Module 11: ancillary services

Ancillary services enable you to book additional items, such as lounge access, baggage (both by piece and by weight systems), and meals, through the GDS. These services depend upon the airline making such things available and may vary by route, cabin, fare basis code, and region of the world.

These services can also be affected by frequent flyer information, which may change not only the availability of ancillary services, but also the price paid by the traveler.

Certain flight associated ancillaries may be booked in multiples. Other ancillary services are displayed for information purposes only and, although they cannot be booked through Smartpoint Cloud, indicate that the airline may support such requests through direct contact and the cost of such services.

By offering these services through the GDS, we help to reduce your need to call the airline or use a web site to complete your customers’ requirements. This offering delivers increased efficiency and reduced costs while providing a more complete service to your customer.

Note: For ancillary services with direct payment carriers, refer to the Direct Payment Carriers module.

On completion of this module, you will be able to:

• Display and request an ancillary on an ended booking file

• Add bags

• Issue an ancillary item

• Cancel an ancillary service from a booking file

Next lesson: Display and book available ancillaries after end transact