Assisted Ticketing

Quoting Voluntary Changes (BSP and ARC)

The Voluntary Change tab in Assisted Ticketing can be used to quote a voluntary change before ending a PNR/Booking File that has an HS or HK segment status and a stored fare per person.

Voluntary changes are available in Assisted Ticketing for:

  • Travelport+ BSP agencies in Smartpoint 10.0 and later.

  • Travelport+ ARC agencies in Smartpoint 10.1 and later.

The process for quoting changes is the same for both BSP and ARC.

To quote a voluntary fare change:

  1. Change the PNR/Booking File and add a new fare quote, but do NOT end transact the PNR/Booking File. To be eligible for a quote, the record must have:

  2. Segments with an HS or HK status.

  3. A stored fare (Filed Fare/ATFQ) for each passenger.

  1. Open the Smartpoint Assisted Ticketing window by either:

  2. Entering the format: #SATVOL.

  3. Clicking the Assisted Ticketing icon. Then, click the Voluntary Change tab.

  1. Click the Filed Fare arrow to select the stored fare.

  2. Click the ticket arrow to select the desired ticket number.

  3. Click LOAD TICKET DATA to display the comparison table This table provides a side-by-side comparison of the ticket and the stored fare, while the third column displays the difference between the original fare and the new fare.

A warning message is also displayed: A filed fare has been added to your PNR, please Receive and End to continue!

  1. Optional. Click the ticket link to display the ticket details.

  1. Optional. Click the stored fare (Filed Fare/ATFQ) link to view the details for the stored fare.

  1. Review the exchange details.

  2. If applicable. In the Airline Change Fee row, add a change fee for the new stored fare.

  3. If applicable. In the Tax On Change Fee row, add the tax for the airline change fee.

  4. To add the change fee and tax as an EMD Change Fee, add the amount in the first box and leave the tax box blank in the filed fare section.

  1. To add the change fee and tax as a Tax Change Fee, add the amount in the first box and the 2-letter tax code in the tax box of Filed Fare section. If additional taxes are needed, click the Plus icon to add more lines.

The Grand Total is automatically calculated when you add the change fee values.

  1. Click the close box to exit Assisted Ticketing.

  2. Agents can then choose to either:

  3. Ignore and retrieve (IR) the PNR/Booking File, if the traveler does not want to continue with the exchange.

  4. Receive and end transact (ER) PNR/Booking File, if the traveler wants to continue with the exchange.

Note: If you use the quote-only feature, you cannot continue with an exchange immediately after the quote. To exchange the quoted ticket, you must close and re-open Assisted Ticketing to complete the ticket exchange workflow.