Assisted Ticketing

Involuntary Changes for Inclusive Tours (IT) with Hidden Fares

Assisted Ticketing provides a user interface make involuntary changes to tickets. If the original fare is an Inclusive Tour (IT) fare and the fare is hidden, additional steps are required for the involuntary change process.

Tip! If you want to quote an original normal fare as an IT fare and exchange, they can enter #INVOLFORCEITON to enable the IT Fare mode and screen. When the exchange process is completed, agents can enter #INVOLFORCEITOFF to disable the IT Fare mode.

 

Important!

The Assisted Ticketing - Involuntary Change feature does not provide any guarantee against ADMs:

  • Agents are obligated to have all necessary approvals before proceeding with involuntary exchanges.

  • Agents should always check all stored fare (Filed Fare/ATFQ) elements before ticketing.

 

To make involuntary changes:

This example shows an automated voluntary change for a inclusive tour with hidden fares. However, the same hidden fares steps also apply to an an exchange made using the Involuntary Change tab.

  1. Retrieve a PNR/Booking File with a hidden IT fare.

  2. Change the itinerary to include new dates, flight numbers, and/or airlines. Routing must remain the same to be valid for involuntary change.

  3. Enter #INVOL or INVOL to display a disclaimer message about the exchange process.

  4. Click Yes to accept the disclaimer conditions.

    First, Assisted Ticketing tries to revalidate the ticket. If revalidation is impossible because of the types of changes or airline policies, Smartpoint Assisted Ticketing prepares Fare Quote and Ticket Modifier Update (TMU) masks with all of the data required for involuntary exchanges.

    Smartpoint 11.0 and later. If the original fare is missing a form of payment (FOP), or an update to the FOP is required, the Original FOP window is displayed.

  5. If applicable. Enter a miscellaneous form of payment and click CONTINUE.

    If the original fare is an IT fare where fare is hidden, the IT TICKET screen is displayed.

  6. In Base Fare, add the currency code and fare amount.

  7. Click UPDATE FARE to display the preparation success message.

  8. Click OK to complete the exchange process.

  9. Click UPDATE FARE to display the preparation success message.

  10. In the PNR/Booking File, verify the Filed Fare setup for exchange.

  11. Receive and end transact (ER) the PNR/Booking File.

  12. Issue the new ticket (TKP) to complete the exchange.