Assisted Ticketing

Launching Assisted Ticketing

There are several ways to open Assisted Ticketing, formerly known as Smartpoint Assisted Ticketing (SAT).

Flex Windows

Click the Assisted Ticketing icon in the lower left corner of the Smartpoint screen.

Classic Windows

Click the Assisted Ticket icon in the upper right corner of the Smartpoint screen.

From an Active Booking File

If you have a Booking File with a ticket or stored fare (Filed Fare), click the Ticket icon in the PNR Viewer.

From Quick Commands

You can use Quick Commands to open individual tabs in Assisted Ticketing.

Tab	Quick Command
Issue My Ticket	#TKTISSUE
Ticket List	#TKTLIST
Ticket Revalidation	#REVAL
Ticket Void	#VOID
Ticket Refund	#REFUND
Manual Fare Builder	#MANMASK
Involuntary Change	#SATINVOL (opens the Smartpoint Assisted Ticketing tab) #INVOL or INVOL (automatically executes the involuntary change)
Voluntary Change	#SATVOL

This link does NOT provide Help Desk support. If you need immediate assistance with Travelport Smartpoint, please create a support request in MyTravelport or use your agency's normal method to contact the Help Desk.