Place booking files on queue
HELP QEB or H/QEB
You can place booking files on any of the 100 queues assigned to your office (including programmatic queues). You can also place a booking in a specific category within a queue, or in a specific date range within a category. After you place bookings on queue, Travelport + begins a history trail of the queue entries you make.
Note: You can place the same booking file on multiple queues, but you cannot place the same booking file in the same queue multiple times.
The function identifier to place a booking file on queue is: QEB
For example, enter QEB to place BF on Q1.
Place booking files on a specific queue
To place a booking file on a queue, display the booking, then enter QEB followed by a slash (/), and the queue number.
Enter: QEB/55
To place a booking file on a queue at a branch location, display the booking and enter QEB followed by a slash (/), branch location pseudo city, and queue number.
Enter: QEB/E9G/39
Travelport+ responds with the message ON QUEUE followed by the booking record locator.
Note: Once you place a booking in a queue, it is no longer active in your agent work area. To continue working on that same booking file, you must retrieve it.
Place booking files on a specific queue and category
To place a booking into a queue category, display the booking and enter QEB, followed by a slash (/), queue number, asterisk (*), category code (C), and the category name.
Enter: QEB/55*CJD
Use the following format example to place a booking file into a category at a branch location:
Enter: QEB/E9G/42*CMK
Travelport+ responds with the message ON QUEUE, followed by the booking record locator.
Place booking files on a specific queue, category, and date range
To place a booking file into a queue category date range, display the booking file and enter QEB, followed by a slash (/), queue number, asterisk (*), category code (C), category name, asterisk (*), date range code (D), and the date range number.
Enter: QEB/33*CDL*D1
You can place a booking into a queue category date range at a branch location.
Enter: QEB/E9G/50*CTE*D1
The message ON QUEUE appears, followed by the booking record locator.
Place booking files on multiple queues, specific categories
To place a booking file into multiple queues and categories, display the booking and enter QEB, followed by a slash (/), first queue number, asterisk (*), category code (C), category name, end item (+), second queue number, asterisk (*), category code (C), and category name.
Enter: QEB/33*CDL+40*CJD
The message ON QUEUE appears, followed by the booking record locator.
Additional formats H/BFQP
|
Format |
Explanation |
|---|---|
|
QEB/42*CAB+40*CSR*D2 |
Place the booking file on Q42 category AB and on Q40 category SR, date range 2. |
|
QEB/3RB |
Place the booking file on queue 1 at branch 3RB. |
|
QEB/3RB/35 |
Place the booking file on queue 35 at branch 3RB. |
|
QEB/ABC/35/Y |
Place the booking file on queue 35 at consolidator agency (queuing city ABC) and permit ownership of booking file to be taken over. Note: The AAT CONS field indicates the queuing city. |
|
QEB/35+40 |
Place the booking file on own queues 35 and 40. |
|
QEB/7WV/42+78 |
Place the booking file on queues 42 and 78 at branch 7WV. |
|
QEB/P |
Place the booking file on queue 1 of NDC city in first phone field. |
|
QEB/P/27 |
Place the booking file on queue 27 of city in first phone field. |
|
QEB/Q |
Place the booking file on queue 1 of the city which owns the booking file. |
|
QEB/43+GA1/50 |
Place the booking file on own queue 43 and branch GA1 queue 50. |
|
QEB/XX2/43+EA1/50 |
Place the booking file on queue 43 at branch XX2 and on queue 50 at EA1. |