Assisted Ticketing
Involuntary Changes
Assisted Ticketing provides a user interface make involuntary changes to tickets.
Smartpoint Assisted Ticketing offers two options for performing involuntary changes. Agents can either:
- Use the Involuntary Change tab in Assisted Ticketing to add modifiers before sending the exchange request.
- Automatically execute the change. Modifiers must be added using Travelport+ (1G) formats.
For both options, additional steps are also required if the original fare contains a hidden fare for an Inclusive Tour (IT).
| Important!
The Assisted Ticketing - Involuntary Change feature does not provide any guarantee against ADMs:
|
Supported Settlement Services
As of Smartpoint 10.0, Involuntary Changes are supported Travelport+ (1G) for BSP and ARC countries. In previous Smartpoint releases, only BSP countries were supported.
Involuntary Change Tasks
In addition to tab and automated options, there are several change-related tasks that are supported in Smartpoint Assisted Ticketing.
| Format |
Detail/Example |
|---|---|
|
Makes involuntary changes automatically using Travelport+ (1G) formats to enter ticket modifiers. |
|
|
Offers a user interface to add modifiers before sending the exchange request. |
|
|
Involuntary Change for Inclusive Tours (IT) with Hidden Fares |
Both automated involuntary changes and the Involuntary Change tab require an additional step for Inclusive Tours (IT) with hidden fares. |
|
Agents can create their own airline-specific endorsements. If endorsements are not already filed directly within the application, agents can use this option if they have specialized endorsement requirements for a specific airline. |
|
|
Automated Exchange Form of Payment Processing with Ticket Modifier Updates (TMU) |
Automated Exchange Form of Payment (FEX) processing can use Ticket Modifier Updates (TMU) either:
|