direct payment carriers

Transavia

Transavia is supported in Smartpoint as a Direct Payment Carrier.

Airline Codes

Transavia Netherlands (HV)
Transavia France (TO)

Contact Information

For further assistance, contact the Transavia Call Centres at the following telephone numbers.

Call Centre Location	Phone Number	Cost
The Netherlands	09000737 (Agents Select Option 4)	EUR1.30 per call
United Kingdom	09066800065	0.25CT per minute
France	0892058888	0.34CT
Spain	902044350	0.085CT per minute
Italy	899009901	0.30CT per minute
Portugal	707780009	0.12CT per minute
Belgium	0032(0)70660305	0.45CT per minute
Other Countries	00352 27002728

Open Hours (Central European Time; UTC+1)

Monday - Friday: 0800-2200

Saturday - Sunday: 0930-1800

Supported Currencies

EUR Euro

Booking Requirements

Required Customer Information for Direct Payment Carriers.

Required Customer Information for Direct Payment Carriers

Direct Payment Carriers have a different set of required Customer Information for PNR/Booking Files than Network (GDS) Carriers.

When booking with all Direct Payment Carriers, the following information is required.

Customer Information
Comments

Passenger Title

By default, the following titles are supported for Direct Payment Carriers. However, specific carriers may support a different list of titles.

MR

MRS

MISS

MS

MASTER

Travelport+ (1G) and Apollo (1V): Use Z*NT to display a list of titles accepted by a specific carrier.

Passenger Names

Phone

A minimum of one Phone field is required.

Email

A minimum of one email address is required. If multiple email addresses exist, the first email address is sent to the Direct Payment Carrier.

Address

A minimum of one Customer Address or Delivery Address is required, including street address, city, state/province, ZIP/postal code, and country code.

Form of Payment

By default, the following forms of payment are supported for Direct Payment Carriers. However, specific carriers may support different forms of payment.

CREDIT CARD

DEBIT CARD

AGENCY PAYMENT

CASH

TRAVEL ACCOUNT CARD

PREPAID CARD

On the Payment tab, the Form of Payment drop-down only lists forms of payment accepted by the selected carrier. If a form of payment was added from a profile, changing the form of payment overrides the profile and changes for the form of payment for this PNR/Booking File only.

Travelport+ (1G) Terminal Equivalent: List of Accepted Forms of Payment

ZF* or ZF*Cxx (where xx is the two-letter airline code) to display a list of forms of payment accepted by a specific carrier.

Loyalty Membership (if applicable)

If applicable, ensure that the loyalty membership information is present before requesting a Fare Shopping search (FS) or Fare Quote (FQ).

Secure Flight Passenger Data (if applicable)

APIS/Secure Flight Passenger Data is required for all flights with an origin or destination in the United States, as well as for all flights that travel in US air space.

Some Direct Payment Carriers may also require additional Customer Information, such a birth date or citizenship, to complete a booking. If a PNR/Booking File is end transacted without all of the required Customer Information for the selected carrier, an error indicates the missing data that is required to complete the booking.

See information for individual Direct Payment Carriers for PNR/Booking File information required by each carrier.

Customer Information	Comments
Passenger Title	By default, the following titles are supported for Direct Payment Carriers. However, specific carriers may support a different list of titles. MR MRS MISS MS MASTER Travelport+ (1G) and Apollo (1V): Use Z*NT to display a list of titles accepted by a specific carrier.
Passenger Names
Phone	A minimum of one Phone field is required.
Email	A minimum of one email address is required. If multiple email addresses exist, the first email address is sent to the Direct Payment Carrier.
Address	A minimum of one Customer Address or Delivery Address is required, including street address, city, state/province, ZIP/postal code, and country code.
Form of Payment	By default, the following forms of payment are supported for Direct Payment Carriers. However, specific carriers may support different forms of payment. CREDIT CARD DEBIT CARD AGENCY PAYMENT CASH TRAVEL ACCOUNT CARD PREPAID CARD On the Payment tab, the Form of Payment drop-down only lists forms of payment accepted by the selected carrier. If a form of payment was added from a profile, changing the form of payment overrides the profile and changes for the form of payment for this PNR/Booking File only. Travelport+ (1G) Terminal Equivalent: List of Accepted Forms of Payment ZF* or ZF*Cxx (where xx is the two-letter airline code) to display a list of forms of payment accepted by a specific carrier.
Loyalty Membership (if applicable)	If applicable, ensure that the loyalty membership information is present before requesting a Fare Shopping search (FS) or Fare Quote (FQ).
Secure Flight Passenger Data (if applicable)	APIS/Secure Flight Passenger Data is required for all flights with an origin or destination in the United States, as well as for all flights that travel in US air space.

Transavia also requires Date of Birth and Nationality (citizenship) for each passenger in the Primary Documentation Information (DOCS).

Equivalent Travelport+ (1G) Format

See KB0012355 in the Travelport Knowledge Base for Galileo Formats in SSR DOCS.

Equivalent Apollo (1V) Format

See KB0014440 in the Travelport Knowledge Base for Apollo Formats in SSR DOCS.

Confirmation

The Transavia confirmation is emailed to the Email Address in the Email To (MT.) or Email From (MF.) field.

Supported Functionality

Function	Supported
Fare Shopping	Yes
Price	Yes
Book	Yes
Retrieve	Yes
Seat Maps	Yes
Modify Modify segments and add ancillaries after booking.	The following modifications are permitted: Ancillary services can be added after booking by retrieving the PNR/Booking File and clicking the Shopping Cart icon. Seats can be added after booking by retrieving the PNR/Booking File and opening the seat map. Flight changes are permitted only if the same route is booked.
Cancel Cancel segments and PNRs/Booking Files.	No Requests for cancellations must be made through the carrier.

This link does NOT provide Help Desk support. If you need immediate assistance with Travelport Smartpoint, please create a support request in MyTravelport or use your agency's normal method to contact the Help Desk.