Productivity Automator

Productivity Automator is a cloud-based solution that allows automated actions to be performed on queues, enabling repetitive, time-consuming tasks to be handled automatically by rules with specified criteria. It is accessed through MyTravelport via a single-sign-on, reducing the need to remember multiple passwords.

On the initial startup screen, the following can be reviewed:

• Tabs

• Rule Creation Flow

• Automating workflows for NDC booking schedule changes

• Help

• Settings

Tabs

Productivity Automator has three tabs: Overview, PNR audit, and Reports.

• The Overview tab lets you:

  • Create new rules easily following a 7 Step process: Setup, Triggers, Matched Actions, Unmatched Actions, Failure handler, Schedule, and Summary.
  • Allows you to edit, copy, and delete existing rules.
  • Identify and sort active or deactivated rules
  • Automate workflows for NDC booking schedule changes
• The PNR audit tab lets you:

  • Search by PNR.

  • Access a log of actions executed by Productivity Automator, allowing for more detailed and effective troubleshooting.

  • Give users more transparency into their rules’ behavior.

• The Reports tab lets you:

  • Review a report that looks at Productivity Automator’s execution activity.

  • Review a rule’s success rate, the number of PNRs that have been actioned, the number of times the rule has executed, the PCC(s) targeted by the rule, total success rate, and the overall time saved.

  • Sort, filter, and review all executed rules.

Overview tab

The Overview tab lets you:

• Create new rules

• Review , edit, copy, delete, activate and deactivate existing rules, and download existing rules

• Sort rules

• Search rules

• View History of rule creation

• Sign Out of the application

Rule Creation Flow

To create a rule on Productivity Automator, click the New Rule button and follow this seven-step process:

Rule Setup

The Rule Setup page lets you:

• Name and describe the rule

• Add rule tag (type of rule you are creating)

• Add an optional Notepad remark

• Add PCCs and Queue Numbers

• Define Queue Category and Date Range

Triggers

The Triggers page lets you determine and test the criteria to trigger your rule.

Matched Actions

The Matched Actions page lets you choose what actions are performed when your trigger(s) criteria matches your PNR and add a descriptive tag. Actions include:

• Accept Changes

• Fares and Ticketing

• File Finish

• NDC actions

• Queue Actions

• Retention Line Segment

• Send Email

• Send Viewtrip Itinerary

• Ticket Revalidation

• Ticketing

• Retention Line Segment

• Ticket Revalidation

Unmatched Actions

The Unmatched Actions page lets you choose what actions will be performed on the PNRs that didn’t match the criteria defined in the Trigger(s) step of the rule creation flow. Actions include:

• File Finish

• Quality control notification

• Queue actions

• Send email

Failure handler

The Failure handler lets you choose what actions to be performed to handle rule exception failures. Failure actions include:

• File Finish

• Queue Actions

• Send Email

Schedule

The Schedule page lets you choose when this rule should run, and can be set by:

• Frequency

• Dates

• Days

• Times

Summary

On the Summary page you can view and edit your rule. Productivity Automator checks if there are any conflicting conditions in your rule before finalizing the rule creation process. From here, you can publish a rule.

PNR audit tab

The PNR audit tab lets users search by PNR and access a log of actions executed by Productivity Automator, which allows for more detailed and effective troubleshooting. It also gives users more transparency into their rules’ behavior.

Reports tab

The Reports tab displays a report table that lists Productivity Automator’s execution activity.

• The report shows an overview of rule(s) success rate, the number of PNRs that have been actioned, the number of times the rule(s) have executed, and the overall time saved.

• A more detailed view for any given rule is also available to see the performance of individual rules.

• It is possible to filter the report to show by PCC(s), by calendar date and specific rule name.

Help tab

The Help tab allows users to easily access the support guide.

Settings

The Settings gear icon provides an interface to adjust the user settings. As of release 1.18, the only settings available are the CIDB (customer number) settings.

Sign out

The Sign Out button signs your profile out of Productivity Automator.