Move booking file
Moving booking files to other queues
H/BFQX
Format |
Explanation |
QB29/47 |
Move all booking files from queue 29 to queue 47 |
QB29/GL3/35 |
Move all booking files from queue 29 to branch GL3 queue 35 |
QB26/41-999 |
Move 999 booking files from queue 26 to queue 41 |
QDM/GL2/A or QDM/GL2 |
Change the general message queue to an automatic display sequence for branch GL2 |
QB45/GL3/33-450 |
Move 450 booking files from queue 45 to branch GL3 queue 33 |
QB29/37*COT |
Move all booking files from Q29 to Q37 category OT |
QB29*CHH/37*COT*D1 |
Move all booking files from Q29 category HH to Q37 category OT date range 1 |
Note: The maximum number of booking files that can be moved is 999. Use multiple entries to move more booking files. (Queues 26 to 99 only)
Queue forwarding
H/QF
Format |
Explanation |
QF/45+32 |
Forward the booking files from Q45 to Q32 |
QF/45+EA7/50*CMW*D2 |
Forward the booking files from Q45 to Q50, category MW, and date range 2 of branch EA7 |
QFX/45 |
Cancel queue forwarding for Q45 |
QQFSTAT CA/AH3*50 |
Display the queue forward status |
QFHIST |
Display the queue forward history |
Notes:
-
Forwarding a Forwarded Queue - Once a queue has been forwarded, the receiving queue cannot be forwarded to another queue. For example, if queue 10 is forwarded to queue 35 (the receiving queue), then queue 35 cannot be forwarded to another queue.
-
Forwarding Multiple Queues to the Same Queue - Once a queue has been forwarded, no other queues can be forwarded to the receiving queue. For example, if queue 10 is forwarded to queue 35 (receiving queue), then no other queue can be forwarded to queue 35 until a queue forward Cancel entry is made. If an agent attempts to forward multiple queues, the agent alert QUEUE FORWARDING ALREADY EXISTS is displayed.
Move booking files with TAW, TAU, and RB fields
H/MTAW and H/MTAU
Basic entry
Contains minimum items
Format |
Explanation |
---|---|
ORB/TAW/11NOV-Q |
Move booking files with ticketing arrangement TAW for 11NOV, defaults to queue 9 |
ORB/TAU/17SEP-Q/31 |
Place booking files with ticketing arrangement TAU for 17SEP on queue 31; (defaults to queue 10 when no queue stated) |
ORB/RB/01JUN-Q/30 |
Move booking files with RB field for 01JUN to Queue 30; (defaults to queue 12 when no queue stated) |
Optional entries
Format |
Explanation |
---|---|
/AH3 |
Branch office |
/MJ |
Agent user sign-on initials of booking file creator (2 alpha-numeric, numeric chars.) - RB counts only |
/Q41 |
Destination queue number - RB counts only |
/ACCNME |
Account name |
/1815 |
Time |
/11JAN*15JAN |
Ticketing date range |
Examples
Format |
Explanation |
---|---|
ORB/AH3/TAW/ACCNME/1815/11JAN* 15JAN-Q |
Move booking files for branch AH3, with ticketing arrangement TAW for account ACCNME at 1815, for range 11JAN through 15JAN, defaults to Queue 9 |
ORB/TAW/ACCNME/12JAN-Q/45 |
Move booking files with ticketing arrangement TAW for account ACCNME on 12JAN, to queue 45 |
ORB/TAU/17SEP*22SEP–Q/31 |
Place booking files with ticketing arrangement TAU for 17SEP - 22SEP on queue 31 |
ORB/RB/17SEP–Q/DM5/46 |
Place booking files with RB field for 17SEP on queue 46 of branch DM5 |
ORB/XX1/RB/MJ/Q41/25APR*30APR -Q/XX0/31 |
Move booking files created by agent MJ at agency XX1 with RB field for queue 41 and date range 25APR-30APR to queue 31 of branch XX0 |