View a booking

Bookings can be retrieved using a graphical form or terminal entries. Bookings can be displayed either in a graphical view or a terminal window.

Once a booking is retrieved,

  • The Booking View indicates the record locator, number of travelers, and number of flights. It provides quick access to edit and management tools.

  • From the graphical booking file, you can view and edit:

    • Traveler information, such as security documentation

    • Reservation information, such as flight information (including allowed baggage), tickets, seats, meals, special service requests, and associated remarks. For flights, you can also reissue and void tickets. For hotels, you can display hotel details and modify bookings.

    • Booking information, such as ticketing arrangements for held bookings, traveler contact, payment information, ID numbers, airline confirmation numbers, and messages for travelers (unassociated remarks).

    • Document information, such as invoice remarks (DI lines for NDC bookings), notepad remarks, OSI, and Review Booking file remarks.

Retrieve a booking

Retrieve using locator

You can retrieve a booking using the graphical interface. If you know the locator, you can quickly retrieve a booking by entering the locator in the search field in the upper left corner and selecting Retrieve.

 

Advanced retrieve using name

To view a list of bookings using a passenger's last name, use the graphical Booking file search. The Booking file search can also filter results by origin, destination, airline, flight number, and departure date.

  1. Select the Search () icon.

  2. From the drop-down menu, select Booking file search.

  3. Enter the passenger's last name.

  4. Optionally, enter an origin, destination, airline, flight number, or date to filter the results.
    Important: If any information other than the name is entered, the departure date is required.

  5. Select Search.

  6. If only one booking file matches your search criteria, the booking file opens. If more than one booking file matches, a list of booking files displays. Select a booking file and click the Retrieve button at the bottom of the panel to open it.

If multiple results matched your search criteria, once a booking is opened, the list remains for you to retrieve another booking if needed. If changes have been made to the opened booking, you are prompted to save or ignore the changes.

Whichever graphical way you search for a booking,

  • If you are working in the graphical view, the graphical view of the booking displays.

  • If you are working in the terminal view, the booking displays in the current terminal window.

Refer to the known gaps for information on how modify without save affects retrieve.

On this page:

  • Retrieve using terminal formats

  • Booking view

  • Graphical booking file, from which you can:

    • From the Traveler section, you can edit traveler information. You can also remove travelers if you have not held or ticketed the booking.

    • From the Reservations section, you can view fare rules and price details, view ticket details, void or reissue tickets, add seats, add SSRs, add associated remarks, and add bags.

    • From the Booking information section, you can view ticketing arrangement information, view flight confirmation numbers, add a corporate agreement number, and add messages for travelers (unassociated remarks).

    • From the Document invoicing section, manage invoice, notepad, other service information (OSI), and review booking file remarks.

Retrieve using terminal format

To retrieve a booking using the terminal format in a terminal window, enter * followed by the locator (e.g., *1ABC2D).

If you do not know the locator code, search for the booking using the traveler's last name.

  1. In the terminal window, enter *-NAME to retrieve a list of matches. For example, if the passenger's last name is Traveler, enter *-TRAVELER .

  2. Select a name to open the booking file.

    Tip: If many names are returned, set one terminal window to Booking File Viewer, which allows you to click on a result in another window and have it display in the Booking File Viewer, allowing the list of results to remain in another window.

  3. Click the Toggle view () icon in the window header to launch the graphical display.

To change the booking, select <<CHANGE>>. Refer to Enhanced Exchange for more information. Select the Toggle view () icon in the window header to open the graphical view.

Booking view

When a booking file is displayed or active in the graphical view, the Booking View section in the upper left indicates the record locator, number of travelers, and number of flights.

  • Select Booking and choose to view the graphical booking file or ignore the booking file. If the booking file contains GDS reservations, you also have the option to Cancel all GDS reservations, which will cancel all GDS segments, including air (ticketed and non-ticketed), hotel, car, passive, and low cost carrier content.

  • Select Travelers to show the traveler name(s) and PTC.

    • Select the edit () icon to open that traveler's information in edit mode.

    • Select the Review travelers button to view all traveler details.

  • Select Flights to display carrier, route, flight number, date, time, and status. Select the Seats button beneath the flight list to view the seat map. Select Manage Reservation to display the graphical booking file.

Graphical booking file

From the graphical booking file, you can view and edit traveler, reservation, booking, and document information. Expand a section to view a summary. Select a summary to view the details in the right panel. Select the expand all () icon to expand all sections.

  • Select the Travelers section to view and edit traveler information, such as PTC, date of birth, membership numbers, and security documentation. If you are viewing the booking file prior to Hold or Ticket, you can also delete travelers. For GDS bookings, you can add a name remark to a traveler.

  • Select the Reservations section to display booking details. For air, you can view fare details, flight information (including allowed baggage), and ticket information; add or modify seats, meals, and special service requests; add associated remarks; and reissue and void tickets. For hotel bookings, hotel details display, including confirmation number; number of nights, rooms, and guests; check in and out dates; payment guarantee; and estimated total.

  • Select the Booking information section to access ticketing arrangement information for held bookings, traveler contact, payment information, ID numbers, airline confirmation numbers, and messages for travelers (unassociated remarks).

  • Select the Document invoicing section to view and edit invoice remarks (DI lines for NDC bookings), notepad remarks, OSI, and Review Booking file information.

In the graphical booking file view and subject to carrier support, you may have the following options. Expand each section for instructions and more information.