Placing on queues

Placing a booking file on a queue

H/BFQP

Format

Explanation

QEB

Place the booking file on own queue 1.

QEB/35

Place the booking file on own queue 35.

QEB/42*CAB*D4

Place the booking file on Q42, category AB, date range 4.

QEB/42*CAB+40*CSR*D2

Place the booking file on Q42 category AB and on Q40 category SR, date range 2.

QEB/3RB

Place the booking file on queue 1 at branch 3RB.

QEB/3RB/35

Place the booking file on queue 35 at branch 3RB.

QEB/ABC/35/Y

Place the booking file on queue 35 at consolidator agency (queuing city ABC) and permit ownership of booking file to be taken over.

Note: The AAT CONS field indicates the queuing city.

QEB/1V/HN1/14

Place the booking file on queue 14 at Apollo agency HN1.

QEB/35+40

Place the booking file on own queues 35 and 40.

QEB/7WV/42+78

Place the booking file on queues 42 and 78 at branch 7WV.

QEB/P

Place the booking file on queue 1 of NDC city in first phone field.

QEB/P/27

Place the booking file on queue 27 of city in first phone field.

QEB/Q

Place the booking file on queue 1 of the city which owns the booking file.

QEB/43+GA1/50

Place the booking file on own queue 43 and branch GA1 queue 50.

QEB/XX2/43+EA1/50

Place the booking file on queue 43 at branch XX2 and on queue 50 at EA1.

QEB/XX2/43*CTR+EA1/50 *CDM*D2

Place the booking file on Q43 category TR at branch XX2 and on Q50 category DM date range 2 at branch EA1.

QEB/1V/RH7/30+JK8/29

Place the booking file on queue 30 at Apollo agency RH7 and on queue 29 at Travelport+ agency JK8.

Procedure to send a supervisory or general message

H/BFSG

  1. Type message in notepad.
    Example:
    NP. CONTACT TOUR OPERATOR RE 24 MAR-SMITH+
    NP. TOUR CANCELLED. GA1-JUDY

  2. Type message, by entering:

    QES or QES/GL2, to place on supervisory queue

    or

    QEM or QEM/GL2, to place on general message queue

Left Message to Call Back (LMCB or LMT) queue

H/LMCB

Format

Explanation

QCL

Count the Left Message to Call Back queue.

QCL/1AJ

Count the Left Message to Call Back queue for branch 1AJ.

QLMCB

Place the booking file on the Left Message to Call Back queue.

QLMCB*WILL CALL PM

Place the booking file on the Left Message to Call Back queue with text.

Unable to Contact (UTC) queue

H/UTC

Format

Explanation

QCU

Count the booking files on the Unable to Contact queue.

QCU/GL2

Count the booking files on the Unable to Contact queue for branch GL2.

QUTC

Place the booking file on the Unable To Contact queue.

QUTC*TRY AFTER 6PM

Place the booking file on the Unable To Contact queue with text.

QI/15

Set the Unable To Contact time (second level authorizer).

Note: For the UTC queue, the booking file will return to the same queue after 180 minutes unless otherwise specified.