Ticket Exchange Plus: Automatic Exchange (Rapid Reprice)

Requesting Automatic Ticket Exchanges

Travelport Smartpoint uses the Ticket Exchange Plus script to reissue tickets. With Ticket Exchange Plus, you can request automatic exchange processing for tickets using the Travelport Rapid Reprice feature. If automatic exchanges are not available for the selected tickets, Ticket Exchange Plus also provides screens that allow you to manually exchange the tickets.

See Exchanging Tickets for more information about exchange options in Travelport Smartpoint.

To reissue tickets with automated exchanges:
  1. Display a PNR with ticketed air segments.
  2. Check the Fare Rules to determine if flight changes are allowed and if a penalty fee applies.
  3. Make the required changes to the PNR.
  4. Open Ticket Exchange Plus.

After you open Ticket Exchange Plus, Smartpoint verifies if PNR qualifies for an automated exchange using Rapid Reprice or requires a manual exchange. If the airline participates in Rapid Reprice and the PNR qualifies for automatic exchange, the Reissue message is displayed.

  • Click Yes to continue with the Rapid Reprice automatic exchange and accept any transaction charges.
  • Click No to continue repricing with the manual exchange process.

The Ticket Exchange Plus - Rapid Reprice screen is displayed.

Tip! You can hover the cursor over a field to display tooltips with additional information.

  1. In Rapid Reprice Options, select either:
  • Reprice at Current Booked Fare (4P).
  • Rebook Using Low Fare Finder (4PLFB).
  1. In Select Flights to Price, select either:
  • Price All Segments to reprice all segments in the PNR.
  • Segment Select to specify segments in the PNR to reprice. A maximum of 16 segments can be selected. To select multiple segments, press the CTRL key while clicking the required segments.
  1. In Exchange Document Number, select either:
  • Exchange all tickets for all passengers to exchange all tickets in the PNR.
  • Select Ticket(s) for each passenger to specify tickets in the PNR to exchange. To select multiple tickets, press the CTRL key while clicking the required tickets.

If the ticket numbers are not available in the displayed PNR, you can manually add document numbers. You can also Display Document History and Display ETR.

If the ticket numbers are not available in the displayed PNR, the Enter document number not listed field is displayed.

Click the Plus icon to add each ticket number.

Click the Delete icon to remove any ticket numbers that you have manually added.

In More Options:

  1. Optional. In Custom Pricing, enter a custom pricing entry or currency override, if applicable.

Custom Pricing Example: FEX/-10/TKT.

Some countries, including Romania, Kenya and the Philippines, require a currency override in certain circumstances. For example EEUR/RO indicates an override by a Romanian agent to reprice the fare in Euros.

  1. Optional. In Specify by Account, enter an account code.
  2. Select Account Code Only to limit the response only to account codes.
  3. Select SecuRate Air to price the exchange using Agency Private Fares (APF). The cryptic equivalent is FSR.
  1. Select a penalty collection method.

By default, Ticket Exchange Plus attempts to set penalty amounts to be collected on a Stand-Alone EMD (EMD-S). If EMD-S is not available for the tickets, the penalty can be added to the Ticket Record as either:

  • A tax amount.
  • For BSP carriers, tax codes may be automated.
  • For non-BSP carriers, tax codes must be entered manually.
  • An amount added to the total of the new fare.

Ticket Exchange Plus allows the penalty amount to be collected on a Stand-Alone EMD (EMD-S) if the carrier is validated against the Airline EMD Factsheet at KB0016544 in the Travelport Knowledge Base.

The cryptic entry EMDP/M lists the carriers that distribute EMDs in an agency's country.

For BSP carriers only, penalty tax codes may be automated.

If an airline does not support EMD-S in the specified country, Smartpoint checks against an additional database to confirm if the airline requests the penalty as a tax code. If the penalty is collected as a tax code, the Added as tax radio button is automatically selected and the Penalty Tax Code box is pre-populated with the two-letter tax code.

For example:

For non-BSP carriers, penalty tax codes are not automated, and must be added manually.

To add penalty tax codes:

  1. Select Added as tax.
  2. Enter the tax code in Penalty Tax Code.

In the Final Results screen both automated and non-automated tax codes are indicated in the Change Fee Collection Method. For example:


The Penalty Category in Fare Rules may advise how the penalty amount must be collected. Some airlines specify the Tax Code to be used for the penalty amount and may vary depending upon whether an Automatic Reissue (Rapid Reprice) or Manual Reissue is processed.

Note:If no information is specified in the Fare Rules on the collection of the penalty amount, you must check with the airline to confirm how they require the penalty amount to show on the exchange ticket.

Example 1: EMD-S Required

Example 2: 'XP' Tax Code Required

Example 3: 'OA' Tax Code Required

Example 4: EMD/MCO Required for Automatic Exchange/EMD/MCO or 'DU' Tax Code Required for Manual Exchange

  1. Optional. In Withhold Tax Codes, enter tax codes to exclude from the exchange processing.
  2. If multiple ticket records are required, select Ticket Record Override. The cryptic equivalent is #TR. For example: 4P-AR#TR.
  3. Optional. Select Non Penalty Fares to return only fares that do not have a penalty. The cryptic equivalent is #FNP.
  4. Optional. Select Exclude Economy Unbundled Fares to exclude ATPCO fare type codes EOU and ERU from the repricing results. Economy Unbundled Fares are very restrictive and may not include such items as free baggage or airline miles.
  5. Optional. Select Use PTC for force the system to return a fare for the specified Passenger Type Code, even if that fare is not the lowest available fare for the passenger.
  6. Optional. Select Return Branded Fares to include branded fares in the search for the exchange ticket.
  7. Optional. Select Keep Original Branded Fare to use the branded fare from the original ticket in the search for the exchange ticket.
  8. Click CONTINUE to confirm a summary of your repricing request in the Final Results screen.

Tip! You can change the default settings for Ticket Exchange Plus to match your most commonly used exchange processes. Your agency may also apply default settings based on preferred agency processes.