Getting Started with Travelport Smartpoint

Welcome to Help for Travelport Smartpoint!

To get started, see our latest updates for Smartpoint 11.3 in What's New.

And learn more about:

Topic	Description
Installation Options and Installation Guides	Options for Smartpoint installations and links to Smartpoint Installation Guides for agent and technical audiences.
Launching Travelport Smartpoint	Launching Smartpoint, including launching for the first time and launching with Galileo Desktop hidden or shown.
Signing On	Signing on to Smartpoint, including: Signing on for the first time Passwords and keywords Emulation Resetting Client IDs
Signing Off	Signing off from single or multiple connections.
GDS Languages and Formats	Setting your GDS language, setting keyboard mapping, and links to Travelport+ (1G) and Apollo (1V) formats, as well as format conversions between GDS languages.
Human Languages	Changing local languages and translated glossaries for screen text.
Managing Connections	Setting TCP/IP connections and selecting your connection.
Minimizing and Maximizing Travelport Smartpoint	Minimizing and maximizing the Smartpoint application window.
Switching Between Smartpoint and Galileo Desktop	Switching between Smartpoint and Galileo Desktop.
Updating Smartpoint	There are several options to update Smartpoint. Please confirm the options available for your agency with your Smartpoint Administrator.
Linking to the Travelport Knowledge Base	The Smartpoint Help contains links to the Travelport Knowledge Base for general information, such as host formats and travel industry information. This topic explains how to: Troubleshoot failed links to "KB" articles in the Knowledge Base. Correctly create a link to the Knowledge Base that will remain accurate after the article is updated.

v11.2.1
28Sep23

This link does NOT provide Help Desk support. If you need immediate assistance with Travelport Smartpoint, please create a support request in MyTravelport or use your agency's normal method to contact the Help Desk.