Assisted Ticketing

Making Automated Involuntary Changes

Assisted Ticketing offers the options to make involuntary changes automatically using Travelport+ (1G) formats to enter ticket modifiers.

 

 

Important!

The Assisted Ticketing - Involuntary Change feature does not provide any guarantee against ADMs:

  • Agents are obligated to have all necessary approvals before proceeding with involuntary exchanges.

  • Agents should always check all stored fare (Filed Fare/ATFQ) elements before ticketing.

 

To make automated involuntary changes:

  1. Retrieve a PNR/Booking File with a hidden IT fare.

    Tip! NDC and Direct Payment Carrier segments are not supported in Assisted Ticketing.

    Involuntary changes require an HK (confirmed) ticket status. However, involuntary changes for NDC segments are sent using order change notifications and do not use HK/TK codes. As a result, itineraries with NDC segments continue to display the existing error message: All segments must have HK status prior to INVOL.

  2. Change the itinerary to include new dates, flight numbers, and/or airlines. Routing must remain the same to be valid for involuntary change.

  3. Enter #INVOL or INVOL. One or more optional ticketing modifiers can also be added using Travelport+ (1G) formats.

    Modifier

    		 Format

    Detail/Example

    Basic involuntary change command.

     

    INVOL or #INVOL

    Example with flight number change:

    Original Itinerary:

    1 . LO 384 Y 30MAR FRAWAW HK2 0720 0910

    Changed Itinerary:

    1 . LO 382 Y 30MAR FRAWAW HK2 1030 1215

    Match new segments to specified coupons.

    INVOL/S1.2C1 or

    INVOL/S1C1/S2C2/S4C3.4

    Applicable only if the routing of original itinerary is changed and the PNR/Booking File has one ticket per passenger.

    Match Segment 1 and 2 with Coupon 1, 2, and 3 in Tickets 1 and 2.

    INVOL/S1.2C1.2.3T1.2

    Applicable if the routing of original itinerary is changed and the PNR/Booking File has more than one ticket per passenger.

    For example, if there is one ticket for the outbound flight and one ticket for the inbound flight, and the agent wants to match segments in the new itinerary with coupons in corresponding tickets.

    T.12 indicates the Ticket and the sequence number of ticket from e-ticket list (*THE).

    Example

    Match segments 1.2 with coupons 1.2.3 in tickets 0809903392362 and 0809903392363.

    ELECTRONIC TICKET LIST BY *THE

    NAME TICKET NUMBER

    >*TE001· KOT/JAN 0809903392360

    >*TE002· KOT/MARIAMRS 0809903392361

    >*TE003· KOT/JAN 0809903392362

    >*TE004· KOT/MARIAMRS 0809903392363

    Then use the involuntary format.

    INVOL/S1.2C1.2.3T3.4

    Waiver Code

    INVOL/W

    Applies a waiver code from the original ticket. Overrides any existing waiver codes.

    Ticketing

    INVOL/TKP

    Processes the Fare with ticketing modifier update (TMU) masks and also issue the tickets for exchange.

  4. A disclaimer message about ADMs (Agency Debit Memos) for unauthorized fares is displayed.

  5. Click Yes to accept the disclaimer conditions and continue the exchange process.

    First, Assisted Ticketing tries to revalidate the ticket. If revalidation is impossible because of the types of changes or airline policies, Assisted Ticketing prepares Fare Quote and Ticket Modifier Update (TMU) masks with all of the data required for involuntary exchanges.

  6. Smartpoint 11.0 and later. If the original fare is missing a form of payment (FOP), or an update to the FOP is required, the Original FOP window is displayed.

  7. If applicable. Enter a miscellaneous form of payment and click CONTINUE.

    A success message is displayed.

  8. Click OK to complete the change process.

  9. In the PNR/Booking File, verify the Filed Fare setup for exchange.

  10. Receive and end transact (ER) the PNR/Booking File.

  11. Issue the new tickets (TKP).

More Information

An additional example is available in Example 8 in Exchange Tickets - BSP Examples in the Travelport+ Format Guide.