Assisted Ticketing

Voluntary Changes

Agents can process voluntary exchanges and set up fares using the Voluntary Change tab in Assisted Ticketing.

Voluntary Changes in Assisted Ticketing are supported for:

• Travelport+ BSP agencies in Smartpoint 10.0 and later.

• Travelport+ ARC agencies in Smartpoint 10.1 and later.

  Note: Travelport+ ARC agencies using Smartpoint 10.0 for voluntary changes will not get accurate results because all original paid taxes are removed. For Smartpoint 10.0 and earlier, agents using ARC should continue to complete voluntary changes using Travelport+ formats.

 

Important! The Assisted Ticketing - Voluntary Change feature does not provide any guarantee against ADMs: Agents are obligated to have all necessary approvals before proceeding with voluntary exchanges. Agents should always check all stored fare (Filed Fare/ATFQ) elements before ticketing.

Voluntary Change Tasks

Assisted Ticketing supports three tasks for performing voluntary changes. Agents can either:

• Quote only
  Provides a fare comparison between the original fare and a requoted fare. BSP and ARC agencies use the same process.

• Update modifiers
  Saves exchange details, such as ticket modifier updates, but does not immediately reissue the ticket for exchange. BSP and ARC updates use the same tab but have different responses and payment options.

• Updating modifiers for BSP

• Updating modifiers for ARC

  • Updating Modifiers with Add Collect

  • Modifying or Exchanging Tickets with a Refundable Balance

• Exchange tickets
  Saves exchange details, such as ticket modifier updates, and also reissues the ticket for exchange. BSP and ARC exchanges use the same tab but have different responses and payment options.

• Exchanging tickets for BSP

• Exchanging tickets for ARC

  • Exchanging Tickets with Add Collect

  • Modifying or Exchanging Tickets with a Refundable Balance

  • In Smartpoint 11.0, support was added for IT/BT (Inclusive Tour/Bulk Tour) fares to:

    • Update modifiers or exchange tickets for fares with add collect.

    • Update modifiers or exchange tickets for fares with a refundable balance.

Additional Resources

Resources in the Travelport Knowledge Base include.

• Galileo Document Production Course Book

• Tutorials are available in the Course Catalog in MyTravelport.

Scope

• Multiple reissues are not supported in Smartpoint 11.4.1 and earlier. Support for multiple reissues was added in Smartpoint 11.5.

  Multiple Reissues

  For voluntary changes in Assisted Ticketing, the availability of multiple reissues after the first exchange and reissue varies by version.

  Smartpoint 11.4.1 and Earlier

  In Smartpoint 11.4.1 and earlier, multiple reissues are not supported. A warning message is displayed.

  

  Smartpoint 11.5 and Later

  In Smartpoint 11.5 and later, multiple reissues are supported. However, functionality varies by settlement plan.

  ARC

  Fare and tax fields are pre-filled. However, for best practice, always review amounts for accuracy.

  BSP

  Each time a ticket is reissued after the first reissue, a confirmation message with instructions is displayed.

  

  Because Assisted Ticketing cannot validate the ticket fare and taxes, the fields in the exchange column are blank.

  1. Complete the fare and tax fields.

  2. In the tax fields:

     • Enter the total of all taxes for the current exchanged ticket and all previous tickets. New taxes may be required depending on the details of the exchange.

     • Enter 0 if a value does not apply to the exchanged ticket.

  3. Click Yes to confirm the conditions for reissue and continue with the voluntary change process.

• The Q Surcharge collection method is not supported.

• NDC and Direct Payment Carrier segments are not supported. If the Ticket Void tab is opened for an itinerary that contains only unsupported segments for tickets in either the electronic ticket (*HTE) or document itinerary (*DI), messages and or warning may be displayed. See Assisted Ticketing for more information.