Please Note: The European Rail plugin is available for provisioned customers on both Smartpoint Desktop and Smartpoint Cloud. These help topics are available in the Smartpoint Cloud Help, but support both Smartpoint Cloud and Smartpoint Desktop.

European Rail

View and manage bookings

After a booking is completed, you can retrieve the PNR/Booking File to launch the European Rail tool to view or manage bookings.

 

To open an existing rail booking:

  1. Retrieve the PNR/Booking File in the graphical view.

    Note: Access to the management feature is NOT available through the terminal view in Smartpoint Cloud.

  2. Expand the Reservations section.

  3. Select the Rail segment.

  4. Select Manage Booking to display the initial screen of the European Ral tool.

To open an existing rail booking:

  1. Retrieve the PNR/Booking File.

  2. In the PNR Viewer, select the Train icon in the upper right corner.

Tip! You can also open an existing booking using the European rail search menu items.

Flex Windows

Classic Windows

You can then view and manage bookings to change, void, or cancel bookings, if permitted by the carrier and fare rules.

View bookings

To view bookings:

Select View bookings in the initial screen of the European Rail tool.

Manage bookings

If permitted by the carrier and fare rules for a booking, you can:

  • Void bookings within a limited period (typically 24 hours).

  • Cancel bookings (T&C's refund).

  • Change the date and/or time of the journey.