Assisted Ticketing

Voluntary Changes: Exchanging Tickets (BSP)

This option saves exchange details, such as ticket modifier updates, and also reissues the ticket for exchange.

There are several workflows to exchange tickets, depending on the payment type for fees, taxes, and refunds:

  • Exchange tickets with add collect, which includes instructions for exchanging tickets with both tax and EMD forms of payment for Airline Change Fees and Change Fee Taxes.

  • Exchange tickets with the change fee collected as an EMD with a refundable balance.

  • Exchange tickets with the change fee collected as tax with a refundable balance.

  • In Smartpoint 11.0 and later, support is available for IT/BT (Inclusive Tour/Bulk Tour) fares to:

  • In Smartpoint 11.5 and later, multiple reissues are supported.

    For voluntary changes in Assisted Ticketing, the availability of multiple reissues after the first exchange and reissue varies by version.

    Smartpoint 11.4.1 and Earlier

    In Smartpoint 11.4.1 and earlier, multiple reissues are not supported. A warning message is displayed.

    Smartpoint 11.5 and Later

    In Smartpoint 11.5 and later, multiple reissues are supported. However, functionality varies by settlement plan.

    Fare and tax fields are pre-filled. However, for best practice, always review amounts for accuracy.

    Each time a ticket is reissued after the first reissue, a confirmation message with instructions is displayed.

    Because Assisted Ticketing cannot validate the ticket fare and taxes, the fields in the exchange column are blank.

    1. Complete the fare and tax fields.

    2. In the tax fields:

      • Enter the total of all taxes for the current exchanged ticket and all previous tickets. New taxes may be required depending on the details of the exchange.

      • Enter 0 if a value does not apply to the exchanged ticket.

    3. Click Yes to confirm the conditions for reissue and continue with the voluntary change process.

 

Important!

The Assisted Ticketing - Voluntary Change feature does not provide any guarantee against ADMs:

  • Agents are obligated to have all necessary approvals before proceeding with voluntary exchanges.

  • Agents should always check all stored fare (Filed Fare/ATFQ) elements before ticketing.