What's New

United Airlines NDC on Apollo and Worldspan: October 18, 2023

United Airlines NDC content is available for Apollo and Worldspan customers through their existing host using Smartpoint Desktop or Smartpoint NDC web plugin. Please refer to the NDC country list for information on where UA NDC content is available. Additional countries to be launched subsequently. Features and known issues are detailed in the NDC UA article.

Release 3.13: October 4, 2023

For NDC, paid seats can be added to held and ticketing bookings. When paid seats are selected for a held or ticketed booking, the review and confirm screen displays so that you can choose a form of payment.

Air France / KLM additional countries: September 25, 2023

Air France/KLM NDC content is now available in additional countries, as outlined in NDC content by country.

Lufthansa Group (LHG) NDC: September 14, 2023

Selected customers in Austria, the Netherlands, and the United Kingdom are the first to get access to LHG NDC content through Travelport+. That includes the following carriers of Lufthansa Group: Austrian Airlines, Brussels Airlines, Lufthansa, and Swiss. Additional countries and customers to be launched subsequently. Features and known issues are detailed in the NDC LHG article.

British Airways additional countries: September 7, 2023

British Airways NDC content is now available in additional countries, as outlined in NDC content by country.

Release 3.12: August 31, 2023

• Singapore Airlines allows modify and hold for ticketed NDC bookings.

United Airlines (UA) NDC: August 23, 2023

United Airlines NDC content is now available on Travelport+ (1G). Please refer to the NDC country list for information on where UA NDC content is available. Additional countries to be launched subsequently. Features and known issues are detailed in the NDC UA article.

Release 3.11: August 5, 2023

• In NDC modify flow, flight options for the new search criteria display the amount owed. The Get Price button has changed to Select button.

British Airways (BA) NDC August 3, 2023

British Airways NDC content is now available for United Kingdom and Ireland. British Airways requires registration to gain access to the NDC content. Additional countries to be launched subsequently.

Release 3.10: June 24, 2023

• Selecting seats is easier. You do not need to add the passenger information to the booking file before launching the search in order to choose free seats before book.

• EMD number(s) and status display in seat card.

Release 3.9: May 20, 2023

• When an agent retrieves a booking, fare rules are visible.

• For NDC ticketed bookings, the EMD number now displays at the bottom of the Seat card.

• Where supported by the NDC carrier, both free and paid seats can now be modified or canceled.

• The Traveler Information phone field now supports Email as a type. Prior to this release, if an email was in the phone field, the type in the graphical booking file was changed to Other. Email can be added to the host booking file using the terminal phone entry of type E*. When a reservation is created via the graphical booking file, at least one email needs to be entered in the Email Address section, even if the email is present on the phone field — otherwise, the reservation cannot be completed. Any information removed from the graphical booking file is also removed from the host booking file.

• Profile formats have been added that provide best practices for storing profile fields to ensure that the information populates correctly for NDC use.

Release 3.8.1: April 20, 2023

Seats are available for Apollo and Worldspan NDC customers.

Release 3.8: April 15, 2023

• Allow customers to modify a Singapore Airlines reservation prior to ticketing, or modify a post-ticket Singapore Airlines reservation and put it on hold.

• In case of involuntary changes, the waiver code is an optional field.

AA NDC for Apollo and Worldspan: March 2023

American Airlines NDC content is available for Apollo and Worldspan customers through their existing host using Smartpoint Desktop or Smartpoint Web NDC plugin. Customers can take advantage of NDC-only content, prices and offers. At this time, the following is supported: multiple PTCs, shop, price, book, ticket, remarks, cancel, and traveler update. For Apollo only, PNR sync and schedule changes are also supported. More functionality will be added in the coming weeks.

All North American Apollo and Worldspan customers have already been provisioned for the plugin and entitled for AA NDC content. 

• Getting started provides the high-level steps to make an NDC booking.

• Learning demonstrations show you how to search for NDC flights, book, ticket, add seats, modify, and cancel.

• NDC plugin for Apollo and Worldspan provides information on known issues and how to access the plugin, including which version of Smartpoint is supported.

• NDC for Apollo and Worldspan FAQs answers common questions about how NDC works for Apollo and Worldspan customers, including which features are supported.

• NDC bookings are created as passive (ZK) segments. DI lines (Travelport+), Ticketing Remark lines (1V), and Remark lines (1P) contain information about the booking, such as price, flight information, confirmation, ticketing time limits, fees, and form of payment.

  • Apollo Ticketing Remark line examples

  • For Worldspan, the DI.FT- prefix is replaced by 5.z as well as a – at the end, which is joined with the next line due to the number of characters. See Remark line examples for Worldspan.

• The Ticketing Remark lines (1V) and Remark lines (1P) topics contain some PNR and MIR/TAIR examples for book and ticket.

Release 3.7: March 11, 2023

• Add free and paid seats to Qantas bookings. Free seats can added before and after Book & Hold, Book & Ticket, and Book & Hold followed by Issue ticket. Paid seats can only be added before and after Book & Hold, and only before Book & Ticket.

• Modify free seats selection to other free seats, or cancel free seats, directly from the seat map post ticketing.

• Modify booking segments after travel has commenced.

Release 3.6: February 11, 2023

• Air France and KLM NDC content now available in additional countries: Argentina, Brazil, Chile, Colombia, French Guiana, Peru, South Africa, Suriname.

• When paid seats are chosen prior to booking, the booking confirmation displays both the flight total and seat total.

Release 3.5: December 17, 2022

• Seats can be booked for all travelers on all segments without returning to the booking file between segments.

• Free seats can now be chosen after ticketing.

Air France and KLM NDC: December 1, 2022

• Air France and KLM NDC content is available. Contact your Travelport account manager with any questions regarding access to Air France / KLM NDC content.

• Refer to the NDC country list for availability and dates.

• Refer to NDC airline registration for a list of steps that must be completed in order to access AF/KL NDC content through Smartpoint Cloud.

• For a list of supported functionality and known limitations for Air France and KLM, refer to the knowledge article Air France / KLM general information.

Release 3.4: November 19, 2022

• Flight search

  • Choose to filter flight results by amenities in the flight search panel.

  • Sort flight results by price (default), journey time, or departure time.

  • Select the Price details link on the fare details card for non Rich Content and Branding carriers to display a price breakdown.

  • When a membership or AF/KL Abonnement number is successfully applied, a message displays on the Fare Details card. Note that membership numbers are currently only supported by QF.

• Date of Birth and Gender are optional, not required, in the booking flow.

• You can modify an NDC booking from either the Change Booking button or pencil icon.

Release 3.3.2: October 29, 2022

When modifying an existing NDC booking, you can filter results to within 2 hours of the time indicated.

Release 3.3: October 13, 2022

The plugin has a new shopping experience.

• See brands and brand attributes, when available, in NDC results in the flight search workflow.

• Cabin class can now be specified when modifying an NDC booking.

• Billing address can now be added in graphical user interface when using a credit/debit card.

• Qantas Airways and Singapore Airlines support modifying a divided NDC booking.

• Ability to optionally select the Abonnement Number on Air France shop search.

Release 2.8: May 14, 2022

Agents booking NDC content via the NDC Web Plugin, for all carriers except Singapore Airlines (SQ), can now request special meals SSRs before or after booking. At this time, meals must be selected before ticketing.

Release 2.7.2: May 2, 2022

Agents booking NDC content can view, book, and fulfill Carbon Offset ancillary for American Airlines for bookings on hold.

Restrictions: 

• To book this ancillary, agents must retrieve the booking (previously put on hold but not ticketed) and scroll to Bags, meals, and more section.

• Applies to all passengers and all segments

• Requires a credit or debit card as form of payment

American Airlines works with third-party vendor to fulfill carbon offset. Therefore, no EMDs are issued.

Release 2.7.1: April 7, 2022

Agents booking NDC content via the NDC Web Plugin can now add a Corporate Agreement Number after the reservation was committed with the airline.

Release 2.7: March 31, 2022

Agents booking NDC content via the NDC Web Plugin can now:

• See associated booking files for a divided order.

• See itinerary details about agency commission and baggage on the Review and Confirm page.

Seats (American Airlines only)

Agents booking American Airlines NDC content via the NDC Web Plugin can book paid seats for bookings on hold.

Release 2.6: March 5, 2022

Agents booking American Airlines NDC content via the NDC Web Plugin can now see seats details on the confirmation page once the booking is put on hold or ticketed.

Release 2.5: February 12, 2022

Agents booking NDC content via the NDC Web Plugin, for all carriers except Singapore Airlines (SQ), now have new capabilities in servicing their NDC bookings including the ability to:

• Modify Traveler Data from the booking file. Agents can edit or add Email and Phone details.

• Add Special Assistance SSRs pre-book.

NDC Web Plugin Release 2.4 (December 18, 2021)

Agents booking NDC content, for all carriers, via the NDC Web Plugin now have several new capabilities when it comes to servicing their NDC bookings including the ability to:

• Divide their NDC PNRs and then subsequently retrieve the parent/child PNR.

• Modify Traveler Data from the booking file. Agents can edit or add Gender, DOB, Address, or Passport. If not added at shop, agents can add (not edit) Membership Number after booking.

• Add SSRs post-book for Special Assistance.

Seats (American Airlines only)

Agents booking American Airlines NDC content via the NDC Web Plugin now have enhanced abilities to add Free or Paid seats to their offer prior to making a booking.

PTCs

Depending on carrier support, agents can now book the following Passenger Type Codes (PTCs):

• OFW — Overseas Filipino Worker

• STU — Student

• LBR — Laborer / Worker

Release 2.3: November 30, 2021

This release for the Travelport Smartpoint NDC Web Plugin primarily updates underlying architecture, introducing only minor updates and defect fixes.

• Agents booking American Airlines NDC content can now access seat maps and select and book Free Seats for their single or multi-passenger bookings. The seats link is now present after an NDC booking has been ticketed using Cash or Credit Card as form of payment, where previously Cash was required.

Release 2.2: September 30, 2021

This release includes the following functionality subject to airline support:

• Agents booking American Airlines NDC content can now access seat maps and select and book Free Seats for their single or multi-passenger bookings paid with cash.

• Agents booking Qantas NDC content can now modify a ticketed booking and place it back on-hold for future ticketing. This allows agents (especially consolidators and sub-agents) booking Qantas NDC content much needed flexibility with their servicing capabilities.

• Passenger Type Code (PTC) handling has been enhanced to provide a hover-over tooltip when carriers convert unsupported PTCs during pricing, so agents have additional details when making booking decisions.

Release 2.1: August 24, 2021

Multi-carrier NDC shop is available. This release provides NDC Agents with the ability to compare offers for all applicable NDC carriers within a single, carrier agnostic shop. Prior to this release, NDC search required agents to choose a specific carrier. With this release, if your agency has access to multiple NDC airlines and no airline is selected in the NDC Search panel, results for all applicable NDC airlines are returned.

Notes:

• The carriers available in the display are determined by your Travelport Account Manager as part of the NDC carrier launch process for your country.

• Currently, only 100 results are supported. Therefore, some carriers may not be returned in the shop results even if fares are available. For the best result, use targeted searches when possible, such as selecting a desired cabin or selecting an airport rather than a city. Future releases will address this limitation to ensure all relevant results are returned.

Release 1.12: June 26, 2021

This release includes new functionality and fixes for existing known issues. Note: Plugin updates are pushed automatically. No version updates or download required.

Important: While new features are available through the plugin, some features are not supported by individual airlines. Refer to the airline-specific FAQs for support of a feature. Airline-specific FAQs are provided by your Travelport representative and please also refer to the MyTravelport Knowledge Base articles.

• The Travelport Smartpoint NDC Web Plugin 1.12 release provides all NDC Agents with the ability to shop, price, book, ticket and service bookings for multiple passengers.

• An updated shop form allows agents to add additional travelers and specify which passenger type codes (PTCs) to associate to each traveler.

  

  Please review the Multi-Passenger Servicing section in Known Issues for more detail on any current limitations with regard to this new capability.

• Minor screen changes and color updates to align with the Travelport’s rebranding.

Release 1.10: April 27, 2021

• The Travelport Smartpoint NDC Web Plugin 1.10 release provides Singapore Airlines NDC Agents a streamlined process for Repricing an expired fare via the NDC Web Plugin. Please see KB0033055 for details.

• Minor updates to the Tickets section in the Booking File and Ticketing Confirmation screen with improved arrangement of airline name, passenger name, ticket number, and passenger type.

  

• Addresses defect fixes for all NDC Web Plugin users.

Release 1.8: March 6, 2021

• The Travelport Smartpoint NDC Web Plugin 1.8 release provides agents a streamlined process to fully service their bookings after a schedule change via the NDC Web Plugin and addresses defect fixes for all NDC Web Plugin users.

• (Subject to airline support) Agents will have the ability to apply a waiver code to avoid any penalties or fees when the itinerary has changed due to an involuntary schedule change.

Release 1.6: December 12, 2020

• Provides agents visibility via a single PNR when a schedule change occurs so they can react accordingly and inform their customers. Following a schedule change, the passive segment is automatically synced with the NDC Booking File.

• (Subject to airline support) Provides credit card fees throughout the booking workflow allows the agent to see an accurate pricing breakdown and communicate exact pricing to customers prior to ticketing

• (Subject to airline support) Allows agents to utilize unused tickets that they have stored from a previous cancellation, thus ensuring the funds from an unused ticket can be securely used against a new itinerary.

Release 1.5: November 7, 2020

• (Subject to airline support) Display mileage accrual information at Shop Response (Status Tier, Status Credits, Earned Credit)​ to ensure agents can inform customers of mileage accrual prior to selecting the flight​

Release 1.3: August 29, 2020

• (Subject to airline support) Post-ticket modify (time, day, class, form of payment) is available through the plugin. To modify an existing NDC segment, retrieve the segment and select Modify Booking.

• Instant ticketing is available on the booking screen by selecting the Book and Ticket button.

• (Subject to airline support) When canceling an NDC booking, the refund value displays. The refund value may be available in two ways: refund to original form of payment or refund as credit with the airline. If the refund value is different between the two options, the refund value of each displays. Choose which refund option you prefer, select Continue, then confirm the cancellation by selecting Yes, cancel booking.

• (Subject to airline support) Refine your air search by selecting a cabin class. You can elect whether the cabin class is preferred, which means other cabin classes may be returned in the results, or if only the selected cabin class should be returned in search results.