EMD Manager: EMD-S

Creating EMD-S

EMDL, EMDI, EMDD, EMDH, and EMDV

You can use the EMD Manager to automate the available EMDs and reason codes by location and airline. EMD Manager replaces the information found in the Airline EMD Fact Sheet.

EMD Manager also supports the same functionality as the following terminal formats for both Travelport+ (1G) and Apollo (1V):

  • EMDL (EMD List)

  • EMDI (EMD Issue)

  • EMDD (EMD Display)

  • EMDH (EMD History)

  • EMDV (EMD Void)

  • EMDD (EMD Refund)

Other tasks related to EMD-S are currently supported only through terminal formats. For details, see:

Creating an EMD-S

You can use the EMD Manager to create Stand-Alone EMDs (EMD-S) for supported countries and carriers.

To create an EMD-S using EMD Manager:

  1. Create a PNR/Booking File with at least one non-flight-related service. The carrier must support EMD-S for the applicable country.

    Travelport+ (1G)

    Apollo (1V)

  2. Create a Service Segment (SVC) for each applicable Ancillary Service. SVC segments that are created using both terminal formats and the Service Segments script are displayed in the EMD Manager.

  3. When all of the Service Segments are created for the PNR, you can either:

    The Services tab of the EMD Manager displays any SVC segments. A ticket number displays automatically if it is associated to the SVC.

    Tip! If you also created ASCV segments when you booked Ancillary Services, the list displays these ASVC segments to issue EMD-A. You can issue both EMD-S and EMD-A from the combined SVC/ASCV list.

  4. Optional. You can add ticket numbers, taxes, and commissions to SVC Segments. Click the Edit icon in an SVC Segment that you want to modify. The Additional Details window displays for the selected Service Segment.

  5. By default, EMDs use the form of payment for the PNR, indicated by (PNR). However, you can override the form of payment for an SVC segment without changing the original form of payment for the PNR.

    1. Select one or more SVC segments.
    2. Click Edit Payment Method at the bottom of the screen to display the Payment Information screen.


    1. Click the Form of Payment drop-down arrow to select the form of payment for the selected SVC segments. The available forms of payment vary by airline.
    2. In the Payment Information screen, complete any fields associated to the selected Form of Payment: Cash, Check, or Credit Card.
    1. In Name as it appears on card, enter the card holder's name as it is listed on the credit card.
    2. In Card Type, select from the credit card types available for the selected airline.
    3. In Card Number, enter the credit card number.
    4. In Expiration Date, Enter the expiration date for the credit card in MMYY format.
    5. In Security Code, enter the three- or four-digit CVV (Credit Verification Value) code, if applicable. Security codes may be required by some credit card types, airlines, countries, or types of purchase.

    Tip! If a CVV code is required for this purchase, the SUBMIT button is disabled until the Security Code field is complete.

    1. In Approval Code, enter an approval code from the credit card company, if it is required by the airline for ticketing. A maximum of seven alphanumeric characters can be entered for the approval code.

    Note: You cannot enter both a security code and an approval code. If you enter one type of code, the other code field is disabled.

    1. Click SUBMIT to save the form of payment change and redisplay the Services tab.

  6. After you complete all changes to any Service Segments, click Select All or select the check boxes for individual segments.

  7. Optional. Select the Print check box in the lower left corner to print EMD receipts and/or credit card charge forms when the EMD is issued.

    If you do not already have selected print options for this itinerary, the Print Options window is displayed automatically.

    Setting Print Options

    To set print options:

    1. Click Options to display the Email and Print Options window.

    1. In When printing, print to..., select your option for plain and/or itinerary/invoice printers.
    2. In Documents to print..., select your option for EMD receipts and/or credit card charge forms.
    3. Click OK to complete the printer options. Your selected print options are maintained while the EMD Manager is open. However, these options are cleared when you close the EMD Manager.

    An EMD is not printed until it is issued (EMDI). The print information is stored as an email remark.

    Equivalent Terminal Formats

    The following terminal modifiers are added to EMDI in the PNR/Booking File:

    Printer Options:

    • PP- = print to plain paper
    • PI- = print to the itinerary/invoice printer

    Print Document Code Selection:

    • C = to print the credit card charge form
    • R = to print the EMD Customer Receipt

    Standalone Electronic Miscellaneous Document (EMD-S) Galileo/Apollo User Guide at KB0028824 in the Travelport Knowledge Base for more information about printing EMDs.

  8. Optional. Select the Email check box in the lower left corner to automatically email an an Additional Services/Fees Receipt when the EMD is issued. A separate receipt is sent for each selected passenger in the PNR/Booking File.

    Tip! The Email check box is shaded and disabled if no email address is associated to the PNR/Booking File. This feature is available in Smartpoint 8.2 and later. In earlier versions, you must use terminal formats to email.

    1. Click Options to display the Email and Print Options window.

    1. If more than one email is listed in the PNR/Booking File, you can click the When Emailing... arrow to select the email recipient.

    1. Click OK to complete the email options. Your selected options are maintained while the EMD Manager is open. However, these options are cleared when you close the EMD Manager.

    An EMD is not printed until it is issued (EMDI). The email information is stored as an email remark.

    Terminal Equivalents

    The following terminal modifiers are added to EMDI in the PNR/Booking File:

    • PE- = email the EMD Customer Receipt
    • PEnn- = email the EMD Customer Receipt with the email item number.

  9. After you complete updates for any SVC segments, select the segments for which you want to create EMDs. Or, select the Select All check box to select all SVCs in the list.

  10. Click Issue to create EMDs for each of the selected SVC segments.

    A confirmation message displays at the top of the EMD Manager window, and the services list is redisplayed with the status OPEN FOR USE indicated for each successfully issued EMD.

Next Steps

After an EMD is issued, you can:

  • Return to the EMD Manager to:
    • Issue more EMDs.
    • Make changes to unissued EMDs.
    • View the for history for issued EMDs.
    • Void or refund issued EMDs.
  • Click EMDL in the PNR Booking File to view the EMD segments.