Move booking file

Moving booking files to other queues

H/BFQX

Format

Explanation

QB29/47

Move all booking files from queue 29 to queue 47

QB29/GL3/35

Move all booking files from queue 29 to branch GL3 queue 35

QB26/41-999

Move 999 booking files from queue 26 to queue 41

QDM/GL2/A or QDM/GL2

Change the general message queue to an automatic display sequence for branch GL2

QB45/GL3/33-450

Move 450 booking files from queue 45 to branch GL3 queue 33

QB29/37*COT

Move all booking files from Q29 to Q37 category OT

QB29*CHH/37*COT*D1

Move all booking files from Q29 category HH to Q37 category OT date range 1

Note: The maximum number of booking files that can be moved is 999. Use multiple entries to move more booking files. (Queues 26 to 99 only)

Queue forwarding

H/QF

Format

Explanation

QF/45+32

Forward the booking files from Q45 to Q32

QF/45+EA7/50*CMW*D2

Forward the booking files from Q45 to Q50, category MW, and date range 2 of branch EA7

QFX/45

Cancel queue forwarding for Q45

QQFSTAT CA/AH3*50

Display the queue forward status

QFHIST

Display the queue forward history

Notes:

  • Forwarding a Forwarded Queue - Once a queue has been forwarded, the receiving queue cannot be forwarded to another queue. For example, if queue 10 is forwarded to queue 35 (the receiving queue), then queue 35 cannot be forwarded to another queue.

  • Forwarding Multiple Queues to the Same Queue - Once a queue has been forwarded, no other queues can be forwarded to the receiving queue. For example, if queue 10 is forwarded to queue 35 (receiving queue), then no other queue can be forwarded to queue 35 until a queue forward Cancel entry is made. If an agent attempts to forward multiple queues, the agent alert QUEUE FORWARDING ALREADY EXISTS is displayed.

Move booking files with TAW, TAU, and RB fields

H/MTAW and H/MTAU

Basic entry

Contains minimum items

Format

Explanation

ORB/TAW/11NOV-Q

Move booking files with ticketing arrangement TAW for 11NOV, defaults to queue 9

ORB/TAU/17SEP-Q/31

Place booking files with ticketing arrangement TAU for 17SEP on queue 31; (defaults to queue 10 when no queue stated)

ORB/RB/01JUN-Q/30

Move booking files with RB field for 01JUN to Queue 30; (defaults to queue 12 when no queue stated)

Optional entries

Format

Explanation

/AH3

Branch office

/MJ

Agent user sign-on initials of booking file creator (2 alpha-numeric, numeric chars.) - RB counts only

/Q41

Destination queue number - RB counts only

/ACCNME

Account name

/1815

Time

/11JAN*15JAN

Ticketing date range

Examples

Format

Explanation

ORB/AH3/TAW/ACCNME/1815/11JAN* 15JAN-Q

Move booking files for branch AH3, with ticketing arrangement TAW for account ACCNME at 1815, for range 11JAN through 15JAN, defaults to Queue 9

ORB/TAW/ACCNME/12JAN-Q/45

Move booking files with ticketing arrangement TAW for account ACCNME on 12JAN, to queue 45

ORB/TAU/17SEP*22SEP–Q/31

Place booking files with ticketing arrangement TAU for 17SEP - 22SEP on queue 31

ORB/RB/17SEP–Q/DM5/46

Place booking files with RB field for 17SEP on queue 46 of branch DM5

ORB/XX1/RB/MJ/Q41/25APR*30APR -Q/XX0/31

Move booking files created by agent MJ at agency XX1 with RB field for queue 41 and date range 25APR-30APR to queue 31 of branch XX0