User Welcome Kit

Welcome to MyTravelport!

You have been granted access as a user to MyTravelport in one of two ways:

• You self-registered for your organization, or

• An administrator within your organization added you as a user.

This welcome kit provides you with the tools needed to quickly master using MyTravelport.

STEP 1: Access MyTravelport

To start using MyTravelport, go to My.Travelport.com and login with your organizational email and password.

If you are not yet registered, follow the steps in Access MyTravelport to self-register. If you are an agency user of Travelport Apollo or Travelport Galileo, you can self-register even if your agency does not yet have a MyTravelport administrator. Follow the steps for Self-registering without an Admin.

There are two types of customers — federated and non-federated.

• Federated customers use their existing identity provider to manage user accounts for MyTravelport. When logging on, they are redirected to their company's login page to enter a password.

• Non-federated customers manage user details, roles, passwords, and self-service registration through MyTravelport. When logging in, they enter the MyTravelport password. Multi-factor authentication may require a one-time passcode to be entered, which is sent to the email address registered with MyTravelport.

STEP 2: Explore MyTravelport

Review the MyTravelport Dashboard topic.

To learn more, view the following topics:

• Learn about notifications and service alerts

• Change your profile settings and reset your MyTravelport password (non-federated users only)

• Update your notification and email settings

STEP 3: Find Help

The support options available to you depend on your user role within your organization.

When your organization requires help, MyTravelport has tools you can use to resolve your needs.

• Find solutions quickly using the knowledge base.

• Product advisories notify you of important product enhancements.

See User roles for a list of roles and the features to which each role has access.

STEP 4: Still Have Questions?

By now, you are on your way to becoming a MyTravelport expert. If you still have questions, please consult the troubleshooting guide and frequently asked questions (FAQs):

• Troubleshooting

• FAQs for Agencies

• FAQs for Airlines

• FAQs for Developers

We are happy to have you on this journey with us, and we welcome your feedback as you use MyTravelport!

All the best,

Your Travelport team