Updating Travelport Smartpoint

Installation Options and Installation Guides

There are several types of options for installing or updating Smartpoint. Access to installation files and guides may vary depending on your agency’s preferences and settings. See Updating Travelport Smartpoint for more information about download options.

Important! Before installing, please confirm your agency's installation preferences and procedures with your agency's Smartpoint Administrator.

Which Installation and Guide Do I Need?

The following table indicates the types of Smartpoint installations and corresponding installation guides. Please note that there are three locations to access one or more installation guides:

Travelport Marketplace provides installation guides for the most recent version of Smartpoint on the Support tab of the product page.
- Travelport Smartpoint 11.3 Bundled Installer
- Travelport Smartpoint 11.3
  
  Tip! The SUPPORT tab in the product pages displays only if you are logged in to Travelport Marketplace.
Articles in the Travelport Knowledge Base contain installation guides for all currently supported versions of Smartpoint.
- Bundled Galileo Desktop/Smartpoint at KB0024184.
- Smartpoint updates only at KB0016425.
  
  Tip! Be sure to log in with your MyTravelport user name and password.
The Smartpoint Quick Installation Guide is included directly in the Smartpoint installation.

Installation	Description	Installation Location	Installation Guides	Guide Locations
Bundled Galileo Desktop/Travelport Smartpoint Installation	Installs both Galileo Desktop 2.60.3 and Travelport Smartpoint 11.3. Installing Galileo Desktop is a prerequisite for installing Travelport Smartpoint, so use this installation if you: Do not have either Galileo Desktop or Travelport Smartpoint installed on your computer. Have an earlier version of Galileo Desktop installed on your computer.	In Travelport Marketplace on the Travelport Smartpoint 11.3 Bundled Installer page.	Bundled Installation Guide Brief installation instructions for agents. Technical Installation Guide Detailed installation instructions for technical audiences.	In Travelport Marketplace on Travelport Smartpoint 11.3 Bundled Installer page.page. Click the SUPPORT tab. In the Travelport Knowledge Base at KB0024184.
Quick Desktop Installation	Installs or updates Travelport Smartpoint for computers that already have Galileo Desktop installed. Use this installation if you: Are installing Travelport Smartpoint on a single computer desktop. Want to install only the default settings and options.	In Travelport Marketplace on the Travelport Smartpoint 11.3 page. The Quick Installation uses the same installation file as the Standard Desktop installation, but requires the selection of the Quick Install check box during installation.	Quick Installation Guide Minimal installation instructions for a default installation. Standard Desktop Installation Guide More detailed information about installing Travelport Smartpoint on a desktop.	In Travelport Marketplace on the Travelport Smartpoint 11.2 page. Click the SUPPORT tab. In the Travelport Knowledge Base at KB0016425.
Standard Desktop Installation	Installs or updates Travelport Smartpoint for computers that already have Galileo Desktop installed. Use this installation if you: Are installing Travelport Smartpoint on a single computer desktop. Want to change the default setting or installation options.	In Travelport Marketplace on the Travelport Smartpoint 11.3 page. The Standard Desktop Installation uses the same installation file as the Quick Installation, but requires you to clear the Quick Install check box during installation.	Standard Desktop Installation Guide Detailed information for requirements, pre-installation tasks, and installation options. Technical Installation Guide Detailed installation instructions for technical audiences.	In Travelport Marketplace on the Travelport Smartpoint 11.2 page. Click the SUPPORT tab. In the Travelport Knowledge Base at KB0016425.
Network installations and other technically detailed installations	Both the bundled Galileo Desktop/Smartpoint and Travelport Smartpoint installations can be installed in distributed environments and through mass installations.	Technical installations can be made for either the bundled Galileo Desktop/Smartpoint installation or for Smartpoint updates. In Travelport Marketplace on the Travelport Smartpoint 11.3 Bundled Installer page. In Travelport Marketplace on the Travelport Smartpoint 11.3 page.	Technical Installation Guide, which provides detailed installation instructions for technical audiences. Includes installing in MTS and Citrix environments, creating silent installations, and detailed troubleshooting.	On the respective product pages in Travelport Marketplace. Click the SUPPORT tab. In the Travelport Knowledge Base at KB0016425. In the Travelport Knowledge Base at KB0024184.

This link does NOT provide Help Desk support. If you need immediate assistance with Travelport Smartpoint, please create a support request in MyTravelport or use your agency's normal method to contact the Help Desk.