is added, the Ticket button is enabled as an option.

   • If Credit/Debit Card is added as form of payment, additional fees may apply.

     If credit/debit card is selected, complete the payment fields. If a billing address is already in the booking file, the Same as on booking file option is selected. To choose a different billing address, unselect this option to display the address fields.

     If no address is in the booking file, the billing address fields display. Billing address is optional unless required by the carrier. Some carriers may return an error message if billing address is added when not required.

   • The security code (CCV) is required for Air France, KLM, and British Airways bookings. You are prompted to enter this code before ticketing.

   • For countries that require an authorization code for credit card payments when booking GDS flights, a Card Authorization field displays as part of the credit card form.

   • If Unused Ticket is selected as form of payment (where supported by the airline), the Hold button is disabled as the only option for using Unused Ticket is to Ticket. Depending on the route, cabin class, or fare flexibility, the airline has specific rules around the use of banked funds. For example, airline rules may require that a new ticket be equal to or higher than the original ticket. Before making any exchanges, please be sure to check the Fare Rules.

     Note: Unused tickets or banked funds work differently depending on NDC carrier.

     • AA: When an unused ticket is used as a form of payment, AA refunds the amount if the booked ticket is lower than the unused ticket value based upon airline business rule.

     • UA: When an unused ticket is used as a form of payment, residual value is forfeited as based upon airline business rule.

     • QF: If the agent tries to pay a QF booking with an unused ticket as form of payment, and the booked ticket is less than the unused ticket, QF returns an error saying that unused tickets only can be used to pay a higher or equal amount.

3. Complete the booking information fields.

   If a profile has been moved or any traveler information has been manually entered into the booking file, the relevant fields auto populate into the graphical Traveler Information screen. Sensitive information is masked.

   Note: Some airlines require certain mandatory documentation. You can refer to airline websites for specific requirements.

   • Enter a contact email address (corresponds to MT. for TO and MF. for FROM in Travelport+).

     Carrier-specific email restrictions

     Notes: 

     • American Airlines may send out emails to travelers when an agency books, tickets, changes, or cancels an NDC reservation. If you, as the agent, do not want your traveler to receive those emails, please add your own agency email address to the email field.

     • For AF and KL, one email of type FROM is mandatory, which is considered as Agency Email. If the request does not include one FROM email type, NDC bookings on AF/KLM fail and the error Travel agency contact email address missing displays.

     • For AF and KL, multiple FROM type email addresses are not permitted. Adding multiple FROM email addresses returns the error message Multiple FROM Email is not allowed.

   • Enter a phone number.

     More phone information

     In order for the phone type and city code to be auto-populated into the graphical Traveler Information screen, the format in the profile must be CITYTYPE*NUMBER. The slash (/) separator is not supported.

     Phone field types currently supported are:

     A*	Accommodation (hotel)
     T*	Travel agency Note: For AF and KL, Agency phone is required; otherwise, the booking fails with the error Travel agency contact phone number missing.
     E*	Email
     F*	Fax
     H*	Home
     B*	Business
     M*	Mobile or cell
     O*	Other
     N*	No contact
     P*	Telephone number not known

     The phone field supports Email as a type. Email can be added to the phone field using type E*. Important: The @ symbol is not supported in either the host system or the graphical booking file in the phone field. Use // in place of @ and use -- in place of underscore (_).

     When a reservation is created via the graphical booking file, at least one email needs to be entered in the Email Address section, even if the email is present on the phone field — otherwise, the reservation cannot be completed. Any information removed from the graphical booking file is also removed from the host booking file.

      

   • While delivery address is not required to hold a booking, if including any address details, please ensure all field are completed to avoid potential hold errors. Please note that carriers each have a different subset of mandatory address fields when validating a booking.

4. If the flights originate in India, the GST information section displays for you to enter Goods and Services Tax information.

5. Complete the traveler information.

   • The first Traveler type must be ADT (adult). Age-based PTCs are calculated based on the birth date. If a passenger type is not supported by the airline, that passenger is converted to type ADT.

   • IATA titles are accepted, such as MR, MS, and MR.

   • The gender and birth date fields are not mandatory for adults. However, if a value is entered in one of the fields, then both fields must be completed.

   • If passenger is an infant or child, Date of Birth is required. If the passenger DOB is stored in the name remark, this will be removed once the booking is made.

   • Hyphen (-) is not a supported character in the postal code.

   • Passport expiry date must be entered as DDMMMYY (for example, 22JAN28).

     When booking a QF itinerary with a Passport ID, agents need to provide Nationality, otherwise the booking will fail.

     For UA NDC bookings, passport information must added using terminal commands.

6. Add a security document if needed.

7. Book the itinerary.

   

   • Select Hold to book but not issue a ticket.

   • Select Ticket to immediately ticket the flights (currently available for NDC bookings only). Ticket is only enabled if the form of payment was added.

     Note: For credit card purchases, if additional fees are applied, an updated Review and Confirm panel displays with a warning that the flight total has changed. The Fare Details contains a Fees entry with the new total. Select Ticket again to confirm the price change and ticket the itinerary.

   • Select Quote to add the itinerary to Trip Quote but not book.

8. A successful booking displays the airline confirmation number. If the booking was held, the price guarantee expiry displays beneath the flight total.

   

   Note: For United NDC bookings, you may receive the warning "DOCA requested but could not be added." You can ignore this warning. UA does not support DOCA documents but they do use the information sent.

9. Select View booking file button at the bottom right to display confirmation details.

   • If you selected Ticket, the Ticket section lists ticket numbers. If you selected Hold, the Ticket section is empty. Once issued, ticket numbers display in this section.

   • If you selected Hold, you must issue the ticket within the time limit provided by the airline. The ticketing deadline is listed in the Ticketing Arrangement field of the traveler.

The following options are available for bookings.