Work booking files in queue

When signed into a queue, you can:

• Change segment status and update advice codes in a booking file

• End transact the booking file

• Ignore the booking file

• Remove the booking file from the queue

• Place the booking file on another queue

• Exit queues

Status codes and advice codes

Vendors use advice codes to advise you of the change of status of a booking, and a status code may indicate whether a flight reservation is confirmed, waitlisted, or on request. It is also used to confirm a seat request or an SSR item.

When you receive an advice code from a vendor, you should advise your customer of the change and update the booking file to show the status of the flight.

The following is a list of codes and required actions.

Advice code:	Definition:	Change to status code:
KK	Confirmed from request	HK
KL	Confirmed from waitlist	HK
NO	No action taken	XK
TK	Schedule change on a confirmed flight	HK
TL	Schedule change on a waitlisted flight	HL
TN	Schedule change on a requested flight	HN
UC	Unable to confirm	XK
UN	Unable to confirm, flight not operating	XK
US	Unable to accept sale, have waitlisted	HL
UU	Unable to confirm, have waitlisted	HL

Update advice codes

When you have advised your customer of relevant changes, you must update the advice code in the booking file with a change entry. The following are sample entries.

Flight changes

Advice codes that advise you of a change of flight status may be updated with the following entries.

Advice code:	Change to status code:	Format:
KK - confirming reservation	Change flight segment 2 to HK	@2HK
KL - confirming from waitlist	Change flight segment 5 to HK	@5HK
TL - waitlisted, advising new flight times	Change flight segment 3 to HL	@3HL
UU - unable, have waitlisted	Change flight segment 4 to HL	@4HL

SSR items

Advice codes that advise you of a change of status for an SSR item may be updated with the following entries.

Advice code:	Change to status code:	Format:
KK - confirming item	Change status of special meal VLML to HK	SI.VLML@HK
KK - confirming item	Change status of special meal DBML to HK for passenger 1 segment 3	SI.P1S3/DBML@HK
UU - unable, have waitlisted	Change status of special meal SFML for segment 3 to HL	SI.S3/SFML@HL

Seat requests

Advice codes that advise you of a change of status for a seat request may be updated with the following entries.

Advice code:	Change to status code:	Format:
KK - confirming item	Change segment status of all seats for all passengers to HK	S.@*HK
KL - confirming from waitlist	Change segment status for seat request for segment 2 to HK	S.S2@*HK

Flights, SSR and seats

Action:	Format:
You can update all air segments, SSR items, and seat request with one entry. (This entry also removes items with NO, UC, UN or HX advice codes.)	@ALL

Next lesson: End transaction