Assisted Ticketing
Voluntary Changes for Travelport+ ARC
Agents can process voluntary exchanges and set up fares using the Voluntary Change tab in Assisted Ticketing.
Important!
The Assisted Ticketing - Voluntary Change feature does not provide any guarantee against ADMs:
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Voluntary Change Tasks
Assisted Ticketing supports three tasks for performing voluntary changes. Agents can either:
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Quote only
Provides a fare comparison between the original fare and a requoted fare. -
Update modifiers
Saves exchange details, such as ticket modifier updates, but does not immediately reissue the ticket for exchange. -
Exchange tickets
Saves exchange details, such as ticket modifier updates, and also reissues the ticket for exchange.
Sample Tasks
Sample tasks for Voluntary Changes with ARC:
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In Smartpoint 11.0, support was added for IT/BT (Inclusive Tour/Bulk Tour) fares to:
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Update modifiers or exchange tickets for fares with add collect.
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Update modifiers or exchange tickets for fares with a refundable balance.
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More Information
For ticket exchange formats:
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Enter H/TKEX.
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See Exchange Tickets in the Travelport+ Format Guide.
Known Issues and Limitations
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Multiple reissues are not supported.
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The Q Surcharge collection method is not supported.