Manual Special Service Requests

SSRs can either be Programmatic (automated) or Manual (non-automated). Programmatic SSRs use a code recognized by the airline, while Manual SSRs do not have an associated programmatic code. Other Items must be entered in a manual SSR. Programmatic SSRs are associated to both an Air segment and a PNR. Manual SSRs are associated only to a PNR.

H/SSR

Create manual SSRs

Format

Explanation

SI.SSRFQTVZZHK1/ZZ1234567891234 - JOHNSON/SAMR

Add a mileage membership number for a carrier ZZ when the standard entry (M.) allows insufficient characters; or when airlines have agreements to accept each other' s membership codes

SI.SSRGRPFZZ FREE TEXT

Add group fare details for carrier ZZ

SI.P1/SSREPAYXXNN1/CC3739000999000888D0622C444

Guaranteed Electronic Payment for airline XX is Credit Card 3739000999000888 expiry date June 2024 security code 444

SI.P1/SSREPAYXXNN1/AP456987012

Guaranteed Electronic Payment for airline XX

SI.SSRPCTCYYHK1/JANE SMITH/GB 44 181 555 6662- SMITH/JIMMR. MOTHER

Jane Smith (phone number GB44 181 555 6662) is the emergency contact for passenger SMITH/JIMMR.

SI.SSRPCTCBAHK1/IT TRAVEL SERVICES/FR33 4 9294 0022-PETIT/JEAN MR. AGENT

IT Travel Services (phone number FR33 4 9294 0022) is the emergency contact for PETIT/JEANMR. Send to BA only.

Note: YY will send the information to all airlines in the booking, but can be replaced by a carrier code.

Manual SSR codes

Code Explanation

CLID

Corporate Client Identifier. Only one CLID allowed per airline per booking. Duplicates need to be removed passively.

CTCE

Contact information - email

CTCM

Contact information - mobile phone

CTCR

Contact information - refused

DOCA

Advance Passenger Information (APIS) - address

DOCO

Advance Passenger Information (APIS) - visa/redress

DOCS

Advance Passenger Information (APIS) - secure flight information / passport information

EPAY

Electronic payment

FOID

Form of Identification

FQTV

Frequent Traveller information. Needed in case the M. mileage entry is too long.

GRPF

Group fare

PCTC

Passenger emergency contact

Note:

    • Under IATA mandates new codes can be created.

    • Not all codes are shown in the above list.

Contact information

Format

Explanation

SI.P1/SSRCTCMYYHK1/60127776777/EN

Passenger 1 mobile telephone number for all airlines in the booking. Preferred language English. YY will send the contact information top all airlines in the booking, however it can be replaced with the 2-character carrier code.

SI.P2/SSRCTCEYYHK1/PETMOON64//GMAIL.COM

Passenger 2 email address. Use double slashes // for @. YY can be replaced with 2-character carrier code.

Notes:

  • Use two periods (..) for the underscore (_)
  • Use "./" in place of a "-" in email addresses when entering the e-mail address if the airline does not accept a dash in the email address.

SI.P1/SSRCTCRYYHK1/PAX REFUSED TO PROVIDE CONTACT INFO

The CTCR indicates the passenger refused to provide contact information, after the last slash it is a free form text. YY can be replaced with 2-character carrier code.

Note: To add SSR info for an infant, add the details to the leading Passenger name.

Advance Passenger Information System (APIS)

H/APIS

Format

Explanation

SI.SSRDOCSYYHK1/////30JAN85/F//SMITH/MARY

Secure flight information for all airlines in the BF, one pax BF. Name added must match ID. Mandatory slashes for omitted data.

SI.P2/SSRDOCSBAHK1/////02MAR90/M//JONES/JAMES/RAYMOND

Passenger 2, BA represents the airline booked. Mandatory slashes for omitted data.

SI.P1/SSRDOCSYYHK1/P/GB/S12345678/GB/12JUL76/M/23OCT26/SMITH /JOHN/RICHARD

Passenger 1/Doc. Passport/Iss. GB/No. S12345678/Nationality British/DOB 12JUL76/Male/Exp. 23OCT26/Full Name. Will send this information to all airlines (YY) in the booking.

SI.P2/SSRDOCSBAHK1/P/GB/S12345888/GB/12SEP21/MI/23OCT26/SMITH /SIMON

Passenger 2/Doc. Passport/Iss. GB/No. S12345888/Nationality British/DOB 12SEP21/Male Infant/Exp. 23OCT26/Name Simon Smith

SI.P1/SSRDOCOAFHK1/PARIS FR/V/12345121/LONDON GB/14NOV21/US//12JUN25

Passenger 1, Born in Paris France. Visa number 12345123/Iss. London 14NOV/Valid for USA/expiration on 12JUL25

SI.P2/SSRDOCOXXHK1/PARIS FR/V/12345121/LONDON GB/14NOV21/USA/ I/12JUN25

Passenger 2, Born in Paris France. Visa number 12345432/Iss. London 14NOV/Valid for USA/passenger is Infant/Exp. on 12JUL25

SI.P1/SSRDOCOYYHK1//K/9891404///US

Passenger 1, Born in US has known Traveller number 9891401.

SI.P1/SSRDOCOBAHK1/LONDON GB/R/1542310/LONDON GB/04NOV21/US

Passenger 1, Born in London has redress number 1542310/Registered London on 04NOV21/ Valid USA

SI.P1/SSRDOCALHHK1/R/DE/234B STRAVINER STRASSE/HANOVER//11718

Passenger 1, Residential address/Country DE/234B Straviner Strasse/Hanover/State Unknown/Postal Code. **Note: /D/ Destination address is required for USA visits

SI.SSRDOCALHHK1/R/DE/234B STRAVINER STRASSE/HANOVER//11718

Residential address/Country DE/234B Straviner Strasse/Hanover/State Unknown/Postal Code. As not passenger related, the data will be stored for the specified airline for all passengers in the PNR.

Note:

  • The Advance Passenger information can also be added via the script #APIS, via the Security tab in the Create/Edit Customer Information script or via the Create/Edit Special Services script.
  • YY will send the information to all airlines in the booking, but can be replaced by a carrier code.

Document codes

Format

Document

P

Passenger passport

IP

Passport card

A

Identity card A

C

Identity card C

I

Identity card I

AC

Crew member certificate

F

Approved non-standard id document

Gender codes

Format

Gender

M

Male

F

Female

MI

Male infant

FI

Female infant

U

Undisclosed gender

UI

Undisclosed gender, infant

X

Unspecified gender

XI

Unspecified gender infant

Form of Identification (FOID)

H/FOID

Format

Explanation

SI.P1/SSRFOIDYYHK1/CCVI4921123456789012

Passenger 1 will use VI credit card as a form of ID for airport identification

SI.P1/SSRFOIDYYHK1/DLGB12341234

Passenger 1 will use a British driving license for airport identification

SI.P2/SSRFOIDYYHK1/FF123456789

Passenger 2 will use a frequent flyer card for airport identification

SI.P3/SSRFOIDYYHK1/PP123451234

Passenger 3 will use a passport for airport identification

SI.P1/SSRFOIDYYHK1/NI55511123A

Passenger 1 will use a national identity card for airport identification

SI.P1/SSRFOIDYYHK1/CNHJ48JG

Passenger 1 will use a confirmation number or record locator for airport identification

SI.P4/SSRFOIDYYHK1/TN12512345678903

Passenger 4 will use a ticket number for airport identification

SI.P1/SSRFOIDYYHK1/IDXXYY111155555

Passenger 1 will use a locally defined ID number for airport identification

Note: YY will send the information to all airlines in the booking, but can be replaced by a carrier code.

Change manual SSRs

Manual SSRs cannot be changed or updated; they can only be canceled.

Cancel manual SSRs

Format

Explanation

SI.2@

Cancels the SSR item number 2; a cancellation message is generated.

SI.2@XK

Removes the SSR item number 2 from the BF; no cancellation message is generated

Display manual SSRs

Format

Explanation

*SI

Display all Service Information

*SO

Display Other Service Information