Customer Information

Form of Payment

You can add payment information for your PNR/Booking File in the Payment tab of the Customer Information screen.

Required fields are also noted with a red asterisk(*). Required information may vary depending on the types of travel bookings in the itinerary.

Adding Form of Payment Information

To add Form of Payment information to the PNR/Booking File:

  1. In the Customer Information screen, click the Payment tab to display the Form of Payment screen.

  1. Click the Add icon to display the Form of Payment field.

  1. Click the Form of Payment arrow to select a form of payment option.

The Form of Payment drop-down only lists forms of payment accepted by the selected carrier. If a form of payment was added from a profile, changing the form of payment overrides the profile and changes for the form of payment for this PNR/Booking File only.

ZF* or ZF*Cxx (where xx is the two-letter airline code) to display a list of forms of payment accepted by a specific carrier.

  1. Complete the required fields for your selected form of payment and click Apply.

Select Cash to confirm a cash form of payment. No additional fields are required.

Select Check/Cheque to confirm a check form of payment. No additional fields are required.

To enter or change credit card information:

  1. In Cardholder's name, enter the card holder's name as it is listed on the credit card.

  2. In Card Type, select from the credit card types available for the selected airline.

    Note: Discover Card (DS) was added as a credit card type for Travelport+ (1G) during the Smartpoint 11.1 release (December 2022). Previously, Discover Card was available only for Apollo (1V).

  3. In Card Number, enter the credit card number.

  4. In Expiration Date, enter the expiration date for the credit card in MMYY format.

  5. In Security Code, enter the three- or four-digit CVV (Credit Verification Value) code, if applicable.

    Security codes may or may not be required by some credit card types, suppliers, countries, or types of purchase. For example, United Airlines (UA) does not require CVV codes for fares-only purchases, but does require CVV codes for bundled fares purchases.

    Tip! If a CVV code is required for a purchase, the SUBMIT button on the associated payment screen is disabled until the Security Code field is complete.

 

  1. By default, eNett VANs are available only for a single use. For multi-use VANs, select the Allow VAN to be used multiple times check box.
  2. In Amount, enter the amount for the VAN.
  3. In Currency, enter the currency associated with the amount.
  4. By default, VANs remain active for 90 days after they are created. However, you can specify a different Activation Date and Expiration Date.
  5. By default, VANs support a tolerance set for your agency. To change this tolerance level for an individual VAN, select the Allow Tolerance check box.

Select Percent or Amount and enter the flat amount or percentage. This amount or percentage occurs as a range. For example: 10 Percent indicate a tolerance of 10 percent above or below the specified VAN amount.

Note: If you select the multi-use option, a tolerance range is not supported.

  1. If desired, enter any additional comments in the Remarks text box. These remarks are sent to eNett but are not stored in the PNR/Booking File.
  2. For single-use VANs, select the default Add VAN FOP to PNR is selected.
  3. For multi-use VANs, select display Display VAN FOP so that the number can be copied and pasted.

  1. If additional forms of payment are desired, click the Add icon to a new Form of Payment field.
  2. When all PNR/Booking File information is completed, click SAVE.

Tip! For participating agencies, Hotel Billback can be used to facilitate virtual card payments.