Assisted Ticketing

Voluntary Changes for BSP Agencies

Agents can process voluntary exchanges and set up fares using the Voluntary Change tab in Assisted Ticketing for agencies that use BSP reconciliation.

 

Important!

The Assisted Ticketing - Voluntary Change feature does not provide any guarantee against ADMs:

  • Agents are obligated to have all necessary approvals before proceeding with voluntary exchanges.

  • Agents should always check all stored fare (Filed Fare/ATFQ) elements before ticketing.


Voluntary Change Tasks

Assisted Ticketing supports three tasks for performing voluntary changes. Agents can either:

  • Quote only
    Provides a fare comparison between the original fare and a requoted fare.

  • Update modifiers
    Saves exchange details, such as ticket modifier updates, but does not immediately reissue the ticket for exchange.

  • Exchange tickets
    Saves exchange details, such as ticket modifier updates, and also reissues the ticket for exchange.

Multiple Reissues

Multiple reissues are supported for voluntary changes in Assisted Ticketing. However, functionality varies by settlement plan. In addition, the availability of multiple reissues after the first exchange and reissue varies by version.

Multiple reissues are supported or voluntary changes in Assisted Ticketing. However, functionality varies by settlement plan. In addition, the availability of multiple reissues after the first exchange and reissue varies by version.

Smartpoint 11.4.1 and Earlier

In Smartpoint 11.4.1 and earlier, multiple reissues are not supported. A warning message is displayed.

Smartpoint 11.5 and Later

In Smartpoint 11.5 and later, multiple reissues are supported.

Fare and tax fields are pre-filled. However, for best practice, always review amounts for accuracy.

Each time a ticket is reissued after the first reissue, a confirmation message with instructions is displayed.

Because Assisted Ticketing cannot validate the ticket fare and taxes, the fields in the exchange column are blank.

  1. Complete the fare and tax fields.

  2. In the tax fields:

    • Enter the total of all taxes for the current exchanged ticket and all previous tickets. New taxes may be required depending on the details of the exchange.

    • Enter 0 if a value does not apply to the exchanged ticket.

  3. Click Yes to confirm the conditions for reissue and continue with the voluntary change process.

More Information

For ticket exchange formats:

Known Issues and Limitations

The Q Surcharge collection method is not supported.