Move booking file and Queue Forwarding

Moving booking files to other queues

H/BFQX

Format	Explanation
QB29/47	Move all booking files from queue 29 to queue 47
QB29/GL3/35	Move all booking files from queue 29 to branch GL3 queue 35
QB26/41-999	Move 999 booking files from queue 26 to queue 41
QDM/GL2/A or QDM/GL2	Change the general message queue to an automatic display sequence for branch GL2
QB45/GL3/33-450	Move 450 booking files from queue 45 to branch GL3 queue 33
QB29/37*COT	Move all booking files from Q29 to Q37 category OT
QB29*CHH/37*COT*D1	Move all booking files from Q29 category HH to Q37 category OT date range 1

Note: The maximum number of booking files that can be moved is 999. Use multiple entries to move more booking files. (Queues 26 to 99 only)

Queue forwarding

H/QF

Format	Explanation
QF/45+32	Forward the booking files from Q45 to Q32
QF/45+EA7/50*CMW*D2	Forward the booking files from Q45 to Q50, category MW, and date range 2 of branch EA7
QFX/45	Cancel queue forwarding for Q45
QQFSTAT CA/AH3*50	Display the queue forward status
QFHIST	Display the queue forward history

Notes:

• Forwarding a Forwarded Queue - Once a queue has been forwarded, the receiving queue cannot be forwarded to another queue. For example, if queue 10 is forwarded to queue 35 (the receiving queue), then queue 35 cannot be forwarded to another queue.
  
  

• Forwarding Multiple Queues to the Same Queue - Once a queue has been forwarded, no other queues can be forwarded to the receiving queue. For example, if queue 10 is forwarded to queue 35 (receiving queue), then no other queue can be forwarded to queue 35 until a queue forward Cancel entry is made. If an agent attempts to forward multiple queues, the agent alert QUEUE FORWARDING ALREADY EXISTS is displayed.