Please Note: The European Rail plugin is available for provisioned customers on both Smartpoint Desktop and Smartpoint Cloud. These help topics are available in the Smartpoint Cloud Help, but support both Smartpoint Cloud and Smartpoint Desktop.

European Rail

Book

After you complete your search for a European Rail itinerary and fare and select Continue, a booking screen is displayed for passenger details, seating, and extra options.

To book a European Rail itinerary:

Passenger details

Tip! If present in a Client File, some passenger detail fields may be pre-filled on this screen,

These fields may be pre-filled: name/first name, date of birth, loyalty card number, and discount card number.

These fields are planned for a future release: corporate contract code, agency email address, and passenger email address.

  1. In email address, enter your agency's email address. Do NOT enter the passenger's email address.

  2. For each passenger, enter First name and Last name.

    Note: Special characters are not supported by Travelport+ (1G).

  3. If required by the carrier. In Date of birth, the passenger's birth date. For example: 24 July 1983 or 07 March 1997.

    To add the date of birth:

    1. In DD, enter the date two-character date.

    2. Select the Month arrow to choose the birth month.

    3. In YYYY, enter the birth year.

  4. Optional, if split bookings are supported by the carrier. Select Create a PNR per passenger to create a separate PNR/Booking File for each passenger. If this option is not selected, all passengers are added to a single PNR/Booking File.

Seating and extras

  1. If applicable. Review and select available options for seating and extra services.

    The availability of free or paid seating, as well as extra services, varies by carrier, itinerary, and fare.

    Available seating options are displayed, and can include:

    • Sit in any available seat indicates unassigned seating.

    • Automatically assign traveller an available seat to request the carrier to assign the seat.

    • Select seat preferences to request either:

      • A seat near a specific seat.

      • Seat characteristics, such as window or aisle position, seat type, and deck.

        To request a seat near a specific seat:

        1. Select Sit close to....

        2. Enter the Carriage and Seat number.

        To request seat characteristics:

        Select from the available options in Position, Deck, and Seat type.

      • Choose seats to display a seat map to select a specific seat.

        To display a seat map:

        1. Select Choose seats to display the seat map.

        2. In Carriage, select the desired carriage number. Note that the number of available seats is displayed.

        3. For duplex carriages. Select Upstairs or Downstairs.

        4. Scroll to select the desired seats.

        5. Select Confirm seats to display the seat confirmation.

          In this example, seat number 52 in carriage 1 is confirmed as a free seat on SNCF.

          Tip! Select Edit to display seatmap and change to a different seat.

  2. Select Continue to confirm and pay for the booking.

Confirm and pay

  1. Review the itinerary and fare details.

    Tip! If you decide not to book, you can select the Discard icon to ignore the itinerary and return to search.

  2. Select the form of payment.

    Note: For this release, Pay On Account is the only available form of payment. Additional forms of payment, including credit card, will be available in future releases.

    After the payment is processed, the confirmation screen is displayed.

  3. Review the confirmation screen. The confirmation number is displayed in ORDER ID.

    Note: The Order ID is NOT the same as the carrier's reference ID.

    In the confirmation screen, you can also:

    • Select PDF document to link to the tickets in a PDF file.

    • In DELIVERY METHOD, select the ticket link to display the name and delivery address, if applicable. In this example, select SNCFETICKET.

    Tip! Select the More ... icon, then select Refresh booking to update from the latest information in the carrier inventory, such as exchanges or other status changes.

  4. Select the close X icon the booking to exit the booking tool. A passive PNR/Booking File can be displayed.

  5. Optional. After the booking is complete, you can:

    • View an itinerary email issued by the carrier that contains a link to the ticket PDF file.

      Tip! It is recommended to download the ticket files and send to customers separately instead of providing instead of providing the URL link directly to customers.

    • Add the Booking File to a queue, if set up for the PCC.

    • View or manage the reservation. If permitted by the carrier and fare rules for a booking, you can:

      • Change the date and/or time of the journey.

      • Void bookings within a limited period (typically 24 hours).

      • Cancel bookings.