Placing on queues
Placing a booking file on a queue
H/BFQP
Format |
Explanation |
QEB |
Place the booking file on own queue 1. |
QEB/35 |
Place the booking file on own queue 35. |
QEB/42*CAB*D4 |
Place the booking file on Q42, category AB, date range 4. |
QEB/42*CAB+40*CSR*D2 |
Place the booking file on Q42 category AB and on Q40 category SR, date range 2. |
QEB/3RB |
Place the booking file on queue 1 at branch 3RB. |
QEB/3RB/35 |
Place the booking file on queue 35 at branch 3RB. |
QEB/ABC/35/Y |
Place the booking file on queue 35 at consolidator agency (queuing city ABC) and permit ownership of booking file to be taken over. Note: The AAT CONS field indicates the queuing city. |
QEB/1V/HN1/14 |
Place the booking file on queue 14 at Apollo agency HN1. |
QEB/35+40 |
Place the booking file on own queues 35 and 40. |
QEB/7WV/42+78 |
Place the booking file on queues 42 and 78 at branch 7WV. |
QEB/P |
Place the booking file on queue 1 of NDC city in first phone field. |
QEB/P/27 |
Place the booking file on queue 27 of city in first phone field. |
QEB/Q |
Place the booking file on queue 1 of the city which owns the booking file. |
QEB/43+GA1/50 |
Place the booking file on own queue 43 and branch GA1 queue 50. |
QEB/XX2/43+EA1/50 |
Place the booking file on queue 43 at branch XX2 and on queue 50 at EA1. |
QEB/XX2/43*CTR+EA1/50 *CDM*D2 |
Place the booking file on Q43 category TR at branch XX2 and on Q50 category DM date range 2 at branch EA1. |
QEB/1V/RH7/30+JK8/29 |
Place the booking file on queue 30 at Apollo agency RH7 and on queue 29 at Travelport+ agency JK8. |
Procedure to send a supervisory or general message
H/BFSG
-
Type message in notepad.
Example:
NP. CONTACT TOUR OPERATOR RE 24 MAR-SMITH+
NP. TOUR CANCELLED. GA1-JUDY -
Type message, by entering:
QES or QES/GL2, to place on supervisory queue
or
QEM or QEM/GL2, to place on general message queue
Left Message to Call Back (LMCB or LMT) queue
H/LMCB
Format |
Explanation |
QCL |
Count the Left Message to Call Back queue. |
QCL/1AJ |
Count the Left Message to Call Back queue for branch 1AJ. |
QLMCB |
Place the booking file on the Left Message to Call Back queue. |
QLMCB*WILL CALL PM |
Place the booking file on the Left Message to Call Back queue with text. |
Unable to Contact (UTC) queue
H/UTC
Format |
Explanation |
QCU |
Count the booking files on the Unable to Contact queue. |
QCU/GL2 |
Count the booking files on the Unable to Contact queue for branch GL2. |
QUTC |
Place the booking file on the Unable To Contact queue. |
QUTC*TRY AFTER 6PM |
Place the booking file on the Unable To Contact queue with text. |
QI/15 |
Set the Unable To Contact time (second level authorizer). |
Note: For the UTC queue, the booking file will return to the same queue after 180 minutes unless otherwise specified.