Manual Special Service Requests
SSRs can either be Programmatic (automated) or Manual (non-automated). Programmatic SSRs use a code recognized by the airline, while Manual SSRs do not have an associated programmatic code. Other Items must be entered in a manual SSR. Programmatic SSRs are associated to both an Air segment and a PNR. Manual SSRs are associated only to a PNR.
H/SSR
Create manual SSRs
Format |
Explanation |
---|---|
SI.SSRFQTVZZHK1/ZZ1234567891234 - JOHNSON/SAMR |
Add a mileage membership number for a carrier ZZ when the standard entry (M.) allows insufficient characters; or when airlines have agreements to accept each other' s membership codes |
SI.SSRGRPFZZ FREE TEXT |
Add group fare details for carrier ZZ |
SI.P1/SSREPAYXXNN1/CC3739000999000888D0622C444 |
Guaranteed Electronic Payment for airline XX is Credit Card 3739000999000888 expiry date June 2024 security code 444 |
SI.P1/SSREPAYXXNN1/AP456987012 |
Guaranteed Electronic Payment for airline XX |
SI.SSRPCTCYYHK1/JANE SMITH/GB 44 181 555 6662- SMITH/JIMMR. MOTHER |
Jane Smith (phone number GB44 181 555 6662) is the emergency contact for passenger SMITH/JIMMR. |
SI.SSRPCTCBAHK1/IT TRAVEL SERVICES/FR33 4 9294 0022-PETIT/JEAN MR. AGENT |
IT Travel Services (phone number FR33 4 9294 0022) is the emergency contact for PETIT/JEANMR. Send to BA only. |
Note: YY will send the information to all airlines in the booking, but can be replaced by a carrier code.
Manual SSR codes
Code | Explanation |
---|---|
CLID |
Corporate Client Identifier. Only one CLID allowed per airline per booking. Duplicates need to be removed passively. |
CTCE |
Contact information - email |
CTCM |
Contact information - mobile phone |
CTCR |
Contact information - refused |
DOCA |
Advance Passenger Information (APIS) - address |
DOCO |
Advance Passenger Information (APIS) - visa/redress |
DOCS |
Advance Passenger Information (APIS) - secure flight information / passport information |
EPAY |
Electronic payment |
FOID |
Form of Identification |
FQTV |
Frequent Traveller information. Needed in case the M. mileage entry is too long. |
GRPF |
Group fare |
PCTC |
Passenger emergency contact |
Note:
-
Under IATA mandates new codes can be created.
-
Not all codes are shown in the above list.
Contact information
Format |
Explanation |
---|---|
SI.P1/SSRCTCMYYHK1/60127776777/EN |
Passenger 1 mobile telephone number for all airlines in the booking. Preferred language English. YY will send the contact information top all airlines in the booking, however it can be replaced with the 2-character carrier code. |
SI.P2/SSRCTCEYYHK1/PETMOON64//GMAIL.COM |
Passenger 2 email address. Use double slashes // for @. YY can be replaced with 2-character carrier code. Notes:
|
SI.P1/SSRCTCRYYHK1/PAX REFUSED TO PROVIDE CONTACT INFO |
The CTCR indicates the passenger refused to provide contact information, after the last slash it is a free form text. YY can be replaced with 2-character carrier code. |
Note: To add SSR info for an infant, add the details to the leading Passenger name.
Advance Passenger Information System (APIS)
H/APIS
Format |
Explanation |
---|---|
SI.SSRDOCSYYHK1/////30JAN85/F//SMITH/MARY |
Secure flight information for all airlines in the BF, one pax BF. Name added must match ID. Mandatory slashes for omitted data. |
SI.P2/SSRDOCSBAHK1/////02MAR90/M//JONES/JAMES/RAYMOND |
Passenger 2, BA represents the airline booked. Mandatory slashes for omitted data. |
SI.P1/SSRDOCSYYHK1/P/GB/S12345678/GB/12JUL76/M/23OCT26/SMITH /JOHN/RICHARD |
Passenger 1/Doc. Passport/Iss. GB/No. S12345678/Nationality British/DOB 12JUL76/Male/Exp. 23OCT26/Full Name. Will send this information to all airlines (YY) in the booking. |
SI.P2/SSRDOCSBAHK1/P/GB/S12345888/GB/12SEP21/MI/23OCT26/SMITH /SIMON |
Passenger 2/Doc. Passport/Iss. GB/No. S12345888/Nationality British/DOB 12SEP21/Male Infant/Exp. 23OCT26/Name Simon Smith |
SI.P1/SSRDOCOAFHK1/PARIS FR/V/12345121/LONDON GB/14NOV21/US//12JUN25 |
Passenger 1, Born in Paris France. Visa number 12345123/Iss. London 14NOV/Valid for USA/expiration on 12JUL25 |
SI.P2/SSRDOCOXXHK1/PARIS FR/V/12345121/LONDON GB/14NOV21/USA/ I/12JUN25 |
Passenger 2, Born in Paris France. Visa number 12345432/Iss. London 14NOV/Valid for USA/passenger is Infant/Exp. on 12JUL25 |
SI.P1/SSRDOCOYYHK1//K/9891404///US |
Passenger 1, Born in US has known Traveller number 9891401. |
SI.P1/SSRDOCOBAHK1/LONDON GB/R/1542310/LONDON GB/04NOV21/US |
Passenger 1, Born in London has redress number 1542310/Registered London on 04NOV21/ Valid USA |
SI.P1/SSRDOCALHHK1/R/DE/234B STRAVINER STRASSE/HANOVER//11718 |
Passenger 1, Residential address/Country DE/234B Straviner Strasse/Hanover/State Unknown/Postal Code. **Note: /D/ Destination address is required for USA visits |
SI.SSRDOCALHHK1/R/DE/234B STRAVINER STRASSE/HANOVER//11718 |
Residential address/Country DE/234B Straviner Strasse/Hanover/State Unknown/Postal Code. As not passenger related, the data will be stored for the specified airline for all passengers in the PNR. |
Note:
- The Advance Passenger information can also be added via the script #APIS, via the Security tab in the Create/Edit Customer Information script or via the Create/Edit Special Services script.
- YY will send the information to all airlines in the booking, but can be replaced by a carrier code.
Document codes
Format |
Document |
---|---|
P |
Passenger passport |
IP |
Passport card |
A |
Identity card A |
C |
Identity card C |
I |
Identity card I |
AC |
Crew member certificate |
F |
Approved non-standard id document |
Gender codes
Format |
Gender |
---|---|
M |
Male |
F |
Female |
MI |
Male infant |
FI |
Female infant |
U |
Undisclosed gender |
UI |
Undisclosed gender, infant |
X |
Unspecified gender |
XI |
Unspecified gender infant |
Form of Identification (FOID)
H/FOID
Format |
Explanation |
---|---|
SI.P1/SSRFOIDYYHK1/CCVI4921123456789012 |
Passenger 1 will use VI credit card as a form of ID for airport identification |
SI.P1/SSRFOIDYYHK1/DLGB12341234 |
Passenger 1 will use a British driving license for airport identification |
SI.P2/SSRFOIDYYHK1/FF123456789 |
Passenger 2 will use a frequent flyer card for airport identification |
SI.P3/SSRFOIDYYHK1/PP123451234 |
Passenger 3 will use a passport for airport identification |
SI.P1/SSRFOIDYYHK1/NI55511123A |
Passenger 1 will use a national identity card for airport identification |
SI.P1/SSRFOIDYYHK1/CNHJ48JG |
Passenger 1 will use a confirmation number or record locator for airport identification |
SI.P4/SSRFOIDYYHK1/TN12512345678903 |
Passenger 4 will use a ticket number for airport identification |
SI.P1/SSRFOIDYYHK1/IDXXYY111155555 |
Passenger 1 will use a locally defined ID number for airport identification |
Note: YY will send the information to all airlines in the booking, but can be replaced by a carrier code.
Change manual SSRs
Manual SSRs cannot be changed or updated; they can only be canceled.
Cancel manual SSRs
Format |
Explanation |
---|---|
SI.2@ |
Cancels the SSR item number 2; a cancellation message is generated. |
SI.2@XK |
Removes the SSR item number 2 from the BF; no cancellation message is generated |
Display manual SSRs
Format |
Explanation |
---|---|
*SI |
Display all Service Information |
*SO |
Display Other Service Information |