Pre-assigned queues

H/PAQ

Travelport+ has 100 standard queues plus the UTC and LMT queues activated.

Queue Code	Queue Program
QPB*	DISPLAY THE LIST OF QUEUES
UTC	UNABLE TO CONTACT
LMT	LEFT MESSAGE TO CALL BACK
0	URGENT
1	GENERAL
1*CPD	PAST DATE QUICK
2	SEATING REPLIES
3	SYNCHRONIZATION ADVICE
4	Not yet assigned
5	Not yet assigned
6	Not yet assigned
7	RQR FOLLOWUP (awaiting vendor locator)
8	TOD FOLLOWUP (not in use)
9	TICKET REVIEW TAW (booking files with TAW)
10	TICKET REVIEW TAU (booking files with TAU)
11	FARES AND NDC SCHEDULE CHANGES
12	REVIEW BOOKING FILE
13	Not yet assigned
14	AUTO TKT REJECT (booking files rejected from queue 10 following queue ticketing)
15	GROUPS ADVICE (Group booking advice)
16	VENDOR REMARKS (incoming from airlines)
17	WAITLIST KL (booking files with KL status except group bookings)
18	URGENT KK (booking files with KK within 14 days)
19	GENERAL KK (booking files with KK outside 14 days)
20	UNABLE US UU (booking files with UU, US status)
21	UNABLE TO CONFIRM (booking files with UC, UN, NO status)
22	TIME CHANGED (booking files with TK, TL status)
23	HX NOTIFICATION (booking files with HX status)
24	AUX SERVICE ADVICE (booking files with service responses from hotel, car vendors etc.)
25	SERVICE INFO ADVICE (booking files with SSR status changes)

Note: The remaining 74 queues (26 through 99) may be assigned for your office needs. Keep a list of these pre-assigned queues by each CRT. Those queues not assigned above have yet to be named by the Travelport+ system.