Assisted Ticketing

Exchanging Tickets with Expired Stored Fares (Filed Fares)

In Smartpoint 11.7 and later, Assisted Ticketing supports exchange for tickets with expired stored fares (Filed Fare/ATFQ).

Note: This functionality applies to voluntary changes for both ARC and BSP agencies.

 

Tip! The corresponding Travelport+ format is OKX . For example: TKP1/OKX.

Note that this modifier is equivalent to, but not exactly the same as, the AOK format in Worldspan (1P). For more information, see:

To exchange a ticket with an expired stored fare:

  1. Retrieve a PNR/Booking File that contains an expired filed fare. Note that the FCPI has an X status, which indicates for expired stored fare.

    Tip!NDC and Direct Payment Carrier segments are not supported. See Assisted Ticketing for more information.

  2. Click theAssisted Ticketing to display the Assisted Ticketing window.

  3. Click the Voluntary Change tab.

    Tip! You can also enter #SATVOL to open the Voluntary Change tab.

  4. Complete the voluntary change process for either ARC or BSP agencies.

  5. Click EXCHANGE TICKET.

    If the stored fare is expired, a message is displayed to alert you to the expired fare, and to remind you that your agency is responsible for confirming the accuracy of the fare and any taxes, fees, or charges. Agencies are responsible for any ADMs that result from inaccurate fare data.

    Tip! If you are using Smartpoint 11.6 or earlier, you cannot issue tickets for expired fares and an error is displayed: REQUESTED FILED FARE EXPIRED.

  6. Click Yes to agree to the conditions and generate the exchanged ticket.

  7. Click the desired option:

    • Click UPDATE EXCHANGE AND CLOSE to save the exchange details and exit Assisted Ticketing.

      Important! Be sure to receive and end transact (ER or ET) your PNR/Booking File to save your changes.

    • Click CONTINUE TO NEXT EXCHANGE to save the exchange details. Assisted Ticketing remains open, and you can begin another exchange.

    • Click CANCEL to close Assisted Ticketing without saving the exchange details. However, the stored fare (Filed Fare/ATFQ) updates are saved.

    The PNR/Booking File is updated with the issued ticket.

    The PNR/Booking File and ticket details display the new ticket information and exchange status.

  8. Optional. Click *HTE to see the reissued ticket numbers.

  9. Optional. Click *FF to confirm the FCPI status, which indicates that a pricing modifier that overrode one or more rule categories was used to obtain the fare:

    • M status is returned for public fares.

    • P status is returned for private fares that are not guaranteed.

  10. Optional. Enter *HNP to view the historical notepad remark, which includes the sign on and PCC of the agent who consented to issue the ticket with the expired filed fare:

    XNP H* ISSUED TICKET WITH EXPIRED FILED FARE [SIGN ON] [PCC]

  11. Optional. View other remarks.

    Notepad remarks may be displayed for an updated or exchanged ticket.

    The display for notepad remarks varies depending on the Smartpoint version and selected setting:

    • In Smartpoint 11.5 and earlier, you can enter *NP to view historical notepad entries related to the original ticket before the exchange (H*EXCH) in the face of the PNR/Booking File.

      The details of the original ticket are recorded in the Historical Notepad field. For example:

      • TNB = Ticket Number

      • NME = Passenger Name

      • PMT = Payment

      • 2F = Fare

      • 2TI Tax Breakdown

    • In Smartpoint 11.6 and later, you select an application setting to choose from several options for notepad remarks.

      In Smartpoint 11.6 you can select an application setting for these notepad remark options:

      • None to not add any historical fare quote or exchange notepad remarks to the PNR/Booking File.

      • Default to add the same original ticket remarks that are provided in Smartpoint 11.5 and earlier. Enter *NP to view remarks.

      • Historical Notepad (Face of the PNR) to add historical notepad remarks in the face of the PNR/Booking File when a ticket modifier update (HF*FQ) or ticket exchange (HE*EX) is made. Enter *NP to view remarks.

      • Historical Notepad (History alone) to add notepad remarks only in the history of the PNR/Booking File when a ticket modifier update (HR*FQ) or ticket exchange (HR*EX) is made. Enter *HNP to view remarks.

Next Steps

The process for this task varies depending on how the Airline Change Fee and Change Fee Tax are collected. If the fees and taxes are:

  • Collected as a tax, the modifier update process is complete.

  • Collected with an EMD, you must create SVC (Service) Segments and EMD-S.

    If the tax and fees are collected as an EMD, the Create Service Segments window displays automatically.

    1. Create the Service (SVC) segment required to issue an EMD-S. See Creating SVC (Service) Segments for details.

    1. If applicable, create additional Service segments for each segment in the itinerary.

    After you submit Service segment information for the last segment in the itinerary, the Create Service Segment window closes. The Smartpoint Assisted Ticketing window either closes or remains open depending on the option that you previously selected.

    The Service line for the EMD change fee has been added, the stored fare has been updated, and the ticket has been reissued.

    1. To complete the EMD payment for change fees and taxes, an EMD-S must be issued. See Creating EMD-S for instructions to create an EMD-S using the EMD Manager.