Direct payment carriers

IndiGo

IndiGo is supported in Smartpoint as a Direct Payment Carrier.

Airline Code

IndiGo (6E)

More Information

This topic provides an overview of IndiGo functionality. For more detailed information, see IndiGo - 6E - General Information in the Travelport Knowledge Base.

Contact Information

Credential Requirements

As of 08 August 2017:

Agencies that do not have credentials specific to IndiGo can search and book IndiGo segments. However, Credit Cards are the only accepted form of payment.
Agencies that have credentials specific to IndiGo can book IndiGo segments using both Credit Cards and Agency Payment.

Supported Currencies

IndiGo prices the itinerary in the currency of the city of origin. When looking at shopping results, the currency displayed is the equivalent price in the agent’s local currency to ease comparison between shopping options.

Note: Available forms of currency may vary by form of payment. See IndiGo - 6E - General Information for details.

Booking Requirements

Direct Payment Carriers require specific types of data in the PNR/Booking File. See Customer Information for Direct Payment Carriers. Individual carriers may also require additional booking data.

Customer Information	Comments
Passenger Title	By default, the following titles are supported for Direct Payment Carriers. However, specific carriers may support a different list of titles. MR MRS MISS MS MASTER MSTR Galileo and Apollo: Enter Z*NT to display a list of titles accepted by a specific carrier.
Passenger Names
Primary Documentation Information (DOCS)	IndiGo specifically requires the following information in a DOCS SSR: Gender Nationality Date of Birth for Child (ages 2-11 inclusive) or Infant (ages 0-1) passengers. More information, terminal equivalents, and examples Travelport+ (1G) See Manual Special Service Requests in the Travelport+ Format Guide. See SSR DOCS - General information in the Travelport Knowledge Base. Enter H/SSR Apollo (1V) See Secure Flight Details - SSR DOCS DOCO DOCA in the Travelport Knowledge Base. Enter HELP SSR
Phone	A minimum of one Phone field is required.
Email	A minimum of one email address is required. If multiple email addresses exist, the first email address is sent to the Direct Payment Carrier.
Address	A minimum of one Customer Address or Delivery Address is required, including street address, city, state/province, ZIP/postal code, and country code.
Form of Payment	By default, the following forms of payment are supported for Direct Payment Carriers. However, specific carriers may support different forms of payment. CREDIT CARD DEBIT CARD AGENCY PAYMENT CASH TRAVEL ACCOUNT CARD PREPAID CARD On the Payment tab, the Form of Payment drop-down only lists forms of payment accepted by the selected carrier. If a form of payment was added from a profile, changing the form of payment overrides the profile and changes for the form of payment for this PNR/Booking File only. Galileo Terminal Equivalent: List of Accepted Forms of Payment ZF* or ZF*Cxx (where xx is the two-letter airline code) to display a list of forms of payment accepted by a specific carrier.
Loyalty Membership (if applicable)	If applicable, ensure that the loyalty membership information is present before requesting a Fare Shopping search (FS) or Fare Quote (FQ).
Secure Flight Passenger Data (if applicable)	APIS/Secure Flight Passenger Data is required for all flights with an origin or destination in the United States, as well as for all flights that travel in US air space.

Optional Modifiers

Promotional Codes can be used, if available for the fare, route, and agency.
More Information
The Promotional (promo) Code must specified before end transacting the booking. The code can be added in either:
- The Promotional Code field of a Fare Shopping request.
- A cryptic entry in the pricing request.
- Travelport+ (1G) : FQ-PC<promo code value>. For example: FQ-PCINDIGO83, where INDIGO83 is the Promo Code value.
- Apollo (1V): $B-PC<promo code value>. For example: $B-PCINDIGO83, where INDIGO83 is the Promo Code value.
If discounted fares are available, the pricing response returns the discount as negative fee in the fare breakdown.
Frequent flyer (loyalty) memberships are not supported by IndiGo.
Both paid and free seats are available. The availability and price of seats varies depending on the passenger's selected fare brand. All seats are displayed as paid seats, with free seats identified by 0.00 price. The Free Seats filter is not available in seat maps for Indigo.

Note: IndiGo returns a record locator for the reservation, but does not return e-ticket numbers.

Supported Forms of Payment

See KB0024962: IndiGo - 6E - General Information in the Travelport Knowledge Base for details and instructions.

Credit Cards/Debit Cards

Personal cards only, business cards are not supported. Supported cards vary by currency.
- Diners Club (DN)
- Mastercard (MC)
- Visa (VI)
- American Express (AX)
BSP Payment

Availability varies by country and agency. Agencies interested in BSP Payment should contact their IndiGo Account Manager.
Agency Payment

For Form of Payment, the PCC used for Agency Payment is must be provisioned with the agency account code in the 'Access Code' field of the IndiGo (6E) ZPROV table.

Note: To book with Agency Payment, an agency must be provisioned for Indigo-specific credentials.
More Information
The PCC to be used for agency payment needs to be provisioned with the agency account code in the “Access Code” field of the IndiGo (6E) ZPROV table.

When Agency Payment is selected as the Form of Payment:
- The 'Agency ID' and 'Password' fields need to be filled with the agency account code and User ID password, respectively.
- The Agent ID value must be the same as the agency account code specified in the ZPROV table.
- The Password field supports upper case (capital) letters only.

Fees

Segment Fee: None

Credit Card Fee: Yes, depending on carrier setting

Confirmation

IndiGo automatically sends email notifications to the traveler for bookings created through Travelport Smartpoint.

Supported Functionality

See IndiGo - 6E - General Information for details.

Functionality	Supported by Travelport	Comments
Fare Shopping	Yes
Branded Fares	Yes
Seat Maps	Yes	Pre-booking only.
Ancillary Services	Yes	Meals Paid Seats Bags with excess weight Priority check-in Lounge
Other Services		Non-chargeable SSRs
Price	Yes
Book	Yes
Hold	Yes	Supported in specific situations.
Retrieve	Yes
Modify	Yes	Modify segments and add ancillaries after booking. Limitations vary depending on Form of Payment. Add Agency FOP only on hold booking.
Cancel	Yes	Cancel segments and PNRs/Booking Files.

This link does NOT provide Help Desk support. If you need immediate assistance with Travelport Smartpoint, please create a support request in MyTravelport or use your agency's normal method to contact the Help Desk.