Assisted Ticketing

Assisted Ticketing (formerly known as Smartpoint Assisted Ticketing) provides a user interface to manage a variety of ticket-related tasks in Travelport+ (1G). Assisted Ticketing (SAT) is part of the baseline installation Smartpoint.

Tip! Assisted Ticketing can be used with Automated Exchanges to process ticket exchanges.

Requirements

Assisted Ticketing is available for Smartpoint 9.0.2 and later. However, some features are available only in later versions of Smartpoint.

Eligible tickets must be:

  • E-tickets with a stored fare (Filed Fare).

  • Booked on Smartpoint Travelport+ (1G). Smartpoint Apollo (1V) is not supported.

  • Booked through a Network (GDS) carrier. NDC and Direct Payment Carrier segments are not supported.

    If Assisted Ticketing is opened for an itinerary that contains NDC or Direct Payment Carrier segments:

    • In Smartpoint 11.4 and later:

      • A message is displayed on most tabs: This PNR contains NDC and/or Direct Payment Carrier flight segments. Assisted Ticketing is available only for standard GDS content. This message can be displayed as either a header message or as a tooltip associated to a ticket field.

      • An additional warning may indicate that the requested Assisted Ticketing function cannot be performed.

    • In Smartpoint 11.3 and earlier, the NDC/Direct Payment header message is not displayed. Only warning messages are displayed.

  • Ticketed on a plating carrier that supports the requested ticketing activity. For example, some carriers do not support voiding or revalidating tickets.

Features and Functionality

After you launch Assisted Ticketing contains tabs to support common ticketing activities for valid tickets.

Tab

Description

Issue My Ticket

With this tab you can:

Ticket List

Display a list of e-tickets issued in a Booking File and the status of each ticket.

Ticket Revalidation

Revalidate eligible ticket when the flight details have changed.

Ticket Void

Voids both first issue and reissued tickets. Multiple tickets can be voided at the same time.

Ticket Refund

Performs full or partial refunds, as well as cancellations.

Manual Fare Builder

Creating manual fares. You can create a new manual fare or load an existing fare from a Filed Fare or e-ticket.

Involuntary Change

Process involuntary changes for eligible tickets.

Voluntary Changes

Process voluntary changes for eligible tickets.

Adding Residency Information with SARA

Spain Only. The SARA plugin is used to validate the Spanish residency of travelers who live in certain Spanish jurisdictions.

In Smartpoint 10.1 and later, the SARA plugin can communicate with Assisted Ticketing, so agents can add residency information from SARA. Agents can then issue tickets or perform other tasks in Assisted Ticketing with the residency information.