direct payment carriers

Ryanair

Ryanair is supported in Smartpoint as a Direct Payment Carrier.

Airline Codes

Ryanair (FR)

More Information

See Ryanair - FR - General Information in the Travelport Knowledge Base.

Supported Currencies

CHF Swiss Franc

CZK Czech Koruna

DKK Danish Krone

EUR Euro

GBP British Pound

HUF Hungarian Forint

LTL Lithuanian Litas

MAD Moroccan Dirham

NOK Norwegian Krone

PLN Polish Zloty

SEK Swedish Krona

Booking Requirements

• Required Customer Information for Direct Payment Carriers.

  Required Customer Information for Direct Payment Carriers

  Direct Payment Carriers have a different set of required Customer Information for PNR/Booking Files than Network (GDS) Carriers.

  When booking with all Direct Payment Carriers, the following information is required in the PNR/Booking File.

  Customer Information	Comments
  Passenger Title	By default, the following titles are supported for Direct Payment Carriers. However, specific carriers may support a different list of titles. MR MRS MISS MS MASTER MSTR Galileo and Apollo: Enter Z*NT to display a list of titles accepted by a specific carrier.
  Passenger Names
  Phone	A minimum of one Phone field is required.
  Email	A minimum of one email address is required. If multiple email addresses exist, the first email address is sent to the Direct Payment Carrier.
  Address	A minimum of one Customer Address or Delivery Address is required, including street address, city, state/province, ZIP/postal code, and country code.
  Form of Payment	By default, the following forms of payment are supported for Direct Payment Carriers. However, specific carriers may support different forms of payment. CREDIT CARD DEBIT CARD AGENCY PAYMENT CASH TRAVEL ACCOUNT CARD PREPAID CARD On the Payment tab, the Form of Payment drop-down only lists forms of payment accepted by the selected carrier. If a form of payment was added from a profile, changing the form of payment overrides the profile and changes for the form of payment for this PNR/Booking File only. Galileo Terminal Equivalent: List of Accepted Forms of Payment ZF* or ZF*Cxx (where xx is the two-letter airline code) to display a list of forms of payment accepted by a specific carrier.
  Loyalty Membership (if applicable)	If applicable, ensure that the loyalty membership information is present before requesting a Fare Shopping search (FS) or Fare Quote (FQ).
  Secure Flight Passenger Data (if applicable)	APIS/Secure Flight Passenger Data is required for all flights with an origin or destination in the United States, as well as for all flights that travel in US air space.

  Some Direct Payment Carriers may also require additional Customer Information, such a birth date or citizenship, to complete a booking. If a PNR/Booking File is end transacted without all of the required Customer Information for the selected carrier, an error indicates the missing data that is required to complete the booking.

  See information for individual Direct Payment Carriers for PNR/Booking File information required by each carrier.

• Currency override at fare quote is accepted with Ryanair. For example: FQ:EUR. When confirming the booking, the form of payment is debited in the converted currency.

• Please Note: In 2024, Ryanair modified their requirements for phone number formats. Phone numbers now require a hyphen (-) after the country code. Accepted formats are:

  • 353-212121212 (recommended)

  • 00353-12345678

  • +353-12345678

  Note that an error is not returned by Smartpoint, Travelport+ (1G), or Apollo (1V) if an incorrect format is used. However, additional processing must be performed by Ryanair when obsolete formats are used.

Fulfillment Support

Content Access Fee

• The previous Booking Fee was a point-of-sale surcharge applied to each fare per passenger/sector.

• The Content Access Fee applies to contracted agencies. This fee:

  • Is applied per net booked segment. The fee is not applied to ancillary services.

  • Is billed through Travelport or through a Travelport operator.

    • For directly contracted agencies, the Content Access Fee is invoiced in the monthly product billing.

    • For operator-contracted agencies, the billing process for the Content Access Fee is determined by each operator.

  • Requires an update to Ryanair's booking terms. If updated terms are not signed by November 1, 2025, access to Ryanair is removed.

    Travelport and Travelport operators have already contacted agencies that have made Ryanair bookings after October 2024. However, if your agency has not yet updated or wants to add Ryanair content, contact your Travelport representative to complete the updated booking terms.

The Content Access Fee:

• Applies to all bookings made through Travelport systems (Travelport+, Apollo, and Worldspan).

• Applies to most bookings made on or after November 1, 2025:

  • The previous Booking Fee continues to apply to unflown segments booked before November 1.

  • Based on the end date of their existing contracts, a few bookings made after November 1 may continue to use the Booking Fee for a period of time.

• Does not change the content that was previously available. The same cabin classes continue to be offered through Travelport: Basic (Y), Regular (G), Plus (L), and FlexiPlus (B).

• Does not change the existing booking process, fare rules, or supported functionality. A live booking continues to be made on the Ryanair system, and a passive copy is created in the GDS.

• Is not credited for cancellations made directly with Ryanair.

For fee information and more details, see Ryanair - FR - General Information in the Travelport Knowledge Base.

 

Confirmation

The RyanAir confirmation is emailed to the Email Address in the Email To (MT.) or Email From (MF.) field.

Supported Functionality

Function	Supported
Fare Shopping	Yes
Price	Yes
Book	Yes
Retrieve	Yes
Seat Maps	Yes
Ancillary Services	Bags Baby Equipment Sports Equipment Priority Boarding Seats Fast Track airport security
Other Services	Non-chargeable SSRs AACI BDGR BLDP BLND DEAF DPNA LEGL LEGR OXYG PETC SMI WCHR WCHS WCLB WCAP WCBD WCHC WCMP Updates sent to the email address used to book.
Modify Modify segments and add ancillaries after booking.	Ryanair supports the following booking modifications: Changing flights (Replacing Segments) More Information Only the date and time of the flight can be changed. The origin and destination remains the same as the original segment. A flight cannot be changed within 4 hours of departure. The fare family cannot change. For example, the family cannot change from Regular to Premium. Adding or changing ancillary services (optional services) , including seats. More Information Changes are limited to the same level or service or to upgrades. For example, a seating change from Regular to Regular or Regular to Premium is supported, but a change from Premium to Regular is not supported. Original ancillary services cannot be deleted. FAST SSR cannot be added after booking. If adding a bag to a booking, the price may vary from an original bag due to seasonal pricing. Adding payment for a declined booking. More Information If the payment is declined while trying to book, a new payment can be added by modifying the booking. RyanAir does not support hold bookings, but currently allows a 15-minute window in which another credit card can be submitted for payment. Another payment must be made within this time frame or the booking is canceled. If there is an existing payment on the booking (used to make the original booking), the 15-minute window does not apply. For any declined payment for subsequent changes, the booking remains already confirmed, but has an amount due for changes. The booking payment remains incomplete until the additional amount for the changes is paid. The passenger cannot be checked in at the airport until the remaining charges are paid. If a credit card payment is declined, the carrier puts the booking on a permanent hold until payment is made.
Cancel Cancel segments and PNRs/Booking Files.	No