NDC FAQs: Servicing
These frequently asked questions provide information about servicing the NDC order, such as refunds, consolidator workflows, and modifying a booking.
Refer to the other NDC FAQ topics for information about getting started, shopping and booking, seats, and reporting/MBOS for NDC content.
Question |
Answer |
---|---|
Are refunds supported for NDC? |
Yes, we do support Refund flow, please refer to the NDC airlines capabilities page for more details. |
How many reissues are supported by AA? |
AA support 3 changes to a ticketed booking. |
Does the agency have the same time lines to audit, void, modify, etc. in ARC as with current GDS tickets? |
Yes they are no different, but do always check the fare conditions as there could be some exceptions. |
How can GDS support the sub-agent to consolidator workflow in NDC? |
For the most part, the sub-agent to consolidator workflow operates the same in NDC as it does currently in GDS. Please refer to airline specific pages for more details on what is/isn´t support on their flows. |
Does the sub-agent or the consolidator sign up to the airline’s NDC program? |
This is different per airline and Travelport will ensure it’s clear what the process is for our consolidator and sub-agents as each airline NDC program launches with Travelport. Our recommendation is that each consolidator has a conversation with their sub-agent(s) to ensure the correct airline registrations have been completed. |
How will agents be able to display the NDC ticket number to know if a customer has unused ticket available for exchange? |
To view the ticket image:
Important: Do not enter the final digit from the ticket number. This final digit is a check digit. |
Can we modify the booking on the carrier's website? |
Yes, however, if you modify the booking on the carrier's website, the ownership of the booking transfers to the carrier. These changes will not be reflected back into the booking file/PNR. |
If ownership is transferred to the carrier, does it mean I won't receive my schedule change if it happens? |
Yes. The connection is broken with Travelport, so the agency will not be able to receive updates through Travelport. |
If I issued a ticket for a fare that has now been removed from EDIFACT can I exchange it in NDC? |
No, you cannot. You will receive the error “NO FARE HISTORY”. You have to call the carrier to exchange this type of ticket. |
What options are available for tickets that are no-show for NDC? |
Each carrier may handle no-shows differently. We recommend contacting the airline directly. |
How does revalidation work for NDC? |
The carrier does revalidation during schedule change. Existing host entries regarding revalidation will not work for NDC. When there is a schedule change, the agent needs to ensure that the ticket has been revalidated because in some cases the agent has to do a reissue with a waiver code. Guidance on which scenarios require waiver is provided by the carrier. |