Queues

Queues provide a way to monitor, manage, and sort booking files. Each pseudo city code (PCC) has a set of numbered queues. Some of these queues are reserved for predetermined functions, while other queues can be customized by your agency for internal use.

• Pre-assigned queues lists pre-assigned queues as well as those that can be assigned by your office.

• Queue count provides formats to count queues and list passenger names.

• Working a queue provides formats to sign in and exit a queue and to remove bookings from a queue.

• Placing on queues provides formats to place booking files on queues and count the call back queue and unable to contact queue.

• Move booking file provides formats for moving and forwarding booking files.

• Queue titles, categories, and date ranges provides formats for general message queue display, adding categories and date ranges, and activating and deactivating queues and categories.

• Booking file instructions provides formats for display control.

• Queue activity summary provides formats for display the summary for all or specific queues.

• Queue monitoring provides formats for counting the number of people working in queues.

• Queue print provides formats for printing booking files in queues.

• Queue sort provides formats for sorting booking files in queues.