Access MyTravelport

There are many benefits to having a MyTravelport account and registering for one is easy. Go to MyTravelport at https://my.travelport.com.

Depending on how your organization is configured, you may already have credentials to log in or you may be required to self register. For a visual guide to self-registering, refer to Register for a MyTravelport account.

I have credentials

Enter your Email address that has been registered at MyTravelport.
Enter your password. Note that passwords are case sensitive. If you have forgotten your password, click Forgot password? to have an email sent so that you can reset your password.

If you have not yet established security questions, you will be prompted to do so prior to logging in. Select five security questions and set your answers. Note that you cannot select the same question twice, include part of the question as an answer, or enter the same answer for more than one question.
Select Sign In.

I do not have credentials

You can self-register if your organization allows self-registration or if your organization does not have an administrator (see Self-register without an administrator). If your agency has an administrator, your administrator may need to approve your registration.

Tip: For a visual guide to self-registering, refer to register for a MyTravelport account.

How to self-register if your organization has an administrator

Note: Distributor user roles should not self register. Contact your administrator to be added.

Select the Create account link.
Enter your name and your organizational email address.
Select your preferred language.

The site will be presented in the preferred language. For icons, if there is a translation it will display; if not, icons will display in English.
Select your organization type and complete additional information for that type.
Select I’m not a robot. Answer the additional security question.
Select Register.

If your organization requires administrator approval, you will receive an email once approved. See Log in after approval for information on logging in once your account has been approved.

Self-register without an administrator

Agency users of Travelport Galileo can self-register even if their agency does not yet have a MyTravelport administrator. When these agency users self-register, they are assigned the default role of Agent User. This role enables the user to perform basic tasks, such as searching the knowledge base and creating a case. This role can later be changed by an administrator or by opening a case and requesting a role change.

To ensure security, additional steps for account verification are required (beyond those needed for self-registration for organizations that require administrator approval). Once the agency contacts the Help Desk to designate an Administrator for the agency, the self-created user will fall under the new admin's management. The self-created user may also contact the Help Desk to be designated as the administrator for the agency, if appropriate.

How to self-register without an administrator

Select the Create account link.
Enter your name and your organizational email address.
Select your Preferred language.

The site will be presented in the preferred language. For icons, if there is a translation it will display; if not, icons will display in English.
Select Travel agency from the Type list.
Select your country.
Select the Travelport system and enter the Pseudo city code (PCC) or Customer number (CIDB).
Select I’m not a robot.
Select Continue.
Some users may be required to answer questions to verify your account.
1. Enter your PCC.
2. Enter your Queue number.
3. Enter the number of PNRs in that queue.
Select Register.

Users without an administrator will be notified by email when the account is approved.

Log in after Admin approval

If your organization's administrator requires approval for users that self register, a message displays indicating that your account must be approved. You will receive an email once your administrator approves your account.

Log into the email account associated with the MyTravelport account you created.
Open the email that confirms your account approval and contains a password reset button.
Select the Set Password button.
Enter your new password, noting the password requirements.
Re-enter your new password.
Select Save. A message displays indicating that your password was saved successfully.
Log into MyTravelport using your new password. Enter the email address you used to self-register and enter your new password.
Select Sign in.