Model 14: Queues
Travelport+ provides a queue system for the management, sorting, and storage of booking files. Each pseudo city has a set of numbered queues. Within this set, there are queues with predetermined functions and queues that your agency can customize for internal use.
The queue system allows you to sign into and out of queues, place booking files on a queue, and perform various maintenance functions on the booking files currently on queue.
Module objectives
On completion of this module, you will be able to:
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Identify the types of queues and their purposes
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Display the number of booking files on queue
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Access booking files in a queue, explain queue categories, and date ranges
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Place booking files on a queue with categories and date ranges
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Work booking files in queues
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Identify status codes and advice codes
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End transaction, ignore, remove, and place booking files in queue while working in a queue
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Activate queues and assign categories