Assisted Ticketing

Voluntary Changes: Updating Modifiers or Exchanging Tickets with a Refund (ARC)

The Voluntary Change tab in Assisted Ticketing supports updating modifiers and exchanging tickets with a refund. The workflows for updating modifiers and exchanging tickets are the same. Therefore, this topic combines both workflows.

• The Update Modifiers option allows agents to update and save ticket modifiers and other exchange details without issuing a ticket. Later, agents can then reissue the ticket from Assisted Ticketing or by using Travelport+ (1G) or Apollo (1V) host entries.

• The Exchange Ticket option saves exchange details, such as ticket modifier updates, and also reissues the ticket for exchange.

To update modifiers or exchange tickets with a refundable balance:

1. Change the PNR/Booking File by adding a new fare quote. To be eligible for a quote, the record must have:

   • Segments with an HS or HK status.

   • A stored fare In Travelport (1G), stored fares are called Filed Fares (FF). Travelport+ automatically stores fares when a fare is priced. In Apollo (1V), stored fares are call ATFQ (Automatic Ticketing Fare Quote). Apollo does not automatically store the fare when a fare is priced. A T:B follow-on entry is required to store the fare. for each passenger.

     

2. End and retrieve (ER) the PNR/Booking File.

3. Open the Smartpoint Assisted Ticketing window by either:

   • Entering the format: #SATVOL.

   • Clicking the Assisted Ticketing icon. Then, click the Voluntary Change tab.

     

4. Click the Filed Fare arrow to select the stored fare.

5. Click the ticket arrow to select the desired ticket number.

6. Click LOAD TICKET DATA to display the comparison table. This table provides a side-by-side comparison of the ticket and the stored fare, while the third column displays the difference between the original fare and the new fare.

   Note: The comparison table does not shade out tax information. However, for ARC exchanges, taxes cannot be modified on this screen.

   

7. Optional. Click the ticket link to display the ticket details.

8. Optional. Click thestored fare In Travelport (1G), stored fares are called Filed Fares (FF). Travelport+ automatically stores fares when a fare is priced. In Apollo (1V), stored fares are call ATFQ (Automatic Ticketing Fare Quote). Apollo does not automatically store the fare when a fare is priced. A T:B follow-on entry is required to store the fare. link to view the details for the stored fare.

9. Review the exchange details.

10. If applicable. In Airline Change Fee, add a change penalty.

    

11. Optional. Enter any additional ticket modifiers for the voluntary exchange.

    Note: Any existing modifiers from the stored fare In Travelport (1G), stored fares are called Filed Fares (FF). Travelport+ automatically stores fares when a fare is priced. In Apollo (1V), stored fares are call ATFQ (Automatic Ticketing Fare Quote). Apollo does not automatically store the fare when a fare is priced. A T:B follow-on entry is required to store the fare. are automatically populated in the corresponding fields.

    

12. Optional. In Additional Modifiers, click Expand All to enter more optional ticket modifiers. You can click Collapse All at any time to close the Additional Modifiers section.

    

    Additional Modifiers

    Ticket Modifier	Details
    Tour Modifier	Select the radio button for the desired Inclusive Tour or Bulk Tour modifiers. This indicator be used in conjunction with a Tour Code and other modifiers. See E-ticketing functionality information for all participating Travelport Airlines in the Travelport Knowledge Base to determine if a carrier supports BT and/or IT ticketing. Inclusive Tour Inclusive Tour fares include charges in addition to the airfare, such as accommodations or ground transportation as part of a "package". Inclusive Tour (IT) Suppresses the fare and does not print the fare construction on the passenger receipt. Terminal Format Equivalent: Inclusive Tour (IT*PC) Suppresses the fare and prints the fare construction on the passenger receipt. Terminal Format Equivalents: Without tour code: TMU1IT or TMU1IT*PC With tour code: TMU1TCXX123456/IT or TMU1TCXX123456/IT*PC Bulk Tour Bulk Tour fares are usually given to agencies who book a high volume of seats such as a consolidator or wholesaler. However, typically accommodations or other package items are not required for this fare. Bulk Tour (BT) Suppresses the fare and does not print the fare construction on the passenger receipt. Bulk Tour (BT*PC) Suppresses the fare and prints the fare construction on the passenger receipt. Terminal Format Equivalents: Without tour code: TMU1BT or TMU1BT*PC With tour code: TMU1TCXX123456/BT or TMU1TCXX123456/BT*PC
    Tour Code (TC)	A Tour Code is issued by an airline to identify a tour deal. More Information The tour code must be entered into the fare as a ticket modifier so that both the airline and the local BSP know the source of the fare and the agency's authorization to use the fare. The Tour Code can be a maximum of 14 characters. The code can also be used in combination with an Inclusive Tour or Bulk Tour indicator. issued by an airline in order to identify the deal an agent has been given. Equivalent Terminal Format: TMU1TCXX123456.
    Client Discount (CD)	A Client or Corporate ID number associated with a tour. Maximum of 24 characters. Equivalent Terminal Format: /CD-Y736245
    Airline/Deal/CAR Code (AI-)	Airline Information is a modifier for net fares that is also known as a "deal number" or Commercial (or Carrier) Agreement Reference (CAR). Between two and eight alphanumeric characters. See E-ticketing functionality information for all participating Travelport Airlines in the Travelport Knowledge Base to determine if a carrier supports net fare ticketing. More Information When an agency approves a contract with an airline, BSP is advised of the deal number. When you issue a ticket for the agreed fare, BSP cross-checks the deal number with the information supplied by the airline to ensure that your agency is authorized to sell this type of fare. Terminal Format Equivalent: TMU1AI-45678.
    Value Code (VC-)	Value Code is a supplementary commission or amount input. The Value Code is printed in the Tour Code box of the ticket. More Information A modifier for net fares, the Value Code is used by some airlines so that their own revenue accounts department can interpret the type of arrangement that the airline has agreed with your agency. The Airline/Deal/CAR Code (AI-) is the contract number, but the Value Code represents the actual amount. The first letter of the code identifies a commission percentage or amount. C = Commission Percentage K = Commission Amount The next alphanumeric characters are provided by the airline. Typically, these characters indicate the amount of the supplementary commission. For example: A commission of 20%: TMU1AI-45678/VC-C0020 A commission of GBP 25.00: TMU1AI-45678/VC-K0025 However, some airlines may use an encoded value in letters and/or numbers that does not explicitly state the commission amount. Note: Each airline will advise you which codes to use, and also if you are required to include any additional information when you issue a ticket for a net fare. If you are in any doubt, contact the airline for clarification. Each airline may have different requirements.
    Net Fare Currency (NF) and Net Fare Amount	The amount that the agency owes the supplier. More Information With the NF modifier, the selling fare is shown in the Fare box on the ticket, and a different amount is shown in the remittance area. Net Fare amounts can be added by either quoting an automatic fare or by using a manual fare build. Terminal Format example for a Net Fare of GBP 700.00: TMU1AI-45678/NFGBP700.00 Note: The commission rate remains at the standard level. See General information on Nett Remit Tickets in the Travelport Knowledge Base for more information.
    Actual Selling Fare (ASF)	The actual amount of the fare reported to BSP and with IF when followed by the actual amount for invoicing purposes and not reported to BSP. Actual Selling Fare (ASF) and Invoice Fare (IF) are mutually exclusive.
    Invoice Fare Amt (IF)	The actual amount of the fare used for invoicing purposes and not reported to BSP. Actual Selling Fare (ASF) and Invoice Fare (IF) are mutually exclusive.
    Ticket Designator (TD) Smartpoint 11.2 and later US ARC and CA BSP	A designator filed by carriers to indicate a type of fare such as a specific private fare, promotion, or discounted fare. Note: This modifier displays only for United States (ARC) and Canadian (BSP) PCCs. More Information The ticket designator value is displayed differently in the PNR/Booking File depending on whether UPDATE MODIFIER or ISSUE TICKET – TKP is clicked. Update Modifier If UPDATE MODIFIER is clicked, the ticket designator value is updated and displayed as part of the T-Line (ticketing line) of the stored fare. Issue Ticket If ISSUE TICKET – TKP is clicked, the ticket designator value is added as part of the fare basis code (FBC) line of the issued electronic ticket. The modifier is not updated in the stored fare. Known Host Limitation The maximum length of the ticket designator modifier is 10 alphanumeric characters. However, this ticket designator combined with the FBC (fare basis code), cannot exceed a total of 15 alphanumeric characters. If this 15-character limit is exceeded, an error displayed as either a pop-up message or as header text: ERROR 340 - TICKET DESIGNATOR IS TOO LARGE.
    Exempt Carrier Fees	Select this check box to exempt OB Fees from the ticket. These fees are used by airlines to instruct pricing systems how to collect fees on an airline's behalf when they are the validating/plating carrier. These fees are used by the airline to cover the costs of accepting payment by credit card or other form of payment.

13. Optional. In Document Modifiers, select options for ticket and itinerary documents.

14. After you enter all modifiers, select I have validated the fare rules and results, and I would like to continue with the exchange.

    

15. Click either:

    • UPDATE MODIFIER to update the ticketing modifiers without exchanging the ticket.

    • EXCHANGE TICKET to complete the ticket exchange.

    The Manual Fare confirmation message is displayed.

    

16. Click OK to approve the fare update. If there are changes to the ticket modifiers, the record is updated, and a confirmation message is displayed.

    

17. Click OK. The stored fare and any modifiers are now updated and saved

    Important!If you do not want to continue, you must delete the stored fare and start again.

    The first Additional Payment screen displays to show the new fare details and exchanged ticket details. The exchanged ticket details are automatically populated, but can be changed.

    

18. Click CONTINUE to display the second Additional Payment screen, which contains the paid taxes and US Passenger Facility Charges. The Paid Taxes section is blank because paid taxes are not designated in ARC exchanged tickets.

    

19. Click CONTINUE to display the third Additional Payment screen to confirm the ticket exchange and refund balance.

    Tip! Always confirm in the fare rules if the residual amount is either:

    • Refundable.

    • Forfeited.

    • Can be placed on an MCO for future travel.

      Important! If the fare rules require an MCO for the residual value, you need to manually issue the MCO after the exchange is complete. Assisted Ticketing does not issues MCOs.
      More Information

      For more information, see:

      MCO documents for Residual Value and Deposits/Down Payment in the Travelport Knowledge Base.

      Miscellaneous Charges Order (MCO) - ARC only in the Travelport+ Format Guide.

    

20. Type Y to confirm the exchange and continue with the reissue.

    Note: If you type N, the reissue is canceled. You can use either Assisted Ticketing or terminal entries to reissue the ticket.

21. Click CONTINUE to display the fourth Additional Payment screen.

    

22. Review the updates and select the next step:

    • Click UPDATE EXCHANGE AND CLOSE to save the exchange details and exit Assisted Ticketing.

    • Click CONTINUE TO NEXT EXCHANGE to save the exchange details. Assisted Ticketing remains open, and you can begin another exchange.

    • Click CANCEL to close Assisted Ticketing without saving the exchange details. However, the stored fare In Travelport (1G), stored fares are called Filed Fares (FF). Travelport+ automatically stores fares when a fare is priced. In Apollo (1V), stored fares are call ATFQ (Automatic Ticketing Fare Quote). Apollo does not automatically store the fare when a fare is priced. A T:B follow-on entry is required to store the fare. updates are saved.

23. Save the details of the exchange by end transacting the PNR/Booking File. The PNR/Booking File and ticket details are displayed.

    • For update modifiers, the new modifier information and status is displayed.

    • For exchange tickets, the new ticket information and exchange status is displayed.

    Example

    The following example shows the updated PNR/Booking File for a ticket exchange.

    

24. If applicable. If the fare rules require an MCO for the residual value, manually issue the MCO after the exchange is complete. Assisted Ticketing does not issues MCOs.

    More Information

    For more information, see:

    MCO documents for Residual Value and Deposits/Down Payment in the Travelport Knowledge Base.

    Miscellaneous Charges Order (MCO) - ARC only in the Travelport+ Format Guide.