User roles

Access to MyTravelport features depends on your user role. All users can access:

• Help and resources

• Products navigation

• My profile

• Manage notifications

Each type of customer has a number of user roles that can be assigned to users, based on what that user needs to access in MyTravelport.

• Travel agency roles

• Distributor roles (Distributor is also known as Operator)

• Supplier roles - Airline

• Supplier roles - Car and hotel

Travel agency roles

Role	High-level Permissions
Travel Agent Basic	Cannot raise support cases to Travelport
Travel Agent	Can create and manage cases
Travel Agent Manager	Can create and manage cases Access to user management (creates and modifies users, can assign all Travel Agency Agent and Travel Agency Manager)
Developer User	Can create and manage cases Access to Developer Tools menu
Developer Administrator	Can create and manage cases Access to user management (creates and modifies users, can assign all “Travel Agency roles” but Travel Agent Basic) Access to Developer Tools menu

Distributor roles

Distributor is also known as Operator.

Role	High-level Permissions
Distributor User	Cannot raise support cases to Travelport
Distributor Customer Administrator	Cannot raise support cases to Travelport Access to user management (creates and modifies users, can assign Distributor user role)
Distributor Customer Developer User	Can create only API cases Access to Developer Tools menu
Distributor Customer Developer Administrator	Can create only API cases Access to Developer Tools menu Access to user management (creates and modifies users, can assign Distributor Customer Developer user role)
Distributor Employee	Can create support cases to Travelport
Distributor Administrator	Can create support cases to Travelport Access to user management (creates and modifies users, can assign all Distributor roles)

Supplier roles - Airline

Role	High-level Permissions
Airline User	Cannot create support cases to Travelport
Airline Agent	Can create support cases to Travelport
Airline Automation Analyst	Can create support cases to Travelport Can create and view automation request
Airline Administrator	Can create support cases to Travelport Access to user management (creates and modifies users, can assign all Airline roles)

Supplier roles - Car and hotel

Role	High-level Permissions
Car and hotel Partner User	Can create support cases to Travelport
Car and hotel Partner Administrator	Can create support cases to Travelport Access to user management (creates and modifies users, can assign all Car & hotel roles)