Customer information
Contact Information
You can add required and optional contact information for your PNR/Booking File in the Contact tab of the Customer Information screen.
Required fields are noted with a red asterisk(*)
To add contact information to the PNR/Booking File:
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In the Customer Information screen, click the Contact tab to display the Contact screen.
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In the Phone section, click the Add icon to display Phone fields for the primary traveler's telephone number. For some PNRs/Booking Files, the Primary Contact number may be an agency number.
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Click the Phone Type arrow to select from the phone type for this phone number.
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In City Code, enter or scroll for the city code associated to the phone number.
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In Number, enter the telephone number.
Accepted Formats for Telephone NumbersYou can enter telephone numbers that contain dashes, forward slashes, and periods (full stops). For example:
- 1-234-567-8910
- 1 23.456.780
- 98/765/43210
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Click Apply.
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Optional. Click the Add icon to enter additional phone numbers for the PNR/Booking File, such as the agency phone number, hotel numbers, or fax numbers.
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Optional. In the Email section, click the Add icon to display the fields for an email address.
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Click the Email Type arrow to select To or From.
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In Email, enter the email address.
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Click Apply.
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Optional. Click the Add icon to enter additional email addresses for the PNR/Booking File.
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When all PNR/Booking File information is completed, click SAVE.
More Information
For more information, equivalent terminal formats, and examples:
Travelport+ (1G)
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See Address in the Travelport+ Format Guide.
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Enter H/ADDR., H/D., or H/W.
Apollo (1V)
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See Apollo Formats Guide for PNR in the Travelport Knowledge Base.
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Enter HELP W- or HELP D-