FAQs: Apollo and Worldspan

No, Smartpoint Cloud is only supported on the Travelport+ platform which is the 1G core.

UA NDC content is now available in Apollo and Worldspan for some countries.

AA and UA NDC content is available in a host of countries. Refer to the NDC country list for countries supported by each airline.

Shopping and booking NDC content on 1V/1P is available through the Travelport JSON API and Smartpoint Flight Search only.

American Airlines have designated Travelport with a trusted partner status and therefore all Travelport customers using Smartpoint v10.0 and above and JSON API have access to American Airlines NDC content without additional airline registration requirements. 10.0 refers to 1G1V today. As Smartpoint 1P is web-based, content will be automatically available when released.

Travelport and United Airlines maintain a whitelist of agencies that can access the UA NDC content. Travelport sends regular updates to UA to capture added, modified, and deleted agencies.

Whitelist criteria:

• Auth = UA

• PCC Type = Agency

• Must have a valid IATA

All agency PCCs that meet the criteria will have access with no further registration required.

Private Fares: If you currently have any negotiated or private fares with American or United Airlines, please contact your American or United Airlines sales representative to access it via NDC.

American Airlines and United Airlines support a multitude of common passenger type codes. Refer to the carrier-specific knowledge base articles for further information.

For Smartpoint, we aim to bulk provision AA and UA NDC for all 1G/1V/1P clients so that agencies do not need to contact the account team to gain access. We integrated this plugin as part of the Smartpoint installation starting with v10.0 for 1G1V. For previous versions, customers must upgrade to the latest Desktop version to benefit from Flight Search. NDC content is accessible from v10.0 and higher. Please check back as this process may change.

Refer to Access NDC for steps to access NDC content through the plugin.

The accepted forms of payment are controlled by the airline.

Our current participating NDC airlines accept credit cards, debit cards, and cash for BSP and ARC payments. The type of credit card accepted will vary by carrier and will be displayed in the Form of Payment tab of the plugin. Cash payments are allowed for agencies set up for BSP and ARC WebLink Pay with carriers. Transaction details will appear on your BSP and ARC monthly report.

If you currently have any negotiated or private fares with AA or UA, contact your sales representative to access it via NDC. Note: Net fares are not supported by AA or UA.

For Travelport+ users, yes. If no carrier is specified, the system will look for content for all available carriers.

For 1V/1P users, only AA and UA are available. Apollo and Worldspan users can search for both AA and UA if neither airline is specified in the shop request or drop-down box in Smartpoint.

Bookings created will show the flight data as a passive segment and status code ZK. The fare and tax breakdown, flight details, payment, etc. are stored in the DI lines (Travelport+), Ticketing Remark lines (1V), or Remark lines (1P).

Refer to the MIR examples (1V) and TAIR examples (1P) to see how the NDC booking flows through to these applications.

You would need to use the override entry prior to using the NDC search tool. The agency might need to modify some settings to allow the override entry acceptance.

This is not supported. You cannot modify when the HOLD and ISSUE TICKET buttons will be enabled or disabled for 1V users. For 1P users, the ticketing script will also not be supported.

The schedule change will fall into the agent's queues as it does today in Smartpoint for ATPCO bookings. As the plugin and Smartpoint sync in the same session, there is no specific queue for the plugin.

• For Travelport+, it is queue 11.

• For Apollo, it is queue 22.

• For Worldspan, it is queue 7.

Refer to Schedule Changes for more information and screen examples.

The American Airlines schedule changes process is as follows:

1. American Airlines books the customer on the next best flights and reissues the ticket(s).

2. The schedule change falls into the agent's queue.

3. If the customer is not happy with schedule change, call American Airlines to obtain a waiver code that you can use to modify the flights within the plugin. Refer to Apply waiver code for more information.

4. If American Airlines is called and a change goes through this process, this will break the connection and information will not be returned into the NDC PNR in Travelport. AA should not charge a fee if the customer calls direct.

5. The schedule change information will show up in the DI lines (Travelport+), Ticketing Remark lines (1V), or Remark lines (1P).

6. If AA needs to issue tickets, they do the reissue, and the new ticket number will show up in the DI, Ticketing Remark, or Remark lines.

No this is not supported. Once the order is canceled, it is then purged from the system. We will ask carriers if this is a future roadmap item.

American Airlines and United Airlines have advised that they now support unlimited changes to a ticketed booking.

When a travel professional calls the Electronic Support Desk (ESD) to modify a booking, the following fees apply.

• NOGO reset assistance – When the passenger does not show up for their ticketed flight and the ticket gets suspended, ESD will open the ticket back to “OK” status so the ticket can be reissued for a different date. The processing fee for this service is $100 USD.

• Duplicate ticket waiver – When the travel professional is unable to process this service in Saleslink, ESD will grant a waiver for the travel professional to refund the duplicated ticket via their GDS. No charge for this service.

• Missing the allowed ticket VOID time window (1 day only) – ESD provides a refund waiver for $100 USD.

• Fare calculation typos/errors – $50 USD.

• Ticket exchange errors – The travel professional must show proof of how the transaction is recorded in ARC to reset the incorrect exchange. The processing fee is $100 USD.

• Name change waiver associated with any of the above scenarios – $100 USD.

• Change form of payment for future travel tickets – $100 USD.

If an agent calls Reservations, they will be charged a processing fee, as Reservation services are intended for the traveler vs an agent. All travelers booked on 3rd party bookings, such as Travelport, who then call Reservations, are instructed to contact their agency. This is to ensure that the agency keeps control of the ticket and can continue to service the booking. If the traveler insists that they want Reservations to assist, then they will be charged the $50 fee. Now there are some cases where reservations will assist the traveler, such as IROPS situations, where the $50 is waived.

The following scenarios describe when fees are charged.

United Airlines do not charge a service fee.

If updates are made outside of Travelport, the PNR remains in agency control but may be out of sync.