Pre-assigned queues
H/PAQ
Travelport+ has 100 standard queues plus the UTC and LMT queues activated.
Queue Code |
Queue Program |
QPB* |
DISPLAY THE LIST OF QUEUES |
UTC |
UNABLE TO CONTACT |
LMT |
LEFT MESSAGE TO CALL BACK |
0 |
URGENT |
1 |
GENERAL |
1*CPD |
PAST DATE QUICK |
2 |
SEATING REPLIES |
3 |
SYNCHRONIZATION ADVICE |
4 |
Not yet assigned |
5 |
Not yet assigned |
6 |
Not yet assigned |
7 |
RQR FOLLOWUP (awaiting vendor locator) |
8 |
TOD FOLLOWUP (not in use) |
9 |
TICKET REVIEW TAW (booking files with TAW) |
10 |
TICKET REVIEW TAU (booking files with TAU) |
11 |
FARES AND NDC SCHEDULE CHANGES |
12 |
REVIEW BOOKING FILE |
13 |
Not yet assigned |
14 |
AUTO TKT REJECT (booking files rejected from queue 10 following queue ticketing) |
15 |
GROUPS ADVICE (Group booking advice) |
16 |
VENDOR REMARKS (incoming from airlines) |
17 |
WAITLIST KL (booking files with KL status except group bookings) |
18 |
URGENT KK (booking files with KK within 14 days) |
19 |
GENERAL KK (booking files with KK outside 14 days) |
20 |
UNABLE US UU (booking files with UU, US status) |
21 |
UNABLE TO CONFIRM (booking files with UC, UN, NO status) |
22 |
TIME CHANGED (booking files with TK, TL status) |
23 |
HX NOTIFICATION (booking files with HX status) |
24 |
AUX SERVICE ADVICE (booking files with service responses from hotel, car vendors etc.) |
25 |
SERVICE INFO ADVICE (booking files with SSR status changes) |
Note: The remaining 74 queues (26 through 99) may be assigned for your office needs. Keep a list of these pre-assigned queues by each CRT. Those queues not assigned above have yet to be named by the Travelport+ system.