Assisted Ticketing

Voluntary Changes for Travelport+ ARC

Agents can process voluntary exchanges and set up fares using the Voluntary Change tab in Assisted Ticketing.

Note: Voluntary Changes are available in Smartpoint 10.0 for Travelport BSP agencies only. Travelport+ ARC agencies using Smartpoint 10.0 for voluntary changes will not get accurate results because all original paid taxes are removed. For Smartpoint 10.0 and earlier, agents using ARC should continue to complete voluntary changes using Travelport+ formats.

Important!

The Assisted Ticketing - Voluntary Change feature does not provide any guarantee against ADMs:

Agents are obligated to have all necessary approvals before proceeding with voluntary exchanges.
Agents should always check all stored fare (Filed Fare/ATFQ) elements before ticketing.

Voluntary Change Tasks

Assisted Ticketing supports three tasks for performing voluntary changes. Agents can either:

Quote only
Provides a fare comparison between the original fare and a requoted fare.
Update modifiers
Saves exchange details, such as ticket modifier updates, but does not immediately reissue the ticket for exchange.
Exchange tickets
Saves exchange details, such as ticket modifier updates, and also reissues the ticket for exchange.

Sample Tasks

Sample tasks for Voluntary Changes with ARC:

In Smartpoint 11.0, support was added for IT/BT (Inclusive Tour/Bulk Tour) fares to:
- Update modifiers or exchange tickets for fares with add collect.
- Update modifiers or exchange tickets for fares with a refundable balance.

More Information

For ticket exchange formats:

Enter H/TKEX.
See Exchange Tickets in the Travelport+ Format Guide.

Known Issues and Limitations

Multiple reissues are not supported.
The Q Surcharge collection method is not supported.

This link does NOT provide Help Desk support. If you need immediate assistance with Travelport Smartpoint, please create a support request in MyTravelport or use your agency's normal method to contact the Help Desk.