Exchange tickets - ARC examples
H/TKEX
Procedure
The same steps always need to be done to proceed with a manual exchange. However, per step there might be differences, depending on the situation.
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Step |
Description |
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1 |
Check the conditions of the fare / ticket to be exchanged. |
|
2 |
Book the new flights |
|
3 |
Create the fare quote for the revised journey. |
|
4 |
End Transact and retrieve the booking file. |
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5 |
Exchange the ticket. |
|
6 |
If applicable, create MCO for Residual Value. |
Examples
|
Example |
Description |
|
Example 1 |
Even Exchange - No change in fare and taxes. |
|
Example 2 |
Additional Collection - Additional fare and / or taxes. |
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Example 3 |
Residual Value |
Note:
-
Adding the FEX as a Ticket Modifier (TMU) ensures that the form of payment is saved in the Filed Fare in case the MIR needs to be re-generated later (TKPDAD).
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If the FEX is added as a Ticketing entry (TKP) it is not saved in the Filed Fare and the FOP details will be missing from the MIR if it is re-generated (TKPDAD).
For more examples via e-learning, please click here.
Example 1 - Even Exchange before departure, outbound segment changed.
|
Step |
Description |
|
1 |
Check the conditions of the fare / ticket to be exchanged: Change Free of Charge |
|
2 |
Book the new flights.
|
|
3 |
Create, update and file the fare for the revised journey. FQ
|
|
4 |
End Transact and retrieve the booking file. ER |
|
5 |
Exchange the ticket: TMUFEX0019905166671 (in case there is only one Filed Fare) or TMU1FEX0019905166671 to specify filed fare 1.
Note:
Response:
If you choose Y, the two masks below will not open and done automatically. In case of Private Fares, Second or later Reissues and specific Forms of Payment you need to choose N.
Here N is chosen.
Press Enter after last tabstop.
Press enter after the last tabstop. Response
End Transact and retrieve the booking file: ER Reissue the ticket: TKP
: Click on the Record Locator to open the PNR. The ticket has been reissued.
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Example 2 - Before Departure, outbound segment changed, Additional Collection
|
Step |
Description |
|
1 |
Check the conditions of the fare / ticket to be exchanged: Change Free of Charge |
|
2 |
Book the new flights
|
|
3 |
Create, update and file the fare for the revised journey. FQ
|
|
4 |
End Transact and retrieve the booking file. ER |
|
5 |
Exchange the ticket: TMUFEX1399904396179 (in case there is only one Filed Fare) or TMU1FEX1399904396179 to specify filed fare 1.
Note:
Response:
If you choose Y, the two masks below will not open and done automatically. In case of Private Fares, Second or later Reissues and specific Forms of Payment you need to choose N.
Here N is chosen. Response:
Press Enter after last tabstop.
Press enter after the last tabstop. Response:
Press enter directly after the form of payment.
Response
End Transact and retrieve the booking file: ER Reissue the ticket: TKP
Click on the Record Locator to open the PNR. The ticket has been reissued. The Additional Collection is USD50.00
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Example 3 - Residual Value
|
Step |
Description |
|
1 |
Check the conditions of the fare / ticket to be exchanged: Change Free of Charge. In case of a lower fare:
|
|
2 |
Book the new flights
|
|
3 |
Create, update and file the fare for the revised journey. Now a historical fare quote can to be made (check the conditions if an historical fare is applicable!). Since the routing remains the same, the T modifier can be used.
FQ.T29MAR22
The new fare is USD 125.00 lower than the original fare. |
|
4 |
End Transact and retrieve the booking file. ER |
|
5 |
Exchange the ticket: TKPFEX0019904396186 (in case there is only one Filed Fare) or TKP1FEX0019904396186 to specify filed fare 1.
Note:
Response:
If you choose Y, the two masks below will not open and done automatically. In case of Private Fares, Second or later Reissues and specific Forms of Payment you need to choose N.
Response:
Press Enter after last tabstop.
Press enter after the last tabstop. Response:
Type Y and click <Enter>
Click on the Record Locator to open the PNR. The ticket has been reissued.
|
|
6 |
If applicable create MCO for Residual Value. Open the MCO Mask: MCOB/R-K
Fill in the Mask and press enter after the last tabstop.
Type MCOF to finalize the MCO and type ER to retrieve the PNR
The MCO is added to the PNR. Now print the MCO. MCOP1
The MCO can be used for future payment in exchange for a new ticket.
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