Application Settings

Setting Notepad Remarks for Voluntary Changes

In Smartpoint 11.6 and later, you can set preferences for expanded historical notepad remarks in Voluntary Change responses in Assisted Ticketing. These remarks include additional collection, penalty, and forfeit amounts in specific formats, which are especially useful for processing multiple reissues.

Scope

Setting notepad remark preferences is available only:

  • In Smartpoint 11.6 and later.

    In Smartpoint 11.5 and earlier, limited historical remarks, equivalent to the Default setting, are returned.

  • Travelport+ (1G).

    This feature is not supported for Apollo (1V).

  • For voluntary changes created using the Voluntary Change tab in Assisted Ticketing.

    Changes made through terminal formats or other exchange tools are not affected by these settings.

Setting Notepad Remarks

Important! Your agency may configure Smartpoint Desktop to automatically use the desired Voluntary Change remark preference. Before manually changing this setting, confirm with your agency if there is a required standard for displaying these notepad remarks.
To set historical remark preferences:

  1. From the Application menu, select Application Settings.

    • Classic Windows. From the APPLICATION menu, select Application Settings.

    • Flex Windows. Click the Settings icon to select Application Settings.

      The Application Settings dialog box is displayed.

  2. In the Voluntary Change Settings section, click Remarks arrow to select a remark option.

    • None
      Does not add any historical fare quote or exchange notepad remarks to the Booking File.

    • Default

      Adds notepad remarks with basic information related to the original ticket before the exchange (H*EXCH) in the face of the PNR/Booking File.

      From an open PNR/Booking File, you can enter *NP to view these remarks. See Remark Details for more information.

      Note: These remarks are also added by default in Smartpoint 11.5 and earlier as the only option available for historical notepad remarks.

    • Historical Notepad (Face of the PNR)

      Adds historical notepad remarks in the face of the PNR/Booking File when a ticket modifier update (HF*FQ) or ticket exchange (HE*EX) is made.

      From an open PNR/Booking File, *NP to view these remarks. See Remark Details for more information.

    • Historical Notepad (History alone)

      Adds notepad remarks only in the history of the PNR/Booking File when a ticket modifier update (HR*FQ) or ticket exchange (HR*EX) is made.

      From an open PNR/Booking File, you can enter *HNP to view these remarks. See Remark Details for more information.

  3. Enter SAVE to confirm your settings selection.

    If applicable, your setting will apply in Assisted Ticketing when you select either:

Remark Details

More information for these settings:

After a ticket is exchanged in the Voluntary Change tab in Assisted Ticketing, the Default setting adds notepad remarks (H*EXCH) in the face of the booking file. These remarks contain basic information related to the original ticket before the exchange.

These remarks contain basic information related to the original ticket before the exchange.

You can enter *NP to display these remarks.

Line

Description
1 The original ticket number before exchange.
2 The passenger name associated with the original ticket.
3 The form of payment associated with the original ticket.
4 The actual fare of the original ticket.
5 The tax details, with amount and tax code related to original ticket.

This setting adds historical notepad remarks in the face of the PNR/Booking File when a ticket modifier update or ticket exchange is made using the Voluntary Change tab in Assisted Ticketing.

These notepad remarks are added in the PNR/Booking File:

  • Fare quote notepad remarks (HF*FQ) for ticket modifier updates.

  • Exchange notepad remarks (HE*EX) for ticket exchanges.

More Information

The following examples show remarks returned from:

  • Updating ticket modifiers in the Voluntary Change tab.

  • Exchanging tickets in the Voluntary Change tab.

  • Updating modifiers in the Voluntary Change tab, then exchanging tickets in the Issue My Ticket tab.

    You then complete the exchange by selecting ISSUE TICKET in the Issue My Ticket tab. After the ticket is issued:

    • The fare quote remarks (HF*FQ) that were previously added in the ticket modifier update are replaced with exchange remarks (HE*EX) in the face of the booking file. You can enter *NP to view the exchange remarks.

    • The fare quote remarks are deleted in the face of the booking file but remain available in the history. You can enter *HNP to view historical fare quote remarks.

This setting displays notepad remarks only in the history of the booking file (PNR) when a ticket modifier update or ticket exchange is made using the Voluntary Change tab in Assisted Ticketing.

These notepad remarks are added in the booking file history:

  • Fare quote remarks (HR*FQ) for ticket modifier updates.

  • Exchange remarks (HR*EX) for ticket exchanges.

The following examples show remarks returned from:

  • Updating ticket modifiers in the Voluntary Change tab.

    This setting adds fare quote notepad remarks (HR*FQ) in the PNR/Booking File history. You can enter *HNP to view these remarks.

  • Updating ticket modifiers in the Voluntary Change tab.

    This setting adds exchange notepad remarks (HR*EX) in the PNR/Booking File history. You can enter *HNP to view these remarks.

  • Updating modifiers in the Voluntary Change tab, then exchanging tickets in the Issue My Ticket tab.

    If you update ticket modifiers in the Voluntary Change tab, and then issue the exchanged ticket using the Issue My Ticket tab, both sets of notepad remarks are added to the PNR/Booking File history in succession.

    Note: If ticket modifiers are updated in the Voluntary Change tab, but the exchanged ticket is issued outside of Assisted Ticketing, the exchange notepad remarks are not displayed. For example, if an agent uses the Voluntary Change tab to update ticket modifiers, but manually issues the ticket using Travelport+ formats, the exchange remarks are not added.

    When you select UPDATE MODIFIER in the Voluntary Change tab, the fare quote remarks (HR*FQ) are added to the PNR/Booking File history. You can enter *HNP to view these remarks.

    You can then complete the exchange by selecting ISSUE TICKET in the Issue My Ticket tab. The exchange remarks (HR*EX) are added to previous fare quote remarks (HR*FQ) in the PNR/Booking File history. You can enter *HNP to view these remarks.

Remarks Logging

The historical notepad remarks in the face of the PNR/Booking File or in the history contain similar format information, regardless of their format for fare quote (HF*FQ and HR*FQ) or exchange (HE*EX and HR*EX).

The values logged in these remarks are collected from the Voluntary Change tab. The following examples show the relationship between data in the Voluntary Change tab and the logged remarks.

These examples shows remarks logged to the face of the booking file (PNR) for fare quote remarks (HF*FQ) and exchange remarks (HE*EX) that are displayed by entering *NP. However, the same remarks are also displayed for fare quote remarks (HR*FQ) logged and exchange remarks (HR*EX) that are logged to the booking file (PNR) history, and displayed by entering *HNP.

Note: These remarks are enclosed between /***** **** - ***** - 11.6.x.x - 27JUN - START***** and /***** **** - *** - 11.6.x.x - 27JUN - END***** remarks. Where 11.6.x.x is the Smartpoint Desktop version and 27Jun is the date when the remarks were added.

The original ticket number is logged to:

  • Fare quote remark from updated modifier

    NP.HF*FQ/ETKT TICKET NUMBER:0816355357390 CPNS:1

  • Ticket exchange remark

    NP.HE*EX/OLD TKT:0816355357390

New fares and taxes are logged to:

  • Fare quote remark from updated modifier

    NP.HF*FQ/NEW TICKET FARE QUOTE: USD1574.00/14.20QR/9.40WG/16.50YR/1614.10

  • Ticket exchange remark

    NP.HE*EX/NEW TKT AMT: USD1574.00/14.20QR/9.40WG/16.50YR/TTL1614.10

Original ticket fares and taxes are logged to:

  • Fare quote remark from updated modifier

    NP.HF*FQ/ETKT TKT AMT:USD806.00/10.20QR/6.80WG/12.50UR/TTL835.50

  • Ticket exchange remark

    NP.HE*EX/OLD TKT AMT:USD806.00/10.20QR/6.80WG/12.50UR/TTL835.50

The airline change fee and change fee tax are logged to:

  • The fare quote remark for modifier updates

    HF.FQ PENALTY:CAD100.00XG/10.00AA/TTL110.00

  • Ticket exchange remark

    HE.EX PENALTY:CAD100.00XG/10.00AA/TTL110.00

Forfeits are logged to:

  • Fare quote remark from updated modifier

    HF.FQ FORFEIT:USD10.00/TTL10.00

  • Ticket exchange remark

    HE.EX FORFEIT:USD10.00/TTL10.00

For forfeits, if there is any negative fare (-115.00) or tax difference that was adjusted (-105.00), then the adjusted fare (10.00) or taxes are considered for forfeit.

The total must be calculated and updated with TTL. The minus (-) symbol is not included in the remark.

he final add collect fare/tax and total are logged to:

• Fare quote remark from updated modifier:

HF.FQ ADCOL:USD768.00/4.00QR/2.60WG/4.00YR/TTL778.60

• Ticket exchange remark

HE.EX ADCOL:USD768.00/4.00QR/2.60WG/4.00YR/TTL778.60

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The add collect tax detail, which provides a tax breakdown of the add collect fare, is logged to:

• Fare quote remark from updated modifier:

HF.FQ ADCOL TAX DETAIL:4.00QR/2.60WG/4.00YR

• Ticket exchange remark

HE.EX ADCOL TAX DETAIL:4.00QR/2.60WG/4.00YR

The final amount charged, which is the addition of the add collect amount and penalty after the exchange,

is logged to:

• Fare quote remark from updated modifier:

HF.FQ AMT CHARGED:USD888.60

• Ticket exchange remark

HE.EX AMT CHARGED:USD888.60