Exchange tickets

H/TKEX and H/ETKT

Procedure

The same steps always need to be done to proceed with a manual exchange. However, per step there might be differences, depending on the situation.

Note: Some procedures differ between BSP and ARC, differences will be addressed below.

Step	Description
1	Check the conditions of the fare / ticket to be exchanged.
2	Book the new flights
3	Create, update and file the fare for the revised journey. Use Manual Fare Build entries to update the fare quote. Note: The manual fare build is mainly applicable to BSP users. ARC users generally do not have to update the fare quote.
4	End Transact and retrieve the Booking File.
5	Exchange the ticket.

Possible types of exchanges:

Type	Description
Even exchange	No change in fare and taxes
Additional Collection	Additional fare and / or taxes
Refundable Balance	New fare / taxes are lower
Before Departure	All flight segments need to be reissued. Two possible situations: Outbound segment changed Only inbound segment changed
After Departure	Two possible situations: Flown segment removed from PNR Flown segment still visible in the PNR
One passenger	One passenger in the Booking File
Multiple passengers	Multiple passenger in the Booking File
Involuntary exchange	An exchange as a result of an airline schedule change

Fare Quotes to be used during exchange

Situation	Fare Quote	Explanation
Before departure, outbound segment changed.	FQ	Fare quote.
Before departure, outbound segment changed.	FQT	Fare quote as if booked today. With permission from the airline, FQT may be used to quote the fare in the existing Booking File.
Before departure, only inbound segment changed, no reroute.	FQ.T15MAR24	Historical fare quote and historical taxes.
Before departure, only inbound segment changed, reroute.	FQ.H15MAR24	Historical fare quote and today's taxes.
After departure, no reroute	FQ.T15MAR24	Historical fare quote and historical taxes.
After departure, reroute	FQ.H15MAR24	Historical fare quote and today's taxes.

Note:

Read the penalties of the airline carefully when exchanging a ticket, situations might differ from standards above.
Most fare quote modifiers can be used for historical quotes. However rebooking entries like FQBB and FQBC cannot be used after departure (segment not shown in PNR).

Exchange the ticket

Format	Description
TMU1FEX0571234567890	Display exchange mask for the specified electronic ticket number, for filed fare 1. This can only be done when there is one passenger in the filed fare. Ticket needs to be issued (TKP) after the process.
TKP1FEX0571234567890	Display exchange mask for specified electronic ticket number, for filed fare 1. New ticket will be issued automatically at the end of the exchange process. This can only be done when there is one passenger in the filed fare.
TKP1FEX0571234567890/P1	Display exchange mask for specified electronic ticket number, for filed fare 1, for passenger 1. New ticket will be issued automatically at the end of the exchange process. Passenger specification is mandatory when there are more passengers in the filed fare.
TMUFEX0011234567890/EP$200.00	ARC only. Display exchange mask for the specified electronic ticket number, for the only filed fare in the booking file. There is a change fee of USD 200.00 applicable. Ticket needs to be issued (TKP) after the process.
TKPFEX0011234567890/EP$200.00	ARC only. Display exchange mask for the specified electronic ticket number, for the only filed fare in the booking file. There is a change fee of USD 200.00 applicable. Ticket will issue automatically after finishing the process.

Note: Adding the FEX as a Ticket Modifier (TMU) ensures that the form of payment is saved in the Filed Fare in case the MIR needs to be re-generated later (TKPDAD). If the FEX is added as a Ticketing entry (TKP) it is not saved in the Filed Fare and the FOP details will be missing from the MIR if it is re-generated (TKPDAD).

For ARC examples, please click here.

For BSP examples, please click here.

For e-learning, please click here.

Redisplay exchange masks

The exchange masks can be reopened for information.

Format	Description
*EX1/1	Redisplay exchange mask for Filed Fare 1, Passenger 1.
*EX1/2	Redisplay exchange mask for Filed Fare 1, Passenger 2.
*EX2/2	Redisplay exchange mask for Filed Fare 2, Passenger 2.
*TP1/1	Redisplay tax mask for Filed Fare 1, Passenger 1.
*TP1/2	Redisplay tax mask for Filed Fare 1, Passenger 2.
*MR1/1	Redisplay Additional Payment mask for Filed Fare 1, Passenger 1. Note: If there was no additional payment (even exchange) this mask will not show.
*MR2/2	Redisplay Additional Payment mask for Filed Fare 2, Passenger 2. Note: If there was no additional payment (even exchange) this mask will not show.