Agency Debit Memo (ADM)

If a travel agency sells an unauthorized fare, they may receive an ADM or debit memo from the airline.

For more information about ADMs, see the Travelport Knowledge Base:

Travelport Fare Guarantee Policy for tickets issued on/after 1 January 2020
Travelport ADM Submission Process

This link does NOT provide Help Desk support. If you need immediate assistance with Travelport Smartpoint, please create a support request in MyTravelport or use your agency's normal method to contact the Help Desk.