Ticket Exchange Plus: Manual Exchange

Entering Ticketing Information

After you enter Flight Information and Taxes in Ticket Exchange Plus, the Exchange Ticket Numbers screen displays.

Tip! You can hover the cursor over a field to display tooltips with additional information.

To enter ticketing information:

In Exchange Ticket Numbers:

  1. Confirm the pre-populated Ticket Number, Check Digit, and Coupon(s). In this example Coupons 1 and 2 are exchanged.
  2. Confirm or change the Document Type: Ticket, MCO (Miscellaneous Change Order), or Other, such as vouchers.
  3. Optional. Select Add another ticket to create a new ticket row.
  4. If applicable, in Original Document Issued, enter a ticket number, coupon(s), and document type for the first exchanged document in the PNR.

In Original Issue Information:

  1. Confirm the pre-populated Original Issue Location, Original Date of Issue, IATA Number, and Original FOP.
  2. In Add Collect FOP, enter a cryptic format for the form of payment to be used for fare differences and change fees.
  • For BSP locations, the form of payment is required, even if it is the same form of payment used for the original ticket.
  • For non-BSP locations, the form of payment is optional, unless a different form of payment is desired. If a new form of payment is not added, the form of payment from the original ticket is used.
  1. If the form of payment is a pre-authorized credit card, enter an Approval Code.
  2. If applicable, select eNett VAN, if the credit card form of payment is an eNett VAN (Virtual Account Number). The fields change to

  1. Review the Ticketing Entry and make any needed changes to the cryptic ticketing format.

If you do not want to reissue the exchanged ticket immediately, add a Document Instruction (DI) entry to the ticketing entry. For example you may wish the PNR to be redisplayed automatically by adding the #*R option.

  1. Click CONTINUE.
  2. If you added a Document Instruction (DI) in in Step 10, the exchanged ticket is not reissued, but is recorded in the PNR for issuance at a later time. See Issuing Ticket Exchanges from Stored Document Instructions for instructions to issue tickets from exchange information stored in the PNR.
  3. If you did not add a Document Instruction (DI) in Step 10, the exchanged ticket is reissued.

If there are additional passengers in the PNR, the Ticketing Complete message is displayed.


  • Click Yes to reprice tickets for additional passengers.
  • Click No to close Ticket Exchange Plus. If fees or taxes will be collected as an EMD-S, the Service Segments (SVC) script displays automatically to allow you to add begin the EMD process.