Known Gaps

The following abilities are not yet available in Smartpoint Cloud, but they will be developed during future releases.

Retrieve booking

These gaps apply to the graphical retrieve feature.

  • When a non-air segment is modified without save/discard and if the booking is retrieved while in the graphical view, the PNR displays but the Save and Discard buttons still display on the bottom of the page for both NDC and GDS bookings.

  • If you begin to modify a booking but don't confirm it and then retrieve it, the booking loads for 5 seconds and then the old booking loads for NDC only.

  • If you change reservation details without saving or discarding then retrieve the booking, the new booking loads but the screen shows reservation details from old booking for NDC only.

Flight search

  • NDC content cannot be added to an existing reservation (air, car, or hotel). You can create an NDC booking then add car or hotel segments.

  • GDS air cannot be added from the GUI flight search to an existing booking file.

  • NDC and GDS air bookings cannot be in the same booking file at this time. Having NDC and GDS content in the same booking may result in mismatched data, errors, or canceled segments.

  • Low Cost Carriers are not yet supported in the graphical workflow but are available to be searched and sold via the availability workflow in the terminal windows.

  • Upsell cards are not yet supported in NDC for Singapore Airlines.

  • Agents can set their time display to 12-hour or 24-hour clock. This preference is used in terminal for availability and in flight search. However, the 24-hour clock displays in the review and confirm GUI screen and the GUI interactive booking file.

  • In Flight Search, when Nonstop only is selected as a modifier, a flight that has a stop within the route but does not change its flight number is returned in nonstop results. This issue will be addressed in a future release.

Ticketing

  • Ticketing in this currency not allowed. This error message displays because the HMCT (assumed city) must be in the city of the PCC when ticketing details are added to the host. The HMCT must be corrected in Smartpoint Cloud before creating a booking file. For more information, in a terminal window enter HELP HMCT or refer to the Assumed City section of the Sign On page in the Travelport+ Formats Guide.

Hotel

  • Only a single hotel room may be searched and booked using the search panel.

Car

  • Direct car sell is available, but car availability search is not yet available.

  • Car segments are not visible in the graphical booking file. To view the car reservation, the booking needs to be retrieved in terminal using terminal entries.

  • Car segments cannot be cancelled graphically. To cancel car segments the booking needs to be retrieved in terminal and terminal entries need to be used to cancel or modify the segment.

Other

  • In terminal windows, cryptic displays are limited to 16 lines.

  • Not all Booking file information can be edited in graphical display. However, cryptic entries can be used to modify the booking file in the terminal window.