NDC FAQs: Getting started
These frequently asked questions provide information about accessing NDC content, supported airlines, required endpoints, and supported applications.
Refer to the other NDC FAQ topics for information about shopping and booking, seats, servicing, and reporting/MBOS for NDC content.
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Answer |
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Where can airline-specific NDC information be found? |
Detailed airline-specific NDC information is found in the airline's general information knowledge base article. Visit Travelport Support, search for the airline name or code plus NDC (for example, search NDC SQ for information about Singapore Airlines NDC capabilities). NDC airline-specific information is currently found in the following knowledge base articles: |
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Which airlines provide NDC content? |
The list above contains the airlines that are currently available through Smartpoint Many airlines have a registration process which agencies need to follow to gain access to their NDC content. Agency sign up with the airline is the responsibility of the agency to ensure there is an appropriate agreement in place between the two parties. |
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Once an agent has access to the NDC content, will they get access to all the airlines? |
Each airline has a different approach to which travel agency customers have access to their NDC content. During Early Adopter testing, selected agents will be selected by the relevant airline to participate. Agents should only make NDC bookings with the airline with which they have been selected to participate. Please speak to your Travelport Account Manager regarding specific roll out plans for your country. |
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How do I know which NDC airlines I have access to? |
Your agency needs to be signed up for each NDC airline individually, and when the relevant paperwork is completed, Travelport will grant access to the airline. Once access is granted, you would see the airlines in the drop down menu of the Search panel. American Airlines have designated Travelport with a trusted partner status and therefore all Travelport customers using Smartpoint Cloud and have access to American Airlnes NDC content without additional airline registration requirements. |
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Which terminal entries are not supported for NDC bookings? |
The following terminal entries are not allowed on NDC bookings.
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